Help and support

Need to reach us? We’re here to help

Banking support

Get help with day-to-day banking, CIBC Online Banking® and the CIBC Mobile Banking® App.

Call CIBC Telephone Banking:

 1-800-465-2422Opens your phone app.
(Canada and the U.S.)

 1-902-420-2422Opens your phone app.
(Elsewhere)

Credit card support

For help with transactions, credit limit increases and more.

Call CIBC Credit Card Services:

 1-800-465-4653Opens your phone app.
(Canada and the U.S.)

 1-514-861-4653Opens your phone app.
(Elsewhere)

Additional support

Lost your credit card?

If your credit card is lost or stolen, report it and request a replacement card through CIBC Online Banking or the CIBC Mobile Banking App.

Or, call us at:

 1-800-663-4575Opens your phone app.
(Canada and the U.S.)

 1-514-861-9898Opens your phone app.
(Elsewhere)

Common questions and topics

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