General banking inquiries
|Toll-Free (within Canada and the U.S.)||1-800-465-2422 for service in English or call 1-888-337-2422 for service in French.|
|International Calling||1-888-872-2422 followed by 1 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 1 (e.g., 001 then 888-872-2422 + 1).|
|International Calling||1-902-420-2422 from all other countries outside Canada or the U.S.|
CIBC Credit Card Services
|Toll-Free (within Canada the U.S.)||1-800-465-4653 within Canada and the U.S.|
1-800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 0 (e.g., In France: 00 + 1-800-465-46530).
|Fax (within Canada and U.S. only)||1-800-897-0551|
|Fax (from elsewhere)||905-816-9623|
|By Mail||CIBC Credit Card Services
P.O. Box 4058,
|U.S. Dollar||CIBC Credit Card Services
P.O. Box 320
|To report a lost or stolen credit card: (available 24 hours a day, 7 days a week)|
|Toll-Free (within Canada and the U.S.)||1-800-663-4575|
|Telephone Number (Elsewhere)||1-514-861 9898|
|Address for Mail Payments|
|If you are a cardholder of the following:||Please send your payments to:|
||CIBC Credit Card Services
P.O. Box 4595,
AeroCorporate and U.S. Dollar cardholders
A note for U.S. Dollar payments:
A U.S. dollar or other foreign currency payment is converted at CIBCís branch selling rate for Canadian dollars (or, for non-U.S. dollar payments on CIBC U.S. Dollar Visa Card, at CIBCís branch selling rate for U.S. dollars) in effect at the time it is processed by CIBC.
|CIBC Credit Card Services
P.O. Box 4452,
CIBC Aventura and CIBC Gold Visa Rewards Centre
|Toll-Free (within Canada and the U.S.)||1-888-232-5656|
Contact CIBC Client Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.
If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Client Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.
Be sure to include:
- Your name
- Your address/e-mail address where you prefer to be reached
- Your fax number (including area code)
- The nature of your complaint
- Details relevant to the matter and with whom you have already discussed the issue
|Department||Telephone Number||Fax Number||Address|
|Client Care||1-800-465-2255 Monday to Friday, 9:00 a.m. to 8:30 p.m. ET, and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. ET||1-877-861-7801 or 416-218-9440 in Toronto||
P.O. Box 15,
|CIBC Ombudsman||1-800-308-6859 or 416-861-3313 in Toronto||1-800-308-6861 or 416-980-3754 in Toronto||
P.O. Box 342
|Department||Telephone Number||Fax Number|
|CIBC Investor's Edge||1-800-567-3343|
Corporate and media inquiries
|Department||Telephone Number||Fax Number||Telex||Address|
|CIBC Head Office||416-980-2211||065-24116||
|Communications and Public Affairs||416-980-4523||416-363-5347|
|CIBC National Student Centre||1-800-563-2422|
|CIBC Client Account Management||1-800-256-8580|
™ Visa Int./lic. user.
® Reg. TM of CIBC.
®1 Aerogold is a registered trademark of Aimia Canada Inc. CIBC is an authorized licensee of the mark.
®2 Registered trade-mark of CIBC World Markets Inc.
®3/TM1 MasterCard is a registered trademark and World Elite MasterCard is a trademark of MasterCard International Incorporated.
TM2 Trademark of CIBC
TM3 Petro-Canada is a Suncor Energy business. Trademark of Suncor Energy Inc. Used under licence.
®4 Driverís Edge is a registered trade-mark of Citigroup Inc. CIBC is a licensed user thereof.