CIBC ranked #1 for Small Business Banking Customer Satisfaction by J.D. Power.

Start with the right contact to get the answers you need quickly

Find the topic you need help on to optimize your call experience.

Talk to our knowledgeable, trained staff at our Business Contact Centre, available Monday to Friday from 7:00 am to 10:00 pm ET.

 You can also save a call and skip to most commonly asked questions.

CIBC SmartBanking™ for Business

Knowledgeable, trained staff are available at our Business Contact Centre every business day from 7:00 am to 8:00 pm ET to answer any question you have.

 1-888-947-7736 Opens your phone app.

Detailed user guides and videos are available within CIBC SmartBanking™ for Business Help Centre.

CEBA loans

Government of Canada CEBA Call Centre hours

Monday 8:00 am – 6:00 pm ET
Tuesday 8:00 am – 6:00 pm ET
Wednesday 8:00 am – 6:00 pm ET
Thursday 8:00 am – 6:00 pm ET
Friday 8:00 am – 6:00 pm ET
For CEBA loan eligibility and application questions, please contact the Government CEBA Call Centre:  1-888-324-4201 Opens your phone app.
For information about the CEBA program and how to pay back the loan, visit our dedicated webpage

Business credit cards

Lost or stolen credit card

Canada and the U.S.

 1-800-663-4575 Opens your phone app.


 1-514-861-9898 Opens your phone app.

Other credit card inquiries

 1-866-525-8622 Opens your phone app.

Request a call back

Have a business banking expert call you back on your schedule. 

Calls are returned in 5 business days or less. If your call is urgent, give us a call. 

Give us a call

Speak directly with a business banking expert about new products.

CIBC Business Banking hours

Monday 7:00 am – 10:00 pm ET
Tuesday 7:00 am – 10:00 pm ET
Wednesday 7:00 am – 10:00 pm ET
Thursday 7:00 am – 10:00 pm ET
Friday 7:00 am – 10:00 pm ET

 1-866-992-7223 Opens your phone app.

Meet with us

Visit your local CIBC Banking Centre for small business support.

Most commonly asked questions

Have questions beyond business banking?

Protect your business from fraud 

Discover how scammers target your money and information. Use our prevention tips to keep your organization and employees safe.

Learn more about business and commercial fraud.