Why you should have a CIBC Business Banking Convenience Card in your wallet

Your CIBC business account includes a free Business Banking Convenience Card, plus free cards for delegates. To open a business account, you may either:

• apply online Opens a new window.
• contact our Business Client Advice Centre at 1-866-992-7223 Opens your phone app.

If you need a new, updated or replacement Business Banking Convenience Card urgently, visit your nearest banking centre Opens a new window..

If you want the card delivered:

• Clients with a managed relationship: Your CIBC Business Banking Relationship Manager, Financial Advisor or Associate Financial Advisor will work with you for all your business needs. 
• Other clients: Contact our Business Client Advice Centre at 1-866-992-7223 Opens your phone app..

You can tailor each delegate’s level of access according to their responsibilities. It’s completely up to you.

• Routine banking tasks: Let your delegate do one task, or many
• Account access: From limited access to a single account to full access on all accounts 
• Limits and access levels: For ATM transactions and Interac Direct Payment point of sale purchases
• Contactless payments: Allow your delegate to use their assigned card for payments, with options to limit or disable this feature

Once your business account is open, you can issue cards to your company’s delegates. Prepare a letter of direction3 on your company’s letterhead authorizing CIBC to add your employee to your business account as a delegate. To confirm whether you have a relationship manager, use your Convenience Card to sign on to online banking Opens a new window..

• Clients with a managed relationship: Your CIBC Business Banking Relationship Manager, Financial Advisor or Associate Financial Advisor will work with you to assign your company’s delegates and manage their access.
• Other clients: Contact our Business Client Advice Centre at 1-866-992-7223 Opens your phone app..

Your card may be set up with limits on certain transactions:

• Daily ATM limits of up to $3,000 and Interac Direct Payments limit of up to $3,000. Your card or delegate cards can be set up with much lower daily limits, or no access to cash or point of sale.
• Pay bills and transfer funds up to $50,000.
• Send up to $80,000 through CIBC Global Money Transfer.
• Send up to $3,000 through Interac e-Transfer. Need a higher limit? Consider CIBC SmartBanking^TM for Business.
• Contactless tap limits are set at $250 per transaction and $1,000 total across consecutive tap purchases. Once the limit is exceeded, you’ll be prompted to insert your card and enter your PIN to reset the counter.
• You cannot customize the contactless spending limit. If you prefer not to have the contactless feature, you can request to disable it by calling Business Telephone Banking.

It's important for you and your delegates to protect your PINs. Otherwise you could be liable for unauthorized transactions.

• Never share your Convenience Card or give your PIN to anyone.
• Never use an easily guessed password.
• When entering your PIN on a keypad, use your body or hand as a shield.
• If your card is lost or stolen, immediately call 1-800-663-4575 Opens your phone app..
• For added security, each contactless transaction is monitored by CIBC’s Active Fraud Monitoring system. If your card is lost or stolen, or your tap feature isn't working, call 1-800-663-4575 Opens your phone app..