Contacting CIBC

General banking inquiries

Telephone Banking

Toll-Free (within Canada and the U.S.)

1-800-465-2422Opens your phone app. for service in English or 1-888-337-2422Opens your phone app. for service in French.

International Calling

1-888-872-2422 followed by 1 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 1 (e.g., 001 then 888-872-2422 + 1).

International Calling

1-902-420-2422Opens your phone app. from all other countries outside Canada or the U.S.

Online Banking

Smart Prepaid Visa Cards

Toll-Free

1-855-887-3888Opens your phone app.

International

1-650-432-1298Opens your phone app. (outside Canada and the U.S.)

CIBC Credit Card Services

Toll-Free (within Canada and the U.S.)

1-800-465-4653Opens your phone app. within Canada and the U.S.

International

1-514-861-4653Opens your phone app. (Elsewhere)

1-800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 0 (e.g., In France: 00 + 1-800-465-46530).

Fax (within Canada and U.S. only)

1-800-897-0551

Fax (from elsewhere)

905-816-9623

By Mail

CIBC Credit Card Services

P.O. Box 4058,

Station A

Toronto, ON

M5W 1L8

U.S. Dollar

CIBC Credit Card Services

P.O. Box 320

Station A

Toronto, ON

M5W 1C2

 

Promotional balance transfers

1-888-559-9228Opens your phone app.

To report a lost or stolen credit card: (available 24 hours a day, 7 days a week)

Toll-Free (within Canada and the U.S.)

1-800-663-4575Opens your phone app.

Telephone Number (Elsewhere)

1-514-861-9898Opens your phone app.

 

Address for Mail Payments

If you are a cardholder of the following:

Please send your payments to:

  • Aerogold® Visa Infinite Privilege*
  • Aerogold Visa Infinite*
  • Aerogold® Visa*
  • Aero Platinum™ Visa* Card
  • Aerogold Card for Wood Gundy®
  • Aventura® World Elite MasterCard™
  • Aventura® Visa Infinite*
  • Aventura MasterCard®
  • Aventura Gold
  • Gold Visa*
  • Vacation-gold®
  • Dividend Unlimited® World Elite MasterCard
  • CIBC Dividend® Visa Infinite* Card
  • CIBC Dividend® Visa* Card
  • Dividend One® MasterCard®
  • CIBC Dividend Platinum® Visa* Card
  • PETRO-POINTS™MasterCard
  • Driver’s Edge® World MasterCard
  • Platinum Visa*
  • Platinum MasterCard
  • Classic Visa*
  • Select Visa*
  • Wood Gundy AAA®
  • Aerogold Visa* Card for Business
  • bizline®
  • Corporate Classic

CIBC Credit Card Services

P.O. Box 4595,

Station A

Toronto, ON

M5W 4X9

AeroCorporate and U.S. Dollar cardholders

A note for U.S. Dollar payments:

A U.S. dollar or other foreign currency payment is converted at CIBC’s branch selling rate for Canadian dollars (or, for non-U.S. dollar payments on CIBC U.S. Dollar Visa Card, at CIBC’s branch selling rate for U.S. dollars) in effect at the time it is processed by CIBC.

CIBC Credit Card Services
P.O. Box 4452,
Station A
Toronto, ON
M5W 4A8

CIBC Aventura and CIBC Gold Visa Rewards Centre

Toll-Free (within Canada and the U.S.)

1-888-232-5656Opens your phone app.

International Calling

905-696-4907Opens your phone app.

CIBC Mortgages

Complaints

Contact CIBC Client Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.

If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Client Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.

Be sure to include:

  • Your name
  • Your address or email address where you prefer to be reached
  • Your fax number (including area code)
  • The nature of your complaint
  • Details relevant to the matter and with whom you have already discussed the issue

Department

Telephone Number

Fax Number

Address

Client Care

1-800-465-2255Opens your phone app.

Monday to Friday:

8:30 am to 7:30 pm ET


Saturday:

9:00 am to 5:00 pm ET 


Sunday:

12:00 pm to 5:00 pm ET

 

1-877-861-7801

P.O. Box 15,
Station A,
Toronto, ON
M5W 1A2
Contact Client Care OnlineOpens a new window in your browser

CIBC Ombudsman

1-800-308-6859Opens your phone app. or 416-861-3313Opens your phone app. in Toronto

1-800-308-6861 or 416-980-3754 in Toronto

P.O. Box 342
Commerce Court
Toronto, ON 
M5L 1G2
Email: ombudsman@cibc.comOpens your email app.

Investment inquiries

Department

Telephone Number

Fax Number

CIBC Investor's Edge

1-800-567-3343Opens your phone app.

 

CIBC Securities

1-800-465-3863Opens your phone app.

 

Other inquiries

Department

Telephone Number

CIBC National Student Centre

1-800-563-2422Opens your phone app.

CIBC Client Account Management

Call one of the following:

Fraud Alerts

1-800-267-5193Opens your phone app. for service in English or 1-800-267-5199Opens your phone app. for service in French


Contact CIBC Online

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