It’s a challenging time — and we’re here to help you

These are certainly unprecedented times, both in terms of market volatility and with all that is changing rapidly as a result of COVID-19. There’s no shortage of questions surrounding COVID-19 and how it has the potential to touch all aspects of our lives and businesses.

We want to remind you of the convenient ways you can connect with us remotely, so that you continue to have easy access to your business finances and effectively manage your cash flow as we navigate these difficult times together.

We’re taking steps to serve you safely and responsibly 

Your health and safety and that of our team members is important to us. We have put new precautionary measures in place with a view to help keep everyone a little safer and help flatten the curve of COVID-19. To lighten foot traffic and minimize exposure to your teams and ours, we have closed select CIBC Banking Centres and are adjusting hours and services. Find more information about banking centres near youOpens a new window in your browser..

Connect with us in a way that suits you best

We are still open for business and in addition to banking centres, you still have the following options to manage your banking:

  • Contact your relationship manager directly to discuss any concerns.
  • Bank online, using Cash Management OnlineOpens a new window in your browser. and its associated mobile banking platform, 24 hours a day, 7 days a week.
  • Call our Business Contact Centre between 7:00 am and 8:00 pm ET.
  • Where your business is set up to use them, our ATMs remain available 24 hours a day, 7 days a week to access your funds and conduct transactions at any time.

Contact your relationship manager, or any member of their team, to discuss alternative ways to manage your business finances should your normal business operations change.

Supporting our clients

Our team understands the current environment and we recognize COVID-19 is rapidly changing our normal routines. You may have questions, concerns or challenges with your business finances, so whether it’s managing cash flow during a temporary business interruption, staying on track to achieve your business goals or ensuring employees and suppliers get paid, we have plans in place to be here for you when you need us.

We’ll keep you informed

Thank you for your continued trust and ongoing relationship with us. As the situation evolves, we’ll keep you informed about how we are responding safely and responsibly to meet your needs. We sincerely appreciate your patience as we do our best to help all our of clients.

Please don’t hesitate to reach out and connect with your relationship manager if you have any questions.