FirstCaribbean International Bank Logo

Jamaica

FirstCaribbean International Bank (Jamaica) Ltd.

CIBC FirstCaribbean operates 15 branches, 42 Instant Tellers and a Mortgage, Sales and Support Unit in Jamaica

Phone: 1 800 744-3242/3243 or 876-684 2300/2301

How to Resolve a problem [ ShowHide ]

If you have a problem…we can help


At CIBC FirstCaribbean we take your concerns and complaints seriously and are committed to doing all we can to resolve all issues that come to our attention as quickly as possible.

Our employees where you do your banking are best placed to address your concerns and work with you until you are satisfied. If you have a complaint we encourage you to let us know following the complaint procedure outlined here:

Step 1: Tell us about it where you do your banking


Most concerns can be quickly resolved simply by bringing them to the attention of the Manager or a member of the management team where your account is held.

Step 2: Is there more we can do?


Should the complaint not be resolved to your satisfaction where you do your banking, you may refer the issue to the Customer Relations Officer by email or telephone as follows:

Email: customercare-jam@cibcfcib.com
Tel: 876-935-4959

    You should provide the following information:
  • Name and contact information (including email address)
  • The nature of the complaint
  • Details relevant to the complaint and with whom it has already been discussed

Step 3: Refer to the Managing Director’s Office


We expect this to be the exception, but if the problem is not resolved following the steps above you may consider escalating the matter, in writing, to the Managing Director as follows:

Managing Director’s Office
CIBC FirstCaribbean Jamaica
23-27 Knutsford Boulevard
Kingston 5
Jamaica

Step 4: Refer to the Regulator


In the unlikely event that you are dissatisfied with the decision taken you may refer the matter to the appropriate regulator for review.

Complaints Policy and Procedures Manual(PDF, 368 KB)


Jamaica ACH Guidelines

View our locations on Google Maps
Branch Type Hours
NEW KINGSTON BRANCH
23-27 Knutsford Blvd,
Kingston 5
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-968-1969
Instant Tellers: 1 (multi-currency – JMD & USD)
Branch Manager: Paula Brown
Contact: paula.brown@cibcfcib.com
Main Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
HALFWAY TREE BRANCH
78 Half WayTree Rd, Kingston 10
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-929-1413
Instant Tellers: 1
Branch Manager: Lorna Burns
Contact: lorna.burns@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
KING STREET BRANCH
1 King Street, Kingston
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-922-5330
Instant Tellers: 1
Branch Manager: Nellie Walker
Contact: nellie.walker@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
LIGUANEA BRANCH
129 1/2 Old Hope Road, Kingston 6
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-977-1574
Instant Tellers: 1
Branch Manager: Maggie McGann-Williams
Contact:maggie.mcgann-williams@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
MANDEVILLE BRANCH
Park Crescent, Mandeville
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-962-9348
Instant Tellers: 1
Branch Manager: Richard Samuels
Contact: richard.samuels@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
MANOR PARK BRANCH
Manor Park Plaza, Kingston
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-969-6280
Instant Tellers: 1
Branch Manager: Jacqueline McKenzie
Contact: jacqueline.mckenzie@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
MAYPEN BRANCH
50 Main Street, May Pen
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-986-4940
Instant Tellers: 1
Branch Manager: Winston Lindo
Contact: winston.lindo@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
MONTEGO BAY - FAIRVIEW BRANCH
Unit 1, Bldg. 5
Fairview Towne Centre
Alice Eldemire Drive
Montego Bay
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax:
Instant Tellers: 3 (multi-currency – JMD & USD)
Branch Manager: Horace Watson
Contact: horace.watson@cibcfcib.com
Local Branch
Mortgage & Loan
Centre
Branch: Monday – Thursday:
8:30 am – 2:30 pm
Friday: 8:30 am – 4:00 pm
Mortgage & Loan
Centre: Monday – Friday:
8:30 am – 4:00 pm
MONTEGO BAY - ST. JAMES STREET BRANCH
59 St. James Street, Montego Bay
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-952-4815
Instant Tellers: 2 (multi-currency – JMD & USD)
Branch Manager: Horace Watson
Contact: horace.watson@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
OCHO RIOS BRANCH
Ocean Village Shopping Centre, Ocho Rios
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-974-5515
Instant Tellers: 1 (multi-currency – JMD & USD)
Branch Manager: Lorna Escoffery
Contact: lorna.escoffery@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
PORT ANTONIO
4 West Street, Port Antonio
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-993-2221
Instant Tellers: 1
Branch Manager: Roxan Bowen
Contact: roxan.bowen@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
PORTMORE
Corner Old Port Henderson Road & Braeton Parkway, Greater Portmore, Box 287, Bridgeport P.O. St. Catherine
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-740-3058
Instant Tellers: 1
Branch Manager: Marion Wilson
Contact: marion.wilson@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
SANTA CRUZ
68 Main Street, (Corner of Jewel Close & Main Street) Santa Cruz
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-966-3437
Instant Tellers:
Branch Manager: Donna Burton
Contact: donna.burton@cibcfcib.com
Local Branch 8:30 am – 2:30 pm
Friday: 8:30 am – 4:00 pm
SAVANNA-LA-MAR
33-35 Beckford Street, Savanna-La-Mar
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-955-4742
Instant Tellers:
Branch Manager: Wenley Wright
Contact: wenley.wright@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
TWIN GATES
Twin Gates Shopping Centre, Kingston
Phone: 1 800 744-3242/3243 or 876-684 2300/2301
Fax: 876-926-3056
Instant Tellers: 1
Branch Manager: Diana Warren
Contact: diana.warren@cibcfcib.com
Local Branch Monday - Thursday:
8:30 am - 2:30 pm
Friday: 8:30 am - 4:00 pm
Remote Instant Tellers
  1. 63 Knutsford Boulevard, Kingston 5
  2. Hilo Plaza, Port Maria, St. Mary
  3. Petcom Gas Station, Twickenham Park, St. Catherine
  4. Total Gas Station, Portmore, St. Catherine
  5. BH Mini Mall, Brown's Town, St. Ann
  6. Pines Plaza, Junction, St. Elizabeth
  7. Negril Shopping Centre, Shop # 14, Westmoreland (multi-currency – JMD & USD)
  8. Whitter Village, Ironshore, St. James (multi-currency – JMD & USD)
  9. Phoenix Fuellers, Portmore
  10. Oakton Plaza, Halfway Tree, Kingston 10
  11. Champion Supermarket, DaCosta Drive, Ocho Rios, St. Ann
  12. Corner Jewel Close and Main Street, Santa Cruz
  1. Fairview Town Centre (between the Food Court & Fontana Pharmacy) Unit B10-19, Bogue Estates, Montego Bay
  2. Secrets Hotel, Lot 59A Freeport, Montego Bay
  3. Royalton White Sands Hotel, Mountain Spring, A1, Trelawny
  4. Sutherland - Knutsford, Kingston 5
  5. Sutherland – Mandeville, 18c-18d, Ward Ave, Mandeville
  6. Couples – Tower Isle, Tower Isle, St. Mary
  7. Couples – Swept Away, Norman Manley Blvd, Negril
  8. Couples – Negril, Negril, Hanover, Westmoreland
  9. IBEX, Portmore Pines Plaza, Portmore
  10. Knutsford Court Hotel, Chelsea Ave, Kingston
  11. Royalton Blue Waters, Mountain Spring, Trelawny, A1
  12. Savanna-La-Mar, 33-35 Beckford Street, Savanna-La-Mar, Westmoreland
Office
MORTGAGE & LOAN CENTRE
23-27 Knutsford Boulevard,
Kingston 5
Tel: 876-935-4714
Fax: 876-929-9247
FIRSTCARIBBEAN INTERNATIONAL SECURITIES LIMITED
23-27 Knutsford Boulevard
Tel: 876-935-4606

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