Contacting CIBC

General banking inquiries
Complaints
Investment inquiries
Corporate and media inquiries
Other inquiries

Contact CIBC Online. Find out more

General banking inquiries


Telephone Banking

Toll-Free (within Canada and the U.S.) 1-800-465-2422 for service in English or call 1-888-337-2422 for service in French.
International Calling 1-888-872-2422 followed by 1 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 1 (e.g., 001 then 888-872-2422 + 1).
International Calling 1-902-420-2422 from all other countries outside Canada or the U.S.

Online Banking

Toll-Free 1-888-872-2422

CIBC Credit Card Services

Toll-Free (within Canada the U.S.) 1-800-465-4653 within Canada and the U.S.
International 1-514-861-4653 (Elsewhere)
1-800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 0 (e.g., In France: 00 + 1-800-465-46530).
Fax (within Canada and U.S. only) 1-800-897-0551
Fax (from elsewhere) 905-816-9623
By Mail CIBC Credit Card Services
P.O. Box 4058,
Station A
Toronto, ON
M5W 1L8
U.S. Dollar CIBC Credit Card Services
P.O. Box 320
Station A
Toronto, ON
M5W 1C2
To report a lost or stolen credit card: (available 24 hours a day, 7 days a week)
Toll-Free (within Canada and the U.S.) 1-800-663-4575
Telephone Number (Elsewhere) 1-514-861 9898
Address for Mail Payments
If you are a cardholder of the following: Please send your payments to:
  • Aerogold®1 Visa Infinite Privilege*
  • Aerogold®1 Visa Infinite™
  • Aerogold Visa™
  • Aerogold Card for Wood Gundy®2
  • Aventura® World Elite MasterCardTM1
  • Aventura Visa™ Infinite
  • Aventura MasterCard
  • Aventura Gold
  • Gold Visa
  • Vacation-gold®
  • Dividend UnlimitedTM2 World Elite MasterCard
  • Dividend Visa Infinite
  • Dividend Visa
  • Dividend OneTM2 MasterCard®3
  • Dividend Platinum® Visa
  • PETRO-POINTSTM3 MasterCard
  • Driverís Edge®4 World MasterCard
  • Platinum Visa
  • Platinum MasterCard
  • Classic Visa
  • Select Visa
  • Wood Gundy AAA®2
  • Aerogold Visa Card for Business
  • bizline®
  • Corporate Classic
CIBC Credit Card Services
P.O. Box 4595,
Station A
Toronto, ON
M5W 4X9

AeroCorporate and U.S. Dollar cardholders

A note for U.S. Dollar payments:

A U.S. dollar or other foreign currency payment is converted at CIBCís branch selling rate for Canadian dollars (or, for non-U.S. dollar payments on CIBC U.S. Dollar Visa Card, at CIBCís branch selling rate for U.S. dollars) in effect at the time it is processed by CIBC.

CIBC Credit Card Services
P.O. Box 4452,
Station A
Toronto, ON
M5W 4A8

CIBC Aventura and CIBC Gold Visa Rewards Centre

Toll-Free (within Canada and the U.S.) 1-888-232-5656
International Calling 905-696-4907

CIBC Mortgages

Toll-Free 1-888-264-6843

Back to top

Complaints

Contact CIBC Client Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.

If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Client Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.

Be sure to include:

  • Your name
  • Your address/e-mail address where you prefer to be reached
  • Your fax number (including area code)
  • The nature of your complaint
  • Details relevant to the matter and with whom you have already discussed the issue
Department Telephone Number Fax Number Address
Client Care 1-800-465-2255 Monday to Friday, 9:00 a.m. to 8:30 p.m. ET, and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. ET 1-877-861-7801 or 416-218-9440 in Toronto

P.O. Box 15,
Station A,
Toronto, ON
M5W 1A2
e-mail:
Contact Client Care Online.

CIBC Ombudsman 1-800-308-6859 or 416-861-3313 in Toronto 1-800-308-6861 or 416-980-3754 in Toronto

P.O. Box 342
Commerce Court
Toronto, ON
M5L 1G2
e-mail: ombudsman@cibc.com


Back to top

Investment inquiries


Department Telephone Number Fax Number
CIBC Investor's Edge 1-800-567-3343
CIBC Securities 1-800-465-3863

Back to top

Corporate and media inquiries


Department Telephone Number Fax Number Telex Address
CIBC Head Office 416-980-2211 065-24116 Commerce Court
Toronto, ON
M5L 1A2
Communications and Public Affairs 416-980-4523 416-363-5347

Back to top

Other inquiries


Department Telephone Number
CIBC National Student Centre 1-800-563-2422
CIBC Client Account Management 1-800-256-8580

Back to top

™ Visa Int./lic. user.

® Reg. TM of CIBC.

®1 Aerogold is a registered trademark of Aimia Canada Inc. CIBC is an authorized licensee of the mark.

®2 Registered trade-mark of CIBC World Markets Inc.

®3/TM1 MasterCard is a registered trademark and World Elite MasterCard is a trademark of MasterCard International Incorporated.

TM2 Trademark of CIBC

TM3 Petro-Canada is a Suncor Energy business. Trademark of Suncor Energy Inc. Used under licence.

®4 Driverís Edge is a registered trade-mark of Citigroup Inc. CIBC is a licensed user thereof.