Keep your information secure when browsing

Malicious software (malware) is an application that gathers information about users without their knowledge. Malware can be downloaded onto your computer or device when you visit websites or download other software. Hidden on your device, the downloaded malware can collect personal information stored on your computer and use it to commit fraud.

How malware works 

If you have malware on your computer, you may experience the following:

A typical malware scam


What's the difference between malware and adware?

Malware and adware both intrude on individuals’ privacy by installing themselves on users' computers without their knowledge, usually via downloads or viruses. However, there are a few key differences between the two.


Malware may not be visible but will run in the background recording keystrokes and relaying this information to another device. Malware may sometimes be visible in the form of pop-ups or other changes in the way applications function.


Adware displays advertising messages or banners to the user while secretly gathering information about their use of websites and relaying it back to the program's originator, usually for advertising purposes.

Save your card number

The saved card feature on the CIBC Online Banking sign on page allows you to save your card numbers using an encrypted cookie stored only on your own personal computer. Once it’s saved on your device, this information is automatically generated each time you sign in to CIBC Online Banking.

Malware that monitors keystrokes can’t identify your card number using this feature because you won’t be required to type in the number each time you sign on.

Learn more about account safety

Learn how we limit the collection, use and disclosure of personal information.

Find out what browser type you'll need to safely use CIBC Online Banking.

Discover more tips to safeguard your account and keep your banking information secure.

Think you've been a victim of fraud? Let us know.