Help and support

Need to reach us? We’re here to help

Due to an extremely high volume of calls, if you’re experiencing financial hardship, we encourage you to first complete our financial assistance formOpens in a popup. to have us contact you directly.

Banking support

Get help with day-to-day banking, CIBC Online Banking® and the CIBC Mobile Banking® App.

Call CIBC Telephone Banking:

 1-800-465-2422Opens your phone app.
(Canada and the U.S.)

 1-902-420-2422Opens your phone app.
(Elsewhere)

Credit card support

For help with transactions, credit limit increases and more.

Call CIBC Credit Card Services:

 1-800-465-4653Opens your phone app.
(Canada and the U.S.)

 1-514-861-4653Opens your phone app.
(Elsewhere)

Additional support

Lost your credit card?

If your credit card is lost or stolen, report it and request a replacement card through CIBC Online Banking or the CIBC Mobile Banking App.

Or, call us at:

 1-800-663-4575Opens your phone app.
(Canada and the U.S.)

 1-514-861-9898Opens your phone app.
(Elsewhere)

Common questions and topics

Still need help? Our support team is here for you

   Write to us


Sign on and send us a secure message.

Send us an email

 Call us


Full-service telephone banking 24 hours a day, 7 days a week

General banking questions:

English: 1-800-465-2422Opens your phone app.
French: 1-888-337-2422Opens your phone app.
Cantonese: 1-888-898-2828Opens your phone app.
Mandarin: 1-888-298-8822Opens your phone app.
Teletype Device Service (for the deaf and hard of hearing): 1-877-331-3338Opens your phone app.

Other services

Mobile banking support: 1-877-433-1902Opens your phone app.
Credit card services: 1-800-465-4653Opens your phone app.

Full directory