In the unlikely event that someone gains unauthorized access to your accounts through CIBC Mobile Banking, we will reimburse you 100% of the money lost from your accounts provided you have met your responsibilities to us*.
Help us protect your information
To benefit from the security of the CIBC Digital Banking Guarantee, you need to do your part to help us protect your information and finances. This means meeting your responsibilities under your agreements with us, including:
Carefully selecting your password and Personal Verification Questions, and never disclosing them to anyone
Not keeping copies of your password or Personal Verification Questions stored anywhere on any internet-enabled device you use to access CIBC Mobile Banking
Reviewing your statements and reporting errors within the time periods set out in your account agreement
Assisting us in any investigation into improper access to your accounts
Setting a passcode on your mobile device for increased security to prevent unauthorized access to your one-time verification code when it is sent to you when you perform a sensitive transaction
For full information, read the CIBC Digital Banking Guarantee and our Electronic Access Agreement, and the other agreements for your products and services. The guarantee is governed by the terms of these agreements.
*CIBC Digital Banking Guarantee only applies to CIBC Mobile Banking and Brokerage users. The guarantee does not include any other CIBC Mobile services.