Where can I buy CIBC prepaid cards?
You can buy prepaid cards at any CIBC Banking Centre, including Toronto Pearson Airport, and through CIBC Online Banking and CIBC Mobile Banking.
Where can I use a CIBC prepaid card?
You can use a CIBC prepaid card to shop securely and conveniently anywhere Visa* is accepted, including at stores, online and by phone.
How soon can I use my CIBC prepaid card after I buy it?
If you get your card from a CIBC Banking Centre
You can use your prepaid card once you’ve signed the back. Your PIN is in the package.
If you order your card online
Once your prepaid card arrives in the mail, you can use it after you’ve activated it and signed the back. When you get a new prepaid card in the mail, your PIN will be sent separately. To activate your card, call Prepaid Cardholder Services at 1-855-887-3888 (1-650-432-1298 outside Canada and the U.S.) or visit cibc.com/prepaidcard.
How do I use a CIBC prepaid card?
Use a prepaid card to pay for purchases anywhere Visa* is accepted, including at stores, online and by phone. Be aware of the available balance on your prepaid card before you make a purchase. The transaction may be declined if the balance doesn’t cover the purchase amount.
Can I buy more than one prepaid card?
You can buy up to 5 prepaid cards, one for each currency.
CIBC Smart™ Prepaid Visa Card is available in:
CIBC Smart™ Prepaid Travel Visa Card is available in:
- USD – U.S. dollars
- EUR – Euros
- MXN – Mexican pesos
- GBP – British pounds
Will my card have my name on it?
If you order your card through Online Banking, you’ll receive it in the mail with your name on it. If you buy a card at a CIBC Banking Centre, it won’t include your name. If you’d like to request a card with your name on it, call 1-855-887-3888 (1-650-432-1298 outside Canada and the U.S.).
What happens if the remaining balance on my CIBC prepaid card doesn’t cover the full amount of my purchase?
Tell the merchant in advance you’d like to make a split payment. You’ll need to know the available balance on your prepaid card and use another payment method for the difference.
How do I shop in stores with a CIBC prepaid card?
When prompted, tap, insert or swipe your prepaid card at the merchant’s terminal. Then, if necessary, enter your PIN, or sign, to authorize the transaction.
Note: if “prepaid” is not a payment options, choose “Chequing”, “Savings” or “Credit Card” – the money will be deducted from your prepaid card balance, not your other accounts.
How do I shop online with a CIBC prepaid card?
- Choose Visa* as the card type
- Provide your prepaid card number and expiry date. Some online retailers require the 3-digit security code on the back of your card
- Enter your first and last name
- Follow the prompts to complete the transaction
How do I set up email or SMS alerts?
Sign in or register at cibc.com/prepaidcard. Then follow the instructions for setting up alerts.
Can I use a CIBC prepaid card for bookings and reservations?
Yes, but some merchants may advise you to use a credit card instead.
Some merchants such as restaurants, salons, hotels, cruise lines and car rental agencies may place a hold on funds for the total amount of your purchase, plus up to an additional 20% (i.e. for tips or incidental charges). If the authorization or hold amount is higher than your prepaid card balance, the transaction may be declined.
Can I buy or load a Smart Prepaid Card with cash or with a debit or credit card?
CIBC clients can buy and load from an existing bank account, including a US $ account, or Personal Line of Credit. If you want to buy or load your prepaid card using cash, simply deposit the cash in your CIBC account and complete the purchase or load your card from that account.
If you are not a CIBC client, you can buy or load your prepaid card from a debit or credit card at CIBC Banking Centres in Toronto Pearson Airport.
What are the fees for CIBC prepaid cards?
The following fees apply: