All CIBC Smart™ Prepaid Visa* Cards and CIBC Smart™ Prepaid Travel Visa* Cards were deactivated at midnight on January 31, 2023. They are no longer available for use or purchase.

Important dates

January 31, 2023

Your last day to use your Smart Prepaid Card.

November 30, 2022

Your last day to reload or replace your Smart Prepaid Card.

Replacements for an expired, damaged, lost or stolen Smart Prepaid Card will no longer be issued. Please check the expiry date printed on the front of your card.

Review the full Smart Prepaid Client Notification (PDF, 480 KB) Opens in a new window.

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Your next steps

Receive your remaining balance

After January 31, 2023, we'll automatically return your remaining balance. Please allow until May 31, 2023, for your funds to be sent to you. We appreciate your patience.

If you have an active CIBC personal CAD deposit account either held single or jointly in your name, then we will credit funds to that account. If the balance is in a foreign currency, we'll convert it to CAD. If you have funds on a USD card and hold a single or joint personal USD deposit account that is eligible for direct deposit, we'll credit funds to that account with no conversion.

If you don't have an active CIBC deposit account or if we can't apply the credit to your account, we'll send a money order for the funds to your mailing address on file.

If you have multiple cards, the balance from each card will be credited to your CIBC deposit account or accounts or sent by money order separately.

Frequently Asked Questions