Online Fraud Reporting and Alerts

Report Online Fraud

To report suspected fraud, or if you think you have been a victim of fraud (e-mail fraud, text message fraud, identity fraud, phishing, spyware):

Send an E-mail to: fraud@cibc.com

  • Describe the fraudulent incident
  • Attach or include any fraudulent e-mails you received or anti-virus/anti-spyware scan logs

Interac e-Transfer® Fraud Alert 

There are Interac e-Transfer® branded phishing emails currently in circulation targeting clients of all financial institutions. These emails generally offer refunds from tax authorities or large companies to try and make you select a link and provide personal information. Do not select any buttons or links directly from the email. We encourage you to be cautious of unexpected payment offers. If in doubt, contact the company or tax authority who sent the funds to confirm that the payment is legitimate or email fraud@cibc.com.

The following is an example a recent Interac e-Transfer® branded phishing email:

From: notify@payments.interac.ca
Sent: Monday, July 10, 2017 6:39 PM
To: [Client]
Subject: INTERAC e-Transfer: [large company or tax authority] sent you money.


Hi [Client Email]

You have received $456.00 (CAD) from [large company or tax authority]

Deposit your money

Expires: July 28, 2017

An example of a Interac e-Transfer® branding phishing email.

Online Fraud Alerts

There are "phishing" e-mails currently in circulation targeting many financial services clients, including CIBC online services clients. CIBC wants to assure our customers that authorities are notified regarding messages targeted at our customers.

As some phishing sites have been known to distribute malicious software, we strongly recommend that you do not select the links provided in a phishing e-mail, as visiting these sites could place your computer at risk. We also recommend that you regularly check your deposit accounts and credit card statements to ensure that all transactions are legitimate.

These are recent fraud alerts we have received. Select the message subject to review the related message.

Review the Fraud Alert Archive


Contact us

If you suspect that you have been a victim of fraud, contact:

CIBC Online Banking

  • 1-800-465-2422 (Canada and U.S.)
  • 1-902-420-2422 (Outside Canada and U.S.)

CIBC Investor's Edge

  • 1-800-567-3343

CIBC Wood Gundy Online

  • 1-800-563-3193

CIBC Imperial Investor Service

  • 1-800-661-7494