Small businesses are the backbone of our local communities and our Canadian economy. As the COVID-19 situation continues to evolve, we want you to know that we have plans in place to be here for you and your small business when you need us most and to help you manage through any business disruption or loss of business during these unprecedented times.
We’re ready to serve your small business banking needs in a range of convenient ways and through financial assistance measures, including, but not limited to:
Payment deferral based on your individual small business circumstances
The establishment of an expanded and dedicated call centre team staffed by small business lending experts who are ready to assist small businesses with payment deferral and other measures
Increased advice and support of small business clients’ immediate cash management or new lending needs
We’ve taken steps to serve you safely and responsibly
In addition to these relief measures, we want to stress the health and safety of our clients and team members is of utmost importance to us. So, we have put new proactive, precautionary measures in place with a view to help keep everyone safer and help flatten the spread curve of COVID-19, including closing select banking centres in some locations and reducing hours of operation at all of our remaining centres. A complete list of locations and operating hours can be found here Opens a new window in your browser. and will be updated with the latest information.
Our ATMs remain available 24/7 to access your funds and conduct transactions at any time.
You can find more information related to banking with CIBC during this challenging time on our COVID-19 site.
We’ll keep you informed
Thank you for your continued trust and ongoing relationship with us. As the situation evolves, we’ll keep you informed about how we are responding safely and responsibly to meet your needs. Please don’t hesitate to call your small business advisor or our new, specialized contact centre team of small business banking experts at 1-800-609-0086Opens your phone app.. We apologize in advance for any longer than usual wait times as a result of increased call volumes and we sincerely appreciate your patience as we do our best to help you and all of our clients.
We are here to help.
Laura Dottori-Attanasio Group Head, Personal and Business Banking
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.