DIVIDEND CASH BACK ALERT

Stay on top of your Dividend cash back balance with alerts

Easily manage your cash back with alerts that let you know when your balance reaches the amount you set.^ⓘ

How the Dividend cash back alert can help

Never miss a reward

Set a threshold amount of at least $10, and get an alert when your cash back balance reaches it so you can redeem right away.^ⓘ

Track your progress

Keep track of how your rewards build up as you spend without any guesswork.

Set and forget

Get a reminder about your cash back balance every 90 days so you’re always in the loop.

Get alerts your way

Choose to get alerts via email, text or push notifications and at a frequency that works for you.

Sign on to set alerts

How to set up an alert

Before setting up

Register for digital banking.
Learn about how to register for digital banking
Only primary card users can set up alerts.

Get our mobile app:

Download on the App Store. Opens a new window.

Get it on Google Play. Opens a new window.

How to set up an alert through digital banking

STEP 1

Sign on to online or mobile banking.

STEP 2

Online banking: Go to Settings, select Manage My Alerts, and then select Transactions.
Mobile banking: Go to More, select Settings and Security, select Manage my alerts and then select Transactions.

STEP 3

Set an alert threshold of at least $10.

STEP 4

Select whether you want to get the alert via email, text message or push notification.

After setting up

You’ll get an alert the first time your cash back balance reaches your set amount, and every 90 days from then on if your cash back balance is equal to or above the chosen amount.^ⓘ

Depending on which contact method you’ve selected for your alert, you’ll get:

A push notification from the CIBC mobile app,
A text message from 242-226; or
An email from mailbox.noreply@cibc.com

Note that:

It may take up to 2 business days for the alert to be sent after the set amount is reached.
The alert will include your first name, cash back balance, as of date, the last four digits of your card, and a link to redeem your cash back.
You can change the threshold amount as long as it’s at least $10 or turn off your alert by going to Manage My Alerts in online banking.

Before setting up

How to set up

How to set up an alert through digital banking

STEP 1

Sign on to online or mobile banking.

STEP 2

Online banking: Go to Settings, select Manage My Alerts, and then select Transactions.
Mobile banking: Go to More, select Settings and Security, select Manage my alerts and then select Transactions.

STEP 3

Set an alert threshold of at least $10.

STEP 4

Select whether you want to get the alert via email, text message or push notification.

After setting up

You’ll get an alert the first time your cash back balance reaches your set amount, and every 90 days from then on if your cash back balance is equal to or above the chosen amount.^ⓘ

Depending on which contact method you’ve selected for your alert, you’ll get:

A push notification from the CIBC mobile app,
A text message from 242-226; or
An email from mailbox.noreply@cibc.com

Note that:

It may take up to 2 business days for the alert to be sent after the set amount is reached.
The alert will include your first name, cash back balance, as of date, the last four digits of your card, and a link to redeem your cash back.
You can change the threshold amount as long as it’s at least $10 or turn off your alert by going to Manage My Alerts in online banking.

Frequently asked questions

What if I don’t want to receive this alert anymore ?

What if I have multiple CIBC Dividend credit cards?