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Transcript: Choose your credit card PIN
[A credit card and a point-of-sale terminal appear.]
Have you ever had that moment of panic when you realized you have forgotten your credit card PIN?
[The card enters the terminal. An exclamation mark appears on the terminal’s screen. The scene changes.]
[A credit card slides in. A circle containing a question mark grows in at the corner of the card. The credit card fades out.]
Well, you don’t need to worry:
[A table, carrying a donut, coffee mug, and credit card, slides in.]
whether you’ve forgotten your PIN
[The table slides out. A credit card slides in. A circle containing a question mark grows in at the top right corner of the card.]
or need to select one for a new credit card,
[The credit card slides out. A wallet containing a credit card slides in.]
CIBC has you covered.
[The wallet slides out. A phone fades in. A lock icon appears on the phone screen.]
Each cardholder on your credit card account can use CIBC Online or Mobile Banking to select a new PIN or change an existing PIN for their card from anywhere in the world.
[On the phone screen, an image of a credit card appears with a checkmark underneath. The card slides off the phone screen while another slides in. This second card is followed by another card.]
[The phone moves back. A globe fades in behind the phone. On the phone screen, a 4-digit PIN is entered. Three location markers appear on the globe.]
Here’s how it works.
[The scene changes. On the left side of the screen, a phone slides in from the bottom, displaying the CIBC login screen. Behind the phone, a teacup and book rest on a table.]
First, log on to your CIBC Online or Mobile Banking account.
[A card number and password are typed into the login screen.]
Haven’t registered yet? No problem. Just click Register to set up your online banking profile.
[The phone screen zooms to show the “Register” link at the bottom right corner.]
[The phone screen zooms out while the phone slides to the right. On the table in the background, a potted plant slides in from the left side of the screen.]
Once you’re logged in, select the credit card that you want to choose the PIN for.
[The phone screen displays the CIBC accounts page and scrolls down to the credit accounts. The account for a CIBC Visa card is highlighted and selected. The card details are displayed on the phone screen.]
Go to the Manage My Card menu and select Choose PIN from the options.
[Scroll to the bottom of the card details. The “Manage My Card” option is highlighted and selected. The phone screen darkens, and a menu appears as an overlay. The “Choose PIN” option is highlighted and selected.]
Follow the prompts to select a new 4-digit PIN for your credit card. Remember to choose a PIN that is secure and not easy to guess.
[A 4-digit PIN is entered, then re-entered. A checkmark appears next to a message that reads “PINs match.” The “Next” button is selected.]
Once you finish choosing your PIN, you’ll see instructions for completing your PIN selection.
[Instructions are displayed, listing next steps to complete the PIN change.]
[A calendar appears on screen. 14 days on the calendar are highlighted one-by-one. A page reading “14 days” appears in front of the bottom right corner of the calendar. The calendar fades out.]
You’ll have 14 days to add your PIN to your card.
[An ATM slides in and prints a receipt.]
This can be done at an ATM at a CIBC banking centre
[The ATM slides out, and a store slides in.]
or by inserting your card and entering your new PIN during your next in-store purchase.
[The store slides out, and a store counter slides in. Two presents and a point-of-sale terminal sit on top of the counter. All objects fade out.]
[A credit card slides up. A circle containing a checkmark grows in from the top right corner of the card.]
And with that, you’re done! Your new PIN is set, and you can continue using it until you want to change it again.
[The card moves to the side as a point-of-sale terminal slides up. The card is inserted into the POS terminal, checkmark appears on the terminal’s screen, and a receipt is printed. All objects on the screen fade out.]
[A phone fades in, displaying a credit card on its screen. The credit card slides up and a “Visit” button appears underneath it.]
For more information on this and other great features, visit cibc.com/managemycard.
[CIBC logo.]