Paper reduction and recycling
One of CIBC's largest environmental impacts and sources of waste is paper. We continue to find ways to reduce and eliminate paper use where possible.
For example, we use double-sided printing as the default as well as secure print technology, which requires users to confirm their print job prior to printing. We also ensure that all of our internal paper materials across our branch network and office buildings are securely collected, shredded and recycled.
In 2017, CIBC continued its focus on improving our internal processes to make them more efficient and to reduce paper consumption. Since 2015, our internal paper use per full-time equivalent employee has decreased by more than 22%.
We also extend our paper waste reduction efforts to our clients by offering paperless banking methods such as pre-authorized bill payment, online transfers, direct deposit programs, eDeposits and telephone and online banking.
Our mobile banking applications offer the convenience of doing everyday banking from anywhere, anytime to our more than 3.1 million mobile banking clients, while also reducing paper waste.
In 2017, CIBC was ranked number 1 in mobile banking among the big five banks in Canada by Forrester Research and earned the highest overall score in mobile banking functionality and usability. CIBC also topped the Forrester Research Canadian Online Banking Functionality Report and earned the top spot for Login and Security and Self-Service-Features.
In addition to paper, CIBC encourages recycling of aluminum cans, glass, plastics, organics, cardboard, toner cartridges and batteries where available in our office buildings and select branches. In 2016, CIBC implemented a toner cartridge recycling program in all of our branches. Through this program we are able to return all used toner cartridges for remanufacturing or recycling.
Refurbished office furniture
Maximizing the reuse of office equipment and furniture is an important element of reducing our waste.
For many years, CIBC has partnered with our furniture supplier to refurbish and re-deploy surplus furniture across the organization. Items that cannot be repaired are broken down into individual material components and recycled. Overall, the program ensures quick replacement of furniture when needed and reduces costs and waste. In 2017 alone, CIBC diverted more than 19,000 pieces or 882 tonnes of furniture from landfill.
In Canada, the United States, the United Kingdom, and the Asia-Pacific region 100% of CIBC's used electronics are donated, reused, recycled or upcycled.
Where feasible, CIBC redeploys used electronics within the organization. Equipment sent for recycling is broken down into its individual material components, such as metal, aluminum, copper, plastic and glass and recycled or upcycled into new, innovative products. In 2017, we recycled, combined, over 200,000 kilograms of copper, metal, and plastic material removed from electronic waste.
Renewed Computer Technology
CIBC has been the largest corporate supporter of the Renewed Computer Technology (RCT) program since our partnership began in 1993.
A portion of CIBC's used electronics is donated to RCT, a not-for-profit, charitable organization in Canada that is helping to meet the need for computers in schools, public libraries and not-for-profit learning organizations. In Ontario, RCT is licensed by Industry Canada to operate the Computers for Schools program, which collects, repairs and refurbishes donated used computers from government and the private sector.
In 2017, CIBC donated more than 3,600 computer components to the program, which diverted over 26,000 kilograms of electronic waste from landfills. Also in 2017, RCT recognized CIBC’s contributions with their most prestigious Gold Technology Accelerator Award.
CIBC's Green IT focus continues to enhance our IT infrastructure to provide environmental benefits across CIBC. In accordance with our Environmentally Responsible Procurement Standard, we manage our computers, monitors and printers to use less energy and to produce less waste.
Our IT team continues to deploy 'virtual' servers that share computer resources, such as memory and disk space with other servers, which ultimately helps reduce CIBC's energy consumption. At the end of 2017, there were approximately 5,500 virtual servers installed globally.
CIBC actively promotes the use of energy-efficient, shared network, multi-functional devices, including all-in-one printers, copiers and scanner devices. We encourage our employees and departments to reuse devices rather than replace them with new ones. Since initiating this program CIBC has reused over 2,100 devices.
In 2016, CIBC changed its default font on workstations to a more eco-friendly font that uses an estimated 15% less toner when printed. The new font has fewer pixels, which leads to lower ink coverage. It also fits more characters per page, which can reduce paper use.
In 2016 and 2017, CIBC implemented a program to analyze and optimize our existing fleet of printers in office locations. The program, which focused on reducing printers while maintaining daily operations, successfully eliminated approximately 500 printers. As a result, we has significantly lowered paper and toner consumption in these locations.
When travel is required, CIBC employees are asked to combine trips and meetings to make each business trip as efficient as possible. Our travel policy also encourages employees to walk, bike, carpool and use public transportation or hotel shuttles whenever possible. To improve fuel economy and reduce emissions, CIBC employees are required to rent economy size or compact vehicles.
We encourage our employees to consider alternatives to business travel, such as conference calls and online meetings.
Furthermore, CIBC has standardized the installation of bike racks for all new branch locations. In our rented premises, CIBC works with our landlords to help ensure the provision of bike racks for our clients and employees.