CIBC Smart Prepaid Visa Card | Prepaid

Benefits

Spend on your own terms – load only what you need, when you need it

Shop at stores, online or by phone wherever Visa* is accepted¹
Withdraw cash from ATMs worldwide with the Visa* or Plus symbol
Pay for small purchases easily with Visa payWave*
Access your account details online 24 hours a day·
Funds don’t expire²

Security

Shop smart. Shop secure.

Chip technology enhances an already secure payment system. It’s recognized around the world as a standard of safety and security.

Verified by Visa* gives you another layer of protection when you shop online at participating merchants.

Visa's Zero Liability Policy means that if someone steals your card or your card details, you won’t be held responsible for fraudulent purchases processed through the Visa network, as long as you meet your obligations.³

Active fraud monitoring helps protect your money by detecting possible fraudulent transactions.

Frequently asked questions

Is the CIBC Smart™ Prepaid Visa* Card the same as a credit card? select to show or hide answer

The CIBC Smart™ Prepaid Visa* Card is not a credit card. Unlike a credit card, which allows you to access a credit limit and pay the bill later, prepaid cards let you load what you need in advance. You use your own money, which you can load onto your card from a CIBC bank account or personal line of credit.
Where can I buy a CIBC Smart™ Prepaid Visa* Card? select to show or hide answer

You can buy a CIBC Smart™ Prepaid Visa* Card at any CIBC Banking Centre, and through CIBC Online Banking^®and CIBC Mobile Banking^®.
Can I buy more than one CIBC Smart™ Prepaid Visa* Card or get additional cards for family members under my account? select to show or hide answer

You can buy only one reloadable CIBC Smart™ Prepaid Visa Card for your own use. Additional cards can’t be issued under your account. If you’d like to give a card as a gift, and you are an Aventura cardholder, you can redeem your Aventura Points for a CIBC Visa* Prepaid Gift Card. For more information, visit CIBC RewardsOpens a new window in your browser.

How much money can I load onto my CIBC prepaid card?

Can I load other currencies on a CIBC Smart™ Prepaid Visa* Card? select to show or hide answer

You can only load Canadian dollars on a CIBC Smart™ Prepaid Visa Card. For foreign currencies, we offer the CIBC Smart™ Prepaid Travel Visa* Card.

The CIBC Smart™ Prepaid Travel Visa* Card a foreign currency reloadable prepaid card you can load with U.S. dollars, euros, Mexican Pesos or British pounds.

More questions

How soon can I use my CIBC Smart™ Prepaid Visa* Card after I buy it?

If you get your card from a CIBC Banking Centre

You can use your prepaid card once you’ve signed the back. Your PIN is enclosed in the package.

If you order your card online

Once your prepaid card arrives in the mail, you can use it after you’ve activated it and signed the back. When you get a new prepaid card in the mail, your PIN will be sent separately. To activate your card, call Prepaid Cardholder Services at 1-855-887-3888 or visit cibc.com/prepaidcard.

How do I use a CIBC Smart™ Prepaid Visa* Card?

When prompted, tap, insert or swipe your prepaid card at the merchant’s terminal. Then, if necessary, enter your PIN, or sign to authorize the transaction.

Note: if “prepaid” is not a payment option, choose “Chequing”, “Savings” or “Credit Card” – the money will be deducted from your prepaid card balance, not your other accounts.

How do I shop online with a CIBC Smart™ Prepaid Visa* Card?

Choose Visa as the card type
Provide your prepaid card number and expiry date. Some online retailers require the 3-digit security code on the back of your card
Enter your first and last name
Follow the prompts to complete the transaction

How do I change the PIN on my CIBC Smart™ Prepaid Visa* Card?

To change your PIN, call 1-855-887-3888 and follow the automated prompts for changing your PIN.

Your new PIN will be updated once you use your card to withdraw cash at an ATM or make a purchase using your PIN.

Note: If your first transaction is an in-store purchase, do not tap or swipe your card. You will be prompted to enter your PIN three times to update your card and complete your purchase.

How do I set up email or SMS alerts?

After you receive your card, visit cibc.com/prepaidcard and sign in or register, then follow the instructions for setting up your alerts.⁵

Can I use a CIBC Smart™ Prepaid Visa* Card for bookings and reservations?

Yes, but some merchants may advise you to use a credit card instead.

Some merchants such as restaurants, salons, hotels, cruise lines and car rental agencies may place a hold on funds for the total amount of your purchase, plus up to an additional 20% (for tips or incidental charges). If the hold amount is higher than your prepaid card balance, the transaction may be declined.

How do I reload my CIBC Smart™ Prepaid Visa* Card?

If you’re a CIBC client, sign on to CIBC Online Banking^®or CIBC Mobile Banking^®. From the drop-down next to the prepaid card, you want to load, select “Reload” and follow the instructions.

Non-CIBC clients can reload their card only at CIBC Banking Centres in Toronto Pearson Airport.

Can I buy or load a CIBC Smart™ Prepaid Visa* Card with cash, or with a debit or credit card?

CIBC clients can buy and load from an existing bank account, including a US $ account, or Personal Line of Credit. If you want to buy or load your prepaid card using cash, simply deposit the cash to your CIBC account and complete the purchase from that account.

If you are not a CIBC client, you can buy or load your prepaid card from a debit or credit card at CIBC Banking Centres in Toronto Pearson Airport.

What are the fees for a CIBC Smart™ Prepaid Visa* Card?

FEE	AMOUNT
Customization We’ll cover the customization fee until March 31, 2017.	$5.95 CAD/$4.50 USD¹
	CAD
ATM Withdrawals (at CIBC ATMs within Canada)*	Free
ATM Withdrawals (Outside Canada)* No fee will be charged for the first ATM withdrawal in each month.	$3.50
Card Replacement (Lost or stolen)	$14.95
Card Replacement Shipment by Courier (optional)	$15.00
Foreign Conversion Transactions (debits and credits) not in the currency of your Card are converted into the currency of your Card no later than the Transaction posting date at an exchange rate that is 2.5% over the rate CIBC must pay.	2.5%

*These are the ATM withdrawal fees charged by CIBC. Non-CIBC ATM providers may charge additional fees.

¹When paying from a CIBC USD deposit account

The customization fee is for customizing the card to the cardholder’s individual information and when customized it is registered to the cardholder and his/her personal information and is not transferable. This enables the card to be protected from fraudulent use, unlike a gift card.

Will a CIBC Smart™ Prepaid Visa* Card affect my credit rating?

No. Buying or using a prepaid card won’t affect your credit rating because it’s not a credit card. It’s a prepaid card that lets you use only the money you’ve loaded onto it.

Can I buy a CIBC Smart™ Prepaid Visa* Card if I’m not a client?

Yes. Non-CIBC clients can buy prepaid cards at the Toronto Pearson Airport banking center. To purchase a prepaid card using your debit or credit card, you need to provide two pieces of identification. Non-CIBC clients can reload their Smart Prepaid Cards only at CIBC Banking Centres in Toronto Pearson Airport.

Can I buy a CIBC Smart™ Prepaid Visa* Card if I’m a non-resident of Canada or a visitor?

Yes. However, in order to buy a CIBC Smart™ Prepaid Visa* Card you must have a valid Canadian address and provide two pieces of identification.

Is there a minimum age requirement to get a CIBC Smart™ Prepaid Visa* Card?

No, there is no minimum age requirement. In order to get a card you must have a valid Canadian address and provide 2 pieces of identification.

Why is there an expiry date on my CIBC Smart™ Prepaid Visa* Card?

An expiry date is needed for transactions like online purchases.

The money on your card doesn’t expire. Your card expires on the last day of the month shown on the card.

Before your card expires, a replacement will be sent to you if

your card has a positive balance and you’ve used it in the last 12 months, or
your card has zero balance and you’ve used it in the last 30 days.

Otherwise, call 1-855-887-3888 for a replacement card.

Is it safe to use a CIBC Smart™ Prepaid Visa* Card?

Yes, you’re protected against fraud under the Visa Zero Liability Policy.³ You’re safe when shopping in person and online. If your card or card details are lost or stolen, you won’t be held responsible for unauthorized use, provided you meet your obligations outlined in the cardholder agreement available at cibc.com/prepaidcard.

What should I do if my CIBC Smart™ Prepaid Visa* Card is lost or stolen?

Should you notice suspicious activity on your account, discover your card to be lost, stolen or misused, or suspect that someone knows your PIN or card details, contact us immediately at 1 855-887-3888.

A replacement fee applies.

How do I return something I bought with my CIBC Smart™ Prepaid Visa* Card?

You may need to present your prepaid card and the merchant receipt for a refund. The merchant may choose to return funds to the same prepaid card that was used to make the purchase. It may take up to 10 days to process a refund to your card, so you can’t use the money during that time.

Can I use a CIBC Smart™ Prepaid Visa* Card to withdraw money from an ATM or get cash back from a merchant?

You can’t get cash back from a merchant. You can withdraw money from ATMs worldwide. Just look for the Visa* or Plus* symbol.

Can I use a CIBC Smart™ Prepaid Visa* Card to withdraw U.S. money from a U.S. dollar ATM in Canada?

No, you can only withdraw Canadian funds from ATMs in Canada.

¹Transaction limits apply.

² Your Card expires on the last day of the month set out on the Card. If your Card has a balance on it and you have used your Card in the last 12 months, a replacement Card will automatically be mailed to you prior to the expiry date. We will also mail you a replacement Card prior to the expiry date if your Card has a zero or negative balance, but you have used it in the last 30 days. Otherwise, please contact us if you would like a replacement for your expired Card. We will send your replacement Card to your registered address on file at no additional cost.

³ The Visa Zero Liability Policy does not apply to ATM transactions. You must comply with the Prepaid Card agreement including safeguarding your card, your card details and PIN.

⁴To prevent fraud, we may impose additional transaction limits and we may change them at any time, with or without notice to you. ATM providers may also set their own withdrawal limits, which may be lower.

⁵ Text message charges may apply. Check with your service provider.

CIBC Smart™ Prepaid Visa* Card

Terms and conditions

Type of Card. Your card is a reloadable prepaid card and the balance on your card is in the currency that you loaded onto your card when you purchased it. All fees on your card will be charged in that currency, unless otherwise specified in the terms and conditions. The initial balance on your card is equal to the amount you loaded onto the card when you purchased it. Each time you use your card, the transaction amount will be deducted from the remaining balance on your card. Your card is not refundable and cannot be transferred.

Use of Card. You can use your card to make purchases online, at a point of sale terminal in a store or to make an ATM withdrawal. Your card cannot be used to make a non-ATM cash withdrawal at a financial institution. Your card is chip and PIN and contactless enabled.

Order Completion. We cannot process your order or provide you with your card unless we are able to obtain all the required information. We have the right not to accept your order for any reason, including if we cannot obtain the required information or an exchange rate has been quoted in error. Your order cannot be changed after it is submitted.

Card Expiry. The funds on your card do not expire. Your card expires on the last day of the month set out on the card. If your card has a balance on it and you have used your card in the last 12 months, a replacement card will automatically be mailed to you prior to the expiry date. We will also mail you a replacement card prior to the expiry date if your card has a zero or negative balance, but you have used it in the last 30 days. Otherwise, please contact us if you would like a replacement for your expired card. We will send your replacement card to your registered address on file at no additional cost.

Checking Your Balance and Obtaining Your PIN. You can access your online account at www.cibc.com/prepaidcard. When you first log in you will require your 16-digit card number, date of birth, postal code and CVV (3-digit security code located on the back of your card). You will be required to create a password. Your online account allows you to check your balance and transactions, retrieve or change your PIN and report unauthorized transactions. You can view your transactions for up to 24 months. You can also get your balance, review recent transactions and obtain your PIN by calling 1-855-887-3888. The provisions of the CIBC Prepaid Card Agreement referring to your responsibility to safeguard your PIN also apply to your account password.

CIBC Prepaid Card Agreement (PDF, 151 KB)opens a new window in your browser

*Trademark of Visa Int., used under license.

The Contactless Indicator is a trademark of EMV Co. LLC.

CIBC Cube Design & “Banking that fits your life.” are trademarks of CIBC. All other trademarks are owned by CIBC.

Trademarks

LIMIT⁴	CAD
Minimum load amount	$20.00
Daily (24-hour) maximum load	$3,000.00
Daily (24-hour) maximum ATM withdrawal limit	$1,000.00
Daily (24-hour) maximum point of sale purchase limit	$3,000.00
Maximum balance	$10,000.00

Go for it. It’s prepaid.

CIBC Smart™ Prepaid Visa* Card

Benefits

Spend on your own terms – load only what you need, when you need it

How it works

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Security

Shop smart. Shop secure.

Frequently asked questions

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