Help and support

Need to reach us? We’re here to help

Banking support

Get help with day-to-day banking, CIBC Online Banking® and the CIBC Mobile Banking® App.

Call CIBC Telephone Banking:

 1-800-465-2422Opens your phone app.
(Canada and the U.S.)

 1-902-420-2422Opens your phone app.

Credit card support

For help with transactions, credit limit increases and more.

Call CIBC Credit Card Services:

 1-800-465-4653Opens your phone app.
(Canada and the U.S.)

 1-514-861-4653Opens your phone app.

Additional support

Lost your credit card?

If your credit card is lost or stolen, report it and request a replacement card through CIBC Online Banking or the CIBC Mobile Banking App.

Or, call us at:

 1-800-663-4575Opens your phone app.
(Canada and the U.S.)

 1-514-861-9898Opens your phone app.

Common questions and topics

Still need help? Our support team is here for you

   Write to us

Sign on and send us a secure message.

Send us an email

 Chat with us

Get answers instantly. Our virtual assistant provides automated responses to common banking questions.

 Call us

Full-service telephone banking 24 hours a day, 7 days a week

General banking questions:

English: 1-800-465-2422Opens your phone app.
French: 1-888-337-2422Opens your phone app.
Cantonese: 1-888-898-2828Opens your phone app.
Mandarin: 1-888-298-8822Opens your phone app.
Teletype Device Service (for the deaf and hard of hearing): 1-877-331-3338Opens your phone app.

Other services

Mobile banking support: 1-877-433-1902Opens your phone app.
Credit card services: 1-800-465-4653Opens your phone app.

Full directory