Travel Medical Insurance Plan

You have 10 calendar days after purchase to cancel your Certificate of Insurance for a full refund, provided you have not departed on your trip and a claim has not been incurred.

CIBC Travel Medical Insurance Plan covers:

Medical and dental

• Provides coverage for eligible hospital and physician's bills, and expenses resulting from an accidental injury, or new sickness or disease.^ⓘ
• Paramedical services including those of a chiropractor, chiropodist, or physiotherapist up to $500 per profession if required as a result of a covered emergency.
• Emergency dental treatment for up to $4,000 coverage as a result of an eligible direct accidental blow to the face.

Transportation

• Covered costs for your return home or to the nearest appropriate medical facility or Canadian hospital by regular flight, medically escorted flight, air ambulance or ground ambulance.
• Return home for dependent children or travelling companion who are insured and travelling with you.
• A round-trip economy airfare by the most direct route, up to a maximum of $5,000, for the transportation of a relative or friend to your bedside if you’re hospitalized, at your destination, as a result of an unforeseen illness or injury.
• Reimbursement up to $500 for returning your accompanying dog or cat to your province or territory of residence if you are returned to Canada under the Emergency Transportation benefit or hospitalized due to a covered sickness or injury.

Convenience and comfort

• Eligible out-of-pocket expenses up to a maximum of $3,500 if you are hospitalized or if your trip is delayed beyond the scheduled return date because of a medical emergency or death.
• Coverage extension for up to 72 hours if your trip is delayed beyond your Certificate of Insurance coverage end date because of a medical emergency or other covered event.
• Trip break allows you to return to your province or territory of residence once for up to 15 consecutive days without terminating your coverage. There is no coverage while in your province or territory of residence.

This is a summary only of the major coverages under this plan.

The following are key limitations and exclusions. For a complete list, refer to the Certificate of Insurance (PDF, 500 KB) Opens a new window..

Travel insurance does not cover every situation, and has exclusions, conditions, and limitations. Review your Certificate of Insurance and Confirmation of Coverage carefully upon receipt and before your trip to understand the limits of your coverage as well as the full range of benefits available to you.

CIBC Travel Medical Insurance Plan does not cover:

Pre-Existing Conditions Exclusion^ⓘ

Your Pre-existing Conditions Exclusion will be indicated on your Confirmation of Coverage. If you complete a medical questionnaire, your answers to the questions will determine the specific Pre-existing Conditions Exclusion that applies to you.

If you’re age 59 or under:

CIBC Travel Insurance will not pay for losses or expenses incurred for, or as the result of:

• your medical condition or related condition that was not stable 90 days before your effective date; or
• any heart condition if you have used nitroglycerine in any form for a heart condition 90 days before your effective date; or
• any lung/respiratory condition if you have an active prescription for or used home oxygen or prednisone for a lung/respiratory condition 90 days before your effective date; or
• an unrepaired aneurysm (4 cm or greater, measured in either length or diameter), that was diagnosed before the effective date; or
• any cancer (other than basal or squamous cell skin cancer or breast cancer treated only with hormone therapy) for which you received treatment 90 days before your effective date.

If you’re age 60 or over:

CIBC Travel Insurance will not cover for losses or expenses incurred for, or as the result of:

• your medical condition or related condition that was not stable during the number of days indicated on your Confirmation of Coverage (either 90 or 180 days) before the effective date; or
• your medical condition or related condition for which you received any treatment before the effective date.

Additional Exclusions:

• Any medical consultation that is non-emergency or elective.
• Any sickness or injury that occurs in an area for which Global Affairs Canada issued a written warning prior to the effective date to avoid all travel, or to avoid non-essential travel, and the sickness or injury is caused by the reason(s) for the warning being issued.
• Travelling against the advice of a physician or a condition that was diagnosed as terminal prior to your effective date of coverage.

This is a summary of coverage only. There are other limitations and exclusions. For details regarding all limitations and exclusions, refer to the sample Certificate of Insurance (CIBC Travel Medical Insurance Plan) (PDF, 500 KB) Opens a new window.. In particular, refer to the sections entitled "Specific Conditions/Limits On Coverage” and the sections entitled "Specific Exclusions."

For domestic travel within Canada, provincial healthcare may only cover a minimal portion of medical expenses incurred outside of your home province.

The Government of Canada suggests that if you plan to travel outside Canada — even for a day in the United States — you should obtain trip interruption and travel health insurance before you leave.

Explore more travel advice from the Government of Canada Opens a new window..

You may still be eligible for coverage if you have pre-existing conditions if the pre-existing conditions have been stable for a designated period of time before your coverage begins. This period varies based on the insured's age and health.

"Stable"^ⓘ is defined in the Certificate of Insurance (PDF, 500 KB) Opens a new window.. It generally means no changes in medication, treatment, or symptoms.

It's vital to accurately disclose your health status when purchasing insurance, as misrepresentation of your medical history, whether intentional or not, may void your coverage if a claim is filed.

Coverage information regarding pre-existing conditions is detailed in the Certificate of Insurance's Specific Exclusions section. For full details on coverage and exclusions related to pre-existing conditions, refer to the Specific Exclusions section of your Certificate of Insurance.

In the event of a medical emergency during your travels, it's crucial to contact Allianz Global Assistance before obtaining treatment. Our compassionate and skilled in-house medical team is available 24/7 to assist you.

For life-threatening situations, proceed to a hospital immediately and have someone contact Allianz Global Assistance on your behalf within 24 hours of admission and prior to any surgeries.

Reach Allianz Global Assistance by calling:

• Toll-free within North America: 1-800-281-9109 Opens your phone app.
• From outside North America: 1-416-340-7124 Opens your phone app. (collect calls accepted)

Ensure you understand how to make collect calls to Canada from your destination before departing. Have your certificate number ready when contacting Allianz, which can be found on your Confirmation of Coverage provided at purchase.

After your case is initiated by our Emergency Assistance team, you can opt to complete your claim online via our Claims Portal for faster processing.

Yes, you can extend your travel insurance coverage, but the process depends on when you make the request:

• Before departure: You can arrange for a coverage extension before leaving your province or territory of residence by calling 1-800-281-9109 Opens your phone app..
• After departure: You may apply for a new coverage term if you:
  • Purchase additional coverage before the expiration of your original coverage;
  • Are in good health;
  • Have no known reason to seek treatment during the new coverage term.

Additional premiums may apply.

If you have filed a claim, the insurer will review your file before deciding on an extension. Allianz Global Assistance, on behalf of the insurer, reserves the right to deny any request for new coverage terms.

You can file a claim for your out-of-pocket medical expenses or non-medical expenses (such as Trip Cancellation, Trip Interruption, Lost or Delayed Baggage) online through Allianz Global Assistance's secure Claims Portal Opens a dialog..

The claims portal offers a smooth and efficient experience, keeping you updated at each stage of your claims journey. The claims portal enables you to:

• Access it 24/7 from any mobile device or browser
• Enjoy quicker, simpler claims submission
• Upload and access all documents, including your Explanation of Benefits
• Identify any missing documents
• Save and return to incomplete claims
• Check your claim status

Alternatively, claims can also be initiated by calling Allianz Global Assistance:

• Toll-free within North America: 1-800-281-9109 Opens your phone app.
• From outside North America: 1-416-340-7124 Opens your phone app. (collect calls accepted)

Ensure you understand how to make collect calls to Canada from your destination before departing. Have your certificate number ready when contacting Allianz, which can be found on your Confirmation of Coverage provided at purchase.