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Explore common topics and questions in our help centre.

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Need help in an emergency?

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Lost, stolen or damaged card

Call CIBC Credit Card Services – Loss Prevention immediately.

Available 24 hours a day, 7 days a week:

1-800-663-4575
(Canada and the U.S.)

1-514-861-9898
(Elsewhere)

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Travel emergency

Call CIBC Travel Assistance:
1-800-848-8454
(Canada and the U.S.)

Call collect 
1-416-340-7124
(Elsewhere)

Get travel insurance

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Suspicious activity

Think someone else has accessed your account? Tell us immediately. 

Report it by email

Call us: 
1-800-465-2422 
(Canada and the U.S.)

1-902-420-2422 
(Elsewhere)

Have other banking inquiries? We are here to help.

Contact us in a way that is convenient for you.

  Meet with us

Talk to our experts in person

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   Write to us

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Send us an email

   Chat with us

LiveChat agents answer your everyday banking questions online

Availability:

Monday to Friday
9:00 am to 10:00 pm ET.

Saturday and Sunday
9:00 am to 6:00 pm ET. 

   Call us

Full-service telephone banking 24 hours a day, 7 days a week.

General banking inquiries:

1-800-465-2422, or for service in French, 1-888-337-2422

Mobile banking support: 1-877-433-1902

Credit card services: 1-800-465-4653

Teletype Device Service (for the deaf and hard of hearing): 

For clients using Teletype Devices (TTY), call 1-877-331-3338.

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