A faster way to connect

Speaking with a CIBC Investorís Edge representative is
easy and convenient with automated features
designed with your security in mind.

Features

Self-authenticate

Identify yourself by entering your
online user ID and sign on password
when you call us ó no more security questions.

Request a call

No need to wait on hold.
Automatically receive a call when
the next representative is available.

Password reset

You can also use our fast, secure
system to reset your password
yourself, from wherever you are.

An advanced new way to verify your identity

Your voice has unique characteristics, and our
voice biometrics system uses them to create your voiceprint.
Like a fingerprint, a voiceprint cannot be replicated,
so you know it is secure.

You can set up your voiceprint next time you call us.
After you are set up, you can use your voice,
instead of a password, to verify your identity
every time you call Investorís Edge.

Benefits of voiceprint:
  • Itís easy to use
  • Itís secure because no one can replicate your voice
  • Your voice becomes your password óyou canít forget it
Frequently asked questions
How do I enroll for self-authentication?
If you already have an online user ID and password, you are ready to go. When you call us, enter both your User ID and sign-on password when prompted to confirm your identity.

If you donít have an online user ID, call us at to set one up.
What do I do if self-authentication doesnít work?
Follow the prompts on our automated phone system to speak with a representative. They will ask security questions to confirm your identity and assist you with your inquiry.

The representative will also be able to help you determine your online User ID and sign-on password.
What if I canít remember my User ID or password?
Not to worry. Call us at and a representative will help you.
Is my voiceprint really unique?
Yes. A voiceprint encompasses over a hundred different behavioural and physical characteristics that represents your voice. Itís as unique as your fingerprint.
How do I create my voiceprint?
Creating your voiceprint is fast and easy! Call us at and a representative will help you.
Iím concerned about privacy. I donít like the idea of CIBC recording my voice.
We understand your concern. We only record your voice to create the voiceprint, which is just a digital representation of your voice that only works with our system.

A voiceprint is not an audio recording or something that can be stolen. We only store a numeric sequence that represents the shape and size of your vocal tract, which we compare against your voice each time you call. It cannot be used to gain access to any other system, nor can it be used to reverse-engineer your voice.