Online, text and email fraud
Report online fraud
If you think you may have been a victim of fraud (email fraud, text message fraud, identity fraud, phishing, spyware), send an email to firstname.lastname@example.orgOpens your email app.. Make sure your email includes:
- A description of the fraudulent incident
- Attachments of any fraudulent messages you received and anti-virus or anti-spyware scan logs
What is online, email and text fraud?
Banking fraud comes in many different forms. Some of the most common ways fraudsters try to get access to your banking information is through suspicious emails, texts or online activity. This page outlines the major types of online, email and text fraud and how you can protect yourself from it.
Phishing is a type of fraud in which fraudsters try to gain access to your banking information through fake emails and texts. These emails or texts claim to be from CIBC and will often ask you to share your PIN, SIN or any other personal information that they could use to steal your identity or enter your bank account. If there are any links in the emails or texts you receive, double-check the link to make sure you’re being directed to a legitimate CIBC-owned website. Phishing attacks are common, and learning the red flags are important to protect your financial information.
There are often signs that a text or email isn’t legitimately from CIBC. Refer to the information below for what you can expect in a message from us, and what we will never send you: