Smart Prepaid Visa Cards
CIBC Credit Card Services
CIBC Aventura and CIBC Gold Visa Rewards Centre
Contact CIBC Client Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.
If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Client Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.
Be sure to include:
- Your name
- Your address/e-mail address where you prefer to be reached
- Your fax number (including area code)
- The nature of your complaint
- Details relevant to the matter and with whom you have already discussed the issue