Help us protect your information

  • Select strong account passwords, and if your account uses security questions, choose answers that are hard to guess
  • Set a password on any device you use for banking, like your phone, computer or tablet
  • Review your statements often and let us know right away if there’s a mistake
  • Help us with any investigation into improper access to your accounts
  • Don’t keep copies of your password stored on any device you use for CIBC Online Banking® or CIBC Mobile Banking
  • Don’t share your passwords, one-time verification codes or account security questions with anyone
  • Don’t use Online Banking on any computer or device that isn’t running up-to-date anti-virus or anti-spyware software and a firewall

For more information, read the CIBC Digital Banking Guarantee and our Electronic Access Agreement, along with the other agreements for your accounts, products and services. The guarantee is governed by the terms of these agreements.

Learn more about account safety

Find out more about our guarantee, how you’re protected and what your responsibilities are.

Discover more tips to safeguard your account and keep your banking information secure.

Learn how we limit the collection, use and disclosure of personal information.

Think you've been a victim of fraud? Let us know.