Two-step verification—Another way we’re protecting your information
You must set up your Security Contact Information to receive verification codes by November 6. Please make sure you have updated your information by November 6 to avoid any disruptions or delays accessing your accounts online.
A new standard in online security
Two-step verification is an extra layer of security that lets us confirm your identity and make sure you’re the only one using your account. We’re replacing Personal Verification Questions with one-time verification codes. This means you may be asked to enter a unique code when you complete certain online activities instead of answering security questions.
Setup is easy
To get started, you’ll need to set up your Security Contact Information.
Add your contact information
You can add up to three phone numbers, including some international numbers. Verification codes can be sent by text or voice call.
Make sure you add all of your phone numbers so you can choose the most convenient number to receive the code when you need it.
You can also choose to receive your code by email to an email address from a corporation or educational institution. We cannot send verification codes to an email address from a personal or free email provider.
Enter your verification code
You’ll receive the verification code almost instantly. Simply enter it on screen to finish your setup.
For extra security, you can choose to receive a verification code every time you sign on.
How does it work?
We’ll ask you for a verification code when you complete certain transactions where we need to verify your identity:
Reset your password
Sign on from a different location
Change your Security Contact Information
Whenever you receive a prompt for a verification code, follow these steps:
Choose your preferred contact method
Enter the verification code within 10 minutes of receiving it
Remember, each code is unique and can only be used once.
Please note: Multilanguage sites do not provide full access to all content on CIBC.com. The full CIBC website is available in English and French.