Did you know you can do most of your banking digitally? Register once for CIBC Online and Mobile Banking®, and start managing your money — quickly and securely — whenever you like.

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Pay a bill

How to pay a bill online

How to check your balance and transaction history

Manage your account

Reset your password Opens a new window.

How to report a lost or stolen credit card Opens a new window.

Why is there a hold on my deposit? Opens a new window.

Send money electronically

Send money with Interac e-Transfer®

Send a CIBC Global Money Transfer™

How to send and receive a wire transfer Opens a new window.

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Take charge of your spending

Need help managing your purchases? We've got you covered. Shop stress-free with our tools and advice.

Learn more about making contactless payments for transit fare. Opens in a new window.

Learn how to use our digital features to make your everday banking as simple and convenient as possible. 

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Need to reach us? We’re here to help

Find a banking centre or ATM

With over 1,100 locations across Canada, we're easy to find. 

Find a branch or ATM
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Voice your complaint

We’ll help make things right as quickly as possible.

Learn more
   about how to voice your complaint.

Find the right number to call

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  • Telephone Banking
  • Credit cards
  • Mortgages
  • Investments
  • Global Money Transfer and Foreign Exchange
  • Prepaid cards
  • Debt help
  • Report fraud 

Telephone Banking

International

For select countries Opens in a dialog. outside Canada and the U.S., dial the international calling code, then 888-872-2422, followed by 1.

For all other countries outside Canada and the U.S., call 1-902-420-2422 Opens your phone app..

Consider using internet telephony options, such as Skype, to call any CIBC toll-free phone number.

Credit cards

Costco Mastercard

For all Costco Mastercard inquiries, including general support and lost or stolen credit cards, call

Canada and the U.S.

   1-866-346-2999 Opens your phone app.

International

 1-416-784-0116 Opens your phone app.

General support

Get help with transactions, credit limit increases and more.

Canada and the U.S.

 1-800-465-4653 Opens your phone app.

International

For select countries Opens in a dialog. outside Canada and the U.S., dial the international calling code, then 1-800-465-4653 Opens your phone app..

For all other countries outside Canada and the U.S., call 1-514-861-4653 Opens your phone app..

Promotional balance transfers

 1-888-559-9228 Opens your phone app.

Lost or stolen credit card

Report your lost or stolen credit card and request a replacement through online banking or the mobile banking app.

Or call us

Canada and the U.S.

 1-800-663-4575 Opens your phone app.

International

 1-514-861-9898 Opens your phone app.

CIBC Rewards

Get answers to your travel questions or help with rewards redemption.

Canada and the U.S.

 1-888-232-5656 Opens your phone app.

International

 1-905-696-4907 Opens your phone app.

Mailing addresses

General support

CIBC Credit Card Services
P.O. Box 4058
Station A
Toronto, ON
M5W 1L8

 

U.S. Dollar mailing address

CIBC Credit Card Services
P.O. Box 320
Station A
Toronto, ON
M5W 1C2

Mail payments

If you have one of these credit cards Opens in a dialog., send your payments to this address:

CIBC Credit Card Services
P.O. Box 4595
Station A
Toronto, ON
M5W 4X9

 

If you're a AeroCorporate and U.S. Dollar cardholder, send your payments to this address:

CIBC Credit Card Services
P.O. Box 4452
Station A
Toronto, ON
M5W 4A8


A U.S. dollar or other foreign currency payment is converted at CIBC’s branch selling rate for Canadian dollars (or for non-U.S. dollar payments on CIBC U.S. Dollar Visa Card, at CIBC’s branch selling rate for U.S. dollars) in effect at the time it is processed by CIBC.

Mortgages

If you have questions about a new or existing mortgage, call a CIBC Mortgage Representative.

 1-888-264-6843 Opens your phone app.

Investments

CIBC Investor's Edge

Call us for questions and support with your account.

Monday to Friday
8:00 am to 8:00 pm ET

Toll free

 1-800-567-3343 Opens your phone app.

Greater Toronto Area (GTA)

 416-980-3343 Opens your phone app.

Asian language services

With our Asian Trading Desk, you can get support in Mandarin and Cantonese.

Monday to Friday
8:30 am to 6:00 pm ET

 1-888-366-6888 Opens your phone app.

CIBC Securities

Get help and support with CIBC mutual funds and securities.

Monday to Friday
8:00 am to 8:00 pm ET

 1-800-465-3863 Opens your phone app.

Global Money Transfer and Foreign Exchange

For more help with Global Money Transfers, call CIBC at 1-866-330-7344 Opens your phone app.. We are available 24 hours a day, 7 days a week.

CIBC Smart™ Prepaid Visa* Card

Debt help

CIBC National Student Centre

 1-800-563-2422 Opens your phone app.

CIBC Client Account Management

If you’re a CIBC client and can’t keep up with your payments, reach out to us to get your finances back on track. Visit get debt help.

You may receive a voicemail, SMS text, email or letter asking you to call one of the following numbers:

 1-800-256-8580 Opens your phone app.

 1-866-853-4539 Opens your phone app.

 1-855-219-5933 Opens your phone app.

 1-877-528-2330 Opens your phone app.

 1-866-853-4539 Opens your phone app.

Report fraud 

Identity fraud 

Contact us if someone has stolen your personal information.

   1-800-465-2422 Opens your phone app

Email and website fraud 

Contact us if you think you may have been a victim of fraud (email fraud, text message fraud, phishing, spyware). If you email us, describe the incident and include any fraudulent emails you've received or your anti-virus or anti-spyware scan logs.

 Email us Opens in a new window.

   1-888-872-2422 Opens your phone app

Debit card fraud

Contact us if there's unauthorized activity in your account or your debit card has been compromised.

   1-800-465-2422 Opens your phone app

Credit card fraud

Contact us if there's unauthorized activity in your account or your credit card has been compromised.

   1-800-465-4653 Opens your phone app

CIBC Investor's Edge and Imperial Investor Service

Contact us if there's suspicious activity in your account(s).

   1-800-567-3343 Opens your phone app

CIBC Wood Gundy 

Contact your investment advisor or call Client Relations if there's suspicious activity in your account. 

   1-800-387-2979 Opens your phone app

Working together against banking fraud

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Transform the way you bank

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