Whistleblower Hotline

If you have concerns about irregular business activities or behaviour that could put CIBC’s integrity or reputation at risk, you can report the matter to CIBC by using the confidential and anonymous Whistleblower Hotline.

Read our Whistleblower Policy (PDF, 210 KB) Opens in a new window.

What to report

Examples of what to report include:

• Concerns related to accounting, internal accounting controls or auditing matters
• Any act of dishonesty by employees or other agents of CIBC with the intent to deceive or steal from CIBC, its employees, clients or shareholders (for example, theft of assets, misstatement of financial reports, bribery, kickbacks and theft of information)
• Any other activity that may be an indication of fraud (for example, abnormal patterns of employee behaviour, intentionally disregarding controls and suspicious lending patterns)
• Unauthorized disclosure of confidential information about CIBC, its clients or suppliers
• Actual or potential retaliation as a result of reporting a concern, or for assisting in an investigation

What not to report

You should not use the Whistleblower Hotline to report matters relating to customer service. To report such matters, refer to CIBC's Contact Us page.
 

How to report

The Whistleblower Hotline is a confidential service operated by an independent company, outside of CIBC, which will alert the bank to your concern. You’ll be asked some questions so that your concern is clearly understood. You can choose to remain anonymous.

To submit a report online, go to www.clearviewconnects.com Opens in a new window.. Then click “Submit a Report” and search for CIBC.

To submit a report by phone, dial:
 

Alternatively, you may contact the Chief Executive Officer, any member of the Executive Committee, or any member of the board by writing to the Corporate Secretary (81 Bay Street, CIBC Square, 20^th Floor, Toronto, Ontario M5J 0E7), marking the envelope "Private and Confidential – Complaint", and noting the addressee(s).
 

Protection from retaliation

CIBC employees and members of the public are protected against any form of retaliation for reporting an actual or possible misconduct in good faith, or as a result of providing information or participating in an investigation.