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Contact Us

How to contact CIBC FirstCaribbean

Toll Free All Countries 1 866 743 2257
For Telephone Banking
For Online Banking
For Credit/Debit Card Services
For Merchant Services
Via Email
Via Social Media
Via Affiliate Websites
For Reporting Online Fraud
How to Resolve a Complaint

For Telephone Banking
Toll Free
All countries 1-800-744-3242

For Online Banking

By Telephone:
Toll Free 24 Hour Services:
All Countries 1-866-743-2257

For Credit/Debit Card Services
By Telephone:

CIBC FirstCaribbean Credit/Debit Card Call Centres (Bahamas/Barbados/Jamaica)

24 Hour service
Toll Free from all CIBC FirstCaribbean countries, Canada, England and the USA 1-866-743-2257
Collect 1-246-431-5490
For other countries 1-877-888-2422
Visa Emergency Service Numbers (Emergency Card/Cash and Visa Assistance):
Toll Free from within USA and Canada 1-800-396-9665
Collect from other countries 1-410-902-8022
Platinum and Private Wealth Customer Queries:
Toll Free 1-800-744-5448
Collect/Direct - Barbados and all other countries 246-431-5448
Customer BA Miles Queries:
Toll free 1-800-452-1201
Outside USA, Canada & Caribbean 1-718-335-7070

For Merchant Services
Antigua, Barbados, BVI, Cayman, Dominica, Jamaica, St. Kitts & Nevis, St. Lucia, St. Vincent, Trinidad, Turks & Caicos 1-800-744-1168
Nassau, Bahamas 1-242-502-6835
Family Islands, Bahamas 1-242-300-2272
Curaçao 0-800-0247
St. Maarten 1-844-362-0245

NB: Air time charges from your mobile service provider may still apply.

Via Email
Contact us via email:
General Queries
Credit Card Queries
Platinum Credit Card Queries
Travel Notifications (Credit and Debit Cards)
Jamaica Complaints

Via Social Media
Contact via social media:
The Bahamas:
Turks & Caicos Islands:

Via Affiliate Websites
Via Website
CIBC FirstCaribbean Rewards
Platinum Rewards
BA Miles and Redemption