Transcript: CIBC Fraud Alerts

[Introducing new Fraud Alerts that conveniently and instantly protects you against credit card fraud.] 

[CIBC credit card with shield.] 

[“CIBC: Banking that fits your life” logo.]

CIBC has introduced a new feature that conveniently protects you against fraud. When we detect possible fraudulent activity on your CIBC debit or credit card,

[Client taps their CIBC credit card on a payment terminal to pay for their purchase.]

you’re instantly notified and given details of the suspicious transaction.

[The client’s phone with a Fraud Alert message from CIBC about the transaction.]

With quick transaction confirmation at your fingertips,

[The client replies to the message and another SMS message from CIBC appears.]

we confirm the transaction is yours and you can continue hassle-free with your purchase.

[A woman sitting on a bench in a park.] 

If you confirm the transaction is not yours,

[A phone with a CIBC Fraud Alert message on the screen.]

[The client responds telling CIBC the transaction was not theirs.]

your card is immediately blocked and you are provided with a CIBC phone number to call.

[An SMS message from CIBC that lists the proper actions for the client to take.]

If responding via text is not convenient, we will contact you 

[Incoming call from CIBC on a mobile phone screen.]

by telephone or email.

[A laptop with "CIBC Transaction Verification is required" on the screen.]

To benefit from these alerts, make sure your contact information is up-to-date through CIBC Mobile or Online Banking, by calling us, or by visiting your nearest CIBC banking center.

CIBC. Banking that fits your life.

[“CIBC: Banking that fits your life” logo.]

[Android App on Google play.]

[Download on the App store.]

[CIBC does not charge any fees for Fraud Alerts. However, wireless carriers may impose standard message fees.]

[CIBC Cube Design and “Banking that fits your life” are trademarks of CIBC. Apple and the Apple logo are trade marks of Apple Inc. registered in the U.S. and other countries. Apple Store is a service mark of Apple Inc. Android Google Play and the Google Play logo are trademarks of Google Inc.]