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myBenefits

Visit myBenefits for all of your pension and benefits needs.

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CIBC News Releases

View all CIBC News Releases. 

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CIBC Retirees Facebook

Join the CIBC Retirees Facebook group to stay in touch with CIBC and other retirees.

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Sun Life

View your medical and dental claims.

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WorkPerks

View discounts available to you on products and services.

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Benevity

Manage and track all of your charitable donations. 

Ambassador Program

Refer your friends and family for Advice and solutions, Careers, and Issue Resolution.

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Your communications

CIBC Retiree news releases

View all CIBC news releasesOpens a new window in your browser

CIBC Retirees Facebook 

Visit the CIBC Retirees groupOpens a new window in your browser on Facebook for current and future retiree information, updates and to connect with CIBC friends, including past alumni and employees that are soon to be retirees. On the site you can find information on:

  • Social groups and events 
  • Employee banking offers 
  • Retirements and in memoriams 
  • Health and wellness articles 
  • Retiree volunteer and donation program 
  • Friends and colleagues 

You can join the group even if you don’t want to complete a full profile on Facebook. All requests to join are reviewed so that membership is granted to current and future CIBC retirees including past alumni. For more information, visit You can access the CIBC Retirees groupOpens a new window in your browser.

Retiree Newsletters

Retiree Advisory Committee

The Retiree Advisory Committee (RAC) is comprised of 12 CIBC retirees who are geographically dispersed across Canada and are a connection between you and CIBC. The RAC’s mandate is to represent the views of CIBC retirees on issues that affect them and provide input on retiree communications and policies. Committee members also act as ambassadors and local champions for announced changes.

The group operates on a structured basis, with a revolving chairperson and a dedicated liaison from CIBC. Members are committed to a 4-year term, while the Chair and Vice-Chair commit to a 5-year term.

Contact details for committee members are available through the Facebook group. To access this information:

  1. Visit the CIBC Retirees groupOpens a new window in your browser.
  2. Join the group. 
  3. Select “Files,” and then select “RAC.pdf” to find the committee member closest to you.
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Your health and wellness

Sun Life

For information on your group medical and dental benefits, visit Sun LifeOpens a new window in your browser

Allianz Global Assistance - Travel Medical Insurance

A travel emergency is an unexpected or unforeseeable sickness or injury, occurring outside your province or territory of residence, which requires immediate medical attention, treatment or care. There are two types of coverage available:

Basic plan

You and your eligible family members are provided with a basic level of travel medical insurance to cover travel emergencies for each covered person. This insurance coverage, provided to you by CIBC, includes:

  • An unlimited number of trips within Canada for a trip length up to the maximum number of days allowed by your provincial or territorial health insurance plan
  • The first eight days of any trip outside Canada starting on your date of departure from Canada
  • Coverage for pre-existing conditions

Optional plan 

If you or your eligible family members will be travelling outside Canada for longer than eight days, you may need to purchase optional insurance coverage:

  • To be effective on day nine from your date of departure from Canada up to and including your scheduled return date 
  • Such as trip cancellation and interruption to help protect against non-refundable or non-transferable trip fees

Eligible CIBC retirees receive preferred rates which vary based on the duration of your trip, your age and your health. More details are available on myBenefits Opens in a new window.. This can be found in your benefits booklet.

For more information, visit the Allianz Global Assistance travel website Opens in a new window.. To purchase travel medical or trip cancellation and interruption insurance for trips outside of Canada, call 1-800-513-5934 Opens your phone app. or visit the Allianz Global Assistance travel website Opens in a new window..

myBenefits

You can get information about your benefits and pension through the myBenefits website Opens in a new window

For help with your benefits, these tools are available on the myBenefits home page, Contact Us link: 

  • Live web chat during Human Resources Contact Centre (HRCC) hours
  • Your help requests, a 24-hour online request management system

To register, go to myBenefits Opens in a new window. Follow these steps: 

  1. Select New User.
  2. Enter your HR ID and your date of birth, then select Continue.
  3. Enter your postal or zip code, then select Continue.
  4. Follow the instructions to create a user ID, password and PIN, then select Continue.
  5. Select your five security questions and answers, then select Continue.
  6. Select whether you would like to be remembered on this device, then select Continue.
  7.  When the Completed Successfully message appears, select Continue to go to the home page.
  8. Be sure to select Your Profile and update your profile, including your personal email address.

 

Important: Make sure your home and email addresses are up to date.

From the myBenefits home page, select Your Profile.

  1. From the dropdown menu, select Personal Information.
  2. For the information you want to update, select Change.
  3. Add or update your information and mark it as Preferred. 
  4. Select Save.

For home address changes, make sure you also inform your local banking centre.

Reminder: Review your beneficiaries for your life insurance and pension benefits. Ensure the information is accurate and make changes if required. For pension benefits, beneficiary changes are allowed only if you elected a pension option with a guaranteed period.

Note that if you elected a Joint and Survivor form of pension where the pension continues to your spouse after your death, you cannot change your spouse after commencing your pension. Only your spouse at your date of retirement is entitled to the survivor pension after your death.

Employee and Family Assistance Program (EFAP)

Take advantage of a wide variety of confidential services to support you and your family. When you want to find better solutions to your life challenges, the EFAP can help. EFAP is a confidential, free service for you and your immediate family that provides support for personal and relationship issues, health coaching and nutrition consulting, legal advice and elder care information. 

All EFAP services are provided by LifeWorks through a network of more than 1,000 professional counsellors located across Canada. All direct services are paid for by CIBC. If long-term support or specialized care is required, LifeWorks will refer you to an affordable community resource. You will then be responsible for any fees your benefits plan or provincial health plan does not cover.

EFAP is available 24 hours a day, 7 days a week:

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Your community

Retiree Volunteer Program

CIBC’s Retiree Volunteer Program allows retirees to volunteer in their community and earn reward dollars from CIBC in return ($12.50 per hour volunteering). Retirees can then donate these reward dollars to a charity of their choice, up to a maximum of $500 per calendar year. Reward dollars can be split between multiple charities if the retiree chooses.

Eligibility for The Retiree Volunteer Program is open to former CIBC employees who started to receive retirement income benefits from the CIBC Pension Plan immediately upon retirement, on a non-deferred basis. Retirees are required to record their volunteer time online using CIBC’s giving and volunteering platform by Benevity, a secure online tool that is available year-round. All retiree volunteer program applications must be done online using this system. 

If you wish to use the platform by Benevity, follow these steps to get started: 

  1. Visit BenevityOpens a new window in your browser..
  2. Select “Sign in with a login and password.”
    1. Your username is your HR ID which you can find on your Sun Life drug card. If you need assistance locating your HR ID or if you do not have a Sun Life drug card, call the Human Resources Contact Center at 1-800-668-0918Opens in your phone app..
    2. To get your unique password for the first time, email us at Mailbox.CommunityInvestment@CIBC.comOpens your email app.

If you have forgotten your password, please email support@benevity.comOpens your email app.

When you log on to the site, you will be prompted to provide information about yourself to complete your profile. For more information about the collection, use and disclosure of your personal information in connection with Benevity, review the CIBC Retiree Privacy Statement on myBenefits:

  1. Log on to myBenefitsOpens a new window in your browser..
  2. Select “Plan Information and Forms” under Other Resources.
  3. Select “Benefit Plan Information for Retirees.”
  4. Select “Privacy Statement.”

Ambassador Program

The Ambassador Program is a one-stop digital gateway for CIBC employees and retirees to easily and confidently refer friends and family to CIBC. You can help those close to you achieve their ambitions with:

a. Exclusive advice, solutions and product offers (PDF, 140 KB) Opens in a new window.
b. A new career at CIBC
c. Help resolving a banking issue through Make it Right (Canada)

To make a referral, follow these simple steps:

  1. Ensure you have a personal relationship with your referral and that they have given you permission to share their contact information with CIBC.
  2. On your desktop or mobile device, visit the CIBC Ambassador Program page.
  3. Fill out the “Advice and solutions,” “Make it Right” or “Career referrals” form and include some details about what your friend or family member is looking for.
  4. When adding your name, choose the “I’m a retired CIBC employee” option.

We will send you an email acknowledging that we have received your referral. Your friend or family member will be contacted within 2 business days.

CIBC Social Groups

CIBC retirees have formed groups across Canada to stay in touch and organize social events. Here’s where to find a list of social committees in your area.

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Your offers

CIBC Employee Banking Offer

Retirees who started to receive their retirement income benefits from the CIBC Pension Plan immediately upon retirement are eligible for the Employee Banking Offer (EBO). The EBO provides our retirees with access to discounts and special rates on banking solutions for their cash management, borrowing and investment needs. If you would like to find out more about the offers that are available to retirees, or to apply for a product or service, call the Employee Banking Center at 1-877-610-2422 Opens your phone app. or visit your nearest CIBC Banking CentreOpens a new window in your browser

Note: When you purchase a banking product or service, be sure to tell the representative you are a CIBC retiree.

WorkPerks discount program

From computers and clothing to sports events and travel, WorkPerks has discounts online and in store to help you save. You can view the perks in the comfort of your home or on the go with the Venngo app.

WorkPerks at CIBC is an exclusive online discount program for you and your immediate family members. With 10 saving categories like auto, electronics, fashion and travel, there is something for everyone.

You can access WorkPerks at anytime from wherever you are. Each perk includes instructions on how to use it. For some perks, proof of CIBC affiliation is required. Simply show your Sun Life drug card, with your name and CIBC logo, or a copy of your most recent T4 statement from your CIBC pension. You can access your Sun Life drug card through:

 

If you need assistance locating your HR ID or if you do not have a Sun Life drug card, call the Human Resources Contact Centre at 1-800-668-0918 Opens your phone app..

Enrolling is easy. All you need is your HR ID and a personal email address to start saving. To join the program, visit the WorkPerks at CIBC page Opens in a new window.. Click “Sign up” and follow the instructions . If you already have an account, select “Sign in” using your username and password.

If you have difficulty registering, accessing or redeeming a perk, or need a password reset, email . You can also call Venngo at 1-866-383-6646 Opens your phone app..

Customer Support hours are Monday through Friday, 9 am to 5 pm EST, excluding Ontario statutory holidays.

Inquiries received outside of office hours will be addressed on the next business day. You can also access the new Venngo Help Centre Opens in a new window..

Exclusive home and auto insurance for CIBC retirees

The Personal is proud to offer home and auto insurance to CIBC retirees. By providing access to valuable benefits, exclusive group rates and added discounts, we help you save money on the coverage you need.

  • Have access to exclusive rates not available to the general public
  • Get customized coverage for your individual needs
  • Enjoy preferred service, including claims support available anytime

For more information visit the Personal Insurance Company homepage Opens in a new window.. Or you can call at 1-888-476-8737 Opens your phone app.

Contact Information

CIBC Human Resources Contact Centre

For help with pensions and benefits, reporting address changes, requesting tax changes or reporting death, call 1-800-668-0918Opens in your phone app.

Employee Banking Offer

Call the Employee Banking Contact Centre at 1-877-610-2422Opens in your phone app..

To talk to a CIBC Banking Centre representative, book an appointmentOpens a new window in your browser

Sun Life

For group medical and dental claims, visit Sun LifeOpens a new window in your browser or call 1-877-790-0294Opens in your phone app..

Allianz Global Assistance

For plan information, visit the Allianz Global Assistance travel website Opens in a new window.

To request a quote or to purchase travel medical or trip cancellation and interruption insurance, call 1-800-513-5934 Opens your phone app. or visit the Allianz Global Assistance travel website Opens in a new window..

Submit emergency travel medical claims through Allianz Global Assistance’s electronic claims portal Opens in a new window..

To report a travel emergency or to file a claim in North America, call 1-800-513-5934 Opens your phone app.. If you are outside North America, call 1-416-340-0405 Opens your phone app.. Collect calls are accepted.

Travel insurance is underwritten by CUMIS General Insurance Company, a member of The Co-operators group of companies and administered by Allianz Global Assistance. Allianz Global Assistance is a registered business name of AZGA Service Canada Inc. and AZGA Insurance Agency Canada Ltd.

Employee and Family Assistance Program (EFAP)

Receive confidential, professional advice and services for health, financial, legal and many other personal matters affecting you and your dependents.

For more information, visit workhealthlifeOpens a new window in your browser For quotes, call 1-888-476-8737Opens in your phone app. and for claims, call 1-888-785-5502Opens in your phone app. .

The Personal Insurance Company

For information on group insurance for home and auto, visit The Personal Insurance CompanyOpens a new window in your browser For quotes, call 1-888-476-8737Opens in your phone app. and for claims, call 1-888-785-5502Opens in your phone app..

The Personal Pet Insurance Program

For information on group insurance for your pet, visit The Personal Pet Insurance ProgramOpens a new window in your browser or call 1-888-343-9385Opens in your phone app. .

Ambassador Program

For any Ambassador Program related questions, email .