All CIBC Smart™ Prepaid Visa* Cards and CIBC Smart™ Prepaid Travel Visa* Cards will be deactivated at midnight on January 31, 2023. They are no longer available for purchase.

Important upcoming dates

November 30, 2022

Your last day to reload or replace your Smart Prepaid Card.

Replacements for an expired, damaged, lost or stolen Smart Prepaid Card will no longer be issued. Please check the expiry date printed on the front of your card.

January 31, 2023

Your last day to use your Smart Prepaid Card.

Use any remaining funds on your Smart Prepaid Card to make purchases or process a merchant return before your card is deactivated at midnight on January 31, 2023.

Review the full Smart Prepaid Client Notification (PDF, 480 KB) Opens in a new window.

Your next steps

Use your funds

You can use the funds on your Smart Prepaid Card by making purchases or payments until midnight on January 31, 2023. Funds can also be withdrawn at an ATM machine on the Visa network.

You may be charged fees for withdrawing funds at non-CIBC ATM machines. For more details, kindly refer to yourSmart Prepaid Card terms and conditions (PDF, 65 KB) Opens in a new window.1.

Please note that withdrawals at ATMs in Canada can only be made in Canadian funds regardless of your card currency. You can check your account balance and transaction history through CIBC Online or Mobile Banking and at Visa Prepaid Cards Opens in a new window.

Receive your remaining balance

After January 31, 2023, we'll automatically return your remaining balance. Please allow up to four months for your funds to be sent to you. We appreciate your patience.

If you have an active CIBC personal CAD deposit account either held single or jointly in your name, then we will credit funds to that account. If the balance is in a foreign currency, we'll convert it to CAD. If you have funds on a USD card and hold a single or joint personal USD deposit account that is eligible for direct deposit, we'll credit funds to that account with no conversion.

If you don't have an active CIBC deposit account or if we can't apply the credit to your account, we'll send a money order for the funds to your mailing address on file.

If you have multiple cards, the balance from each card will be credited to your CIBC deposit account or accounts or sent by money order separately.

Other reminders

Please ensure we have your correct mailing address on file. You can make updates to your address before December 31, 2022, through CIBC Online or Mobile Banking, or by contacting us at 1-800-465-2422 Opens your phone app.. If you have a personal deposit account and would like to receive your balance via direct deposit, please ensure your account is active.

Your Smart Prepaid account balance and transaction history is available through CIBC Online or Mobile Banking and by visiting Visa Prepaid Cards Opens in a new window.. You can also download a list of your transactions from the past 24 months any time prior to January 31, 2023, through Visa Prepaid Cards Opens in a new window..

Prepare to change all recurring transactions and bills paid through the prepaid card to an alternative payment method.

Frequently Asked Questions

About CIBC Smart Prepaid Cards

Managing your card

Spending with your card