Telephone Services

You can access a full range of banking services using CIBC Telephone Banking. There is an automated service available 24 hours a day, 7 days a week and customer service agents available to assist you during business hours. Call us at 1-800-465-2422 for more information or to access available banking services.

Relay Calls

A Relay, IP Relay or Video Relay call is a call you make to a third party who will assist you with your CIBC Telephone Banking transactions or information requests. All information is kept confidential with the operator.

CIBC accepts calls from any relay provider including Canada Video Relay Service Opens in a new window..

TTY (Teletype Devices)

Our dedicated phone line provides deaf, deafened and hard of hearing customers with a secure method of contacting us. TTY is available for account maintenance requests and transactions.

TTY users can access banking functions and any general information about CIBC by calling 1-800-465-7401.

For questions about your CIBC credit card, the TTY number is 1-877-331-3338.

CIBC Telephone Banking

  • Full service banking options available by phone. Select a number for the available service:
  • English 1-800-465-2422
  • French 1-888-337-2422
  • TTY 1-800-465-7401
  • Learn more about CIBC Telephone Banking.
  • View demo

Quick Reference Guide

Download our Quick Reference Guide (PDF, 40 KB) to assist you with common CIBC Telephone Banking transactions