Smart Advice

Meeting your needs in challenging times

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Working together to stay healthy

Our healthcare heroes are there for us and we want to be there for them. That’s why CIBC is proud to partner with Goodfood to provide 100,000 meals to healthcare professionals, and help fuel the important work they are doing to keep us all healthy and safe.

These days it’s important to be there for each other. We’re here for you to help keep your financial goals and ambitions on track. For more information and resources, check out CIBC Smart Advice.

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Help keep everyone safe by banking digitally

Consider doing your banking with us digitally as we all continue to do our part. Following public health guidelines and mass vaccination are key to turning the corner on the pandemic and will help protect all the workers who provide vital services to Canadians. To learn more, visit the Government of Canada’s Vaccines for COVID-19 site Opens in a new window..

Financial assistance


Canada Emergency Response Benefit (CERB)

The Government of Canada launched the CERB to provide financial support to employed and self-employed Canadians who are directly affected by COVID-19.

This program is now closed. Find details on transitioning to new benefits programs on the Government of Canada website Opens in a new window..

Canada Recovery Benefits

The Government of Canada has announced 3 recovery programs to support Canadians impacted by COVID-19: Canada Recovery Benefit (CRB), Canada Recovery Sickness Benefit (CRSB) and Canada Recovery Caregiving Benefit (CRCB). 

  • The CRB program provides support for workers who are self-employed or aren’t eligible for Employment Insurance (EI) and still require income support
  • The CRSB program is for workers who can’t work because they are sick or must self-isolate for reasons related to COVID-19
  • The CRCB program is for eligible workers who can’t work because they must provide care to children or family members due to the closure of schools, day cares or care facilities

For more program details, visit Canada’s COVID-19 Economic Response PlanOpens a new window..

Direct deposit

CIBC is working with the Canada Revenue Agency (CRA) to help clients receive benefit payments faster and securely through direct deposit.

If you aren’t registered for direct deposit through the CRA, you can now sign up through online or mobile banking: 

Complete the online form to register for CRA direct deposit.

Apply for Government of Canada benefits, through the Government of CanadaOpens a new window in your browser..

Repayment of Government Benefits

Repayment of benefits may be required if your employment status has changed during the benefit period or if you don’t meet the eligibility requirements. You can find details on eligibility and repayment instructions for each program on the Government of Canada websiteOpens in a new window..

For repayment instructions using CIBC Online or Mobile Banking, go to COVID-19 financial relief FAQ.

Ways to bank

Go digital

Contactless payments

Tap more. Touch less. You can now tap your CIBC credit cards for purchases up to $250. You can also tap credit cards stored on your phone. Available at participating retailers. 

Telephone banking

Find a banking centre or ATMOpens a new window in your browser.

 Some banking centres are closed but ATMs are still available.

 Advice and FAQ

Learn about how CIBC can help you if you're facing financial hardship.

COVID-19 Financial Relief FAQ


 COVID Alert logo.

Let’s take care of ourselves and protect our communities


Get instant automated answers to common banking questions.

Protect yourself against COVID-19 scams

There's been a rise in scams that play on fears related to the pandemic. Be cautious of emails, calls and texts that ask you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, such as card number, expiry date, PINs or passwords, with anyone.

Learn moreabout the different kinds of fraud and how to protect yourself.

Powers of attorney (POA)

To help contain the spread of COVID-19, we’re letting clients set up powers of attorney (POA) remotely.

To start the set-up process, phone your personal Financial Advisor. If you don’t have a Financial Advisor, leave a message for the Banking Centre Leader at your nearest branch. Note: Some banking centres are closed or have reduced hours. To find the most up-to-date hours, use our branch locatorOpens a new window in your browser..

Tax savings tips 

Discover ways that can help you make the most of your tax savings. Jamie Golombek, Managing Director of Tax and Estate Planning, shares expert advice.

CIBC Smart Advice

We’re here to help you during these uncertain times. We’re here to help you keep on track to your financial goals. Learn how to take care of your finances with our tools and resources.

CIBC travel insurance

Looking for information on how COVID-19 may affect your travel plans? Review the most common questions about travelling.

Creditor insurance

If you have CIBC creditor insurance, you may be eligible to submit a job loss, disability, critical illness or life insurance claim. Learn more about submitting a claim

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