Help and support

Need to reach us? We’re here to help

Banking support

Get help with day-to-day banking, CIBC Online Banking® and the CIBC Mobile Banking® App.

Call CIBC Telephone Banking:

 1-800-465-2422Opens your phone app.
(Canada and the U.S.)

 1-902-420-2422Opens your phone app.
(Elsewhere)

Credit card support

For help with transactions, credit limit increases and more.

Call CIBC Credit Card Services:

 1-800-465-4653Opens your phone app.
(Canada and the U.S.)

 1-514-861-4653Opens your phone app.
(Elsewhere)

Additional support

Lost your credit card?

If you’ve lost your credit card, lock it on CIBC Online Banking or the CIBC Mobile Banking App to prevent new transactions.

If your card is lost or stolen, call us at: 

 1-800-663-4575Opens your phone app.
(Canada and the U.S.)

 1-514-861-9898Opens your phone app.
(Elsewhere)

Common questions and topics

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