CIBC Travel Insurance Plans are underwritten by Co-operators Life Insurance Company (accident and sickness benefits) and The Sovereign General Insurance Company (property and casualty benefits).
In the event of a travel emergency, call Allianz Global Assistance
You must notify Allianz Global Assistance:
Have a CIBC credit card?
Use the online claims portal
Submit your claim for out-of-pocket medical and non-medical expenses.
Stay informed about what’s happening at each stage of your claims journey.
Get reimbursed through digital payment methods such as Interac e-Transfer® and direct deposit.
Email a form or submit by mail
Get a form
Obtain a claim form within 30 days of the event by calling Allianz Global Assistance at 1-800-281-9109 Opens your phone app..
Fill out your details
Complete the claim form and gather any required documentation.
Send your completed form
Submit your completed claim to the mailing address or email provided in the form. You must submit within 90 days of the date the service was provided or the emergency occurred.
For more details about claims, refer to the sample
Certificate of Insurance (CIBC Comprehensive Travel Insurance Plan) (PDF, 566 KB) Opens a new window..
Problems after arrival? Our team can help.
Call for assistance with unexpected travel-related setbacks during your trip. Allianz Global Assistance can provide help and guidance to navigate a range of situations.
Please note that expenses associated with these travel situations and assistance services offered aren't covered under CIBC Travel Insurance plans.
Get online non-emergency care and advice
Virtual Care offers optional, real-time tele-medicine support for minor illnesses and injuries through video conferencing. Get connected to a medical professional in over 70 countries around the world.
- Get quick and easy access to an initial consultation and advice from qualified medical doctors (MDs)
- Your consultation may include confirmation of a diagnosis and a prescription you can access via a downloadable application
Billing for the virtual consultation is arranged on your behalf by Allianz Global Assistance.
Call for a quote
Speak with one of our licensed travel insurance agents who can help answer your questions.
24/7 emergency assistance
From Canada or the U.S., call:
1-800-281-9109 Opens your phone app.
From all other locations, call collect:
1-416-340-7124 Opens your phone app.