To load funds onto your card, use your mobile app or sign onto your account at acconversion.cibc.com Opens in a new window.. The website also works on your phone or tablet on the go.

There is no minimum amount you have to load.

The maximum the card can hold is the equivalent of $20,000 CA in your choice of currencies.

The maximum load amount in any 24-hour period is the equivalent of $3,000 CA.

It’s easy to check your balance. Simply choose one of the following options:

• Sign onto your account at acconversion.cibc.com Opens in a new window.
• Use the mobile app. You can download the app for both Apple and Android operating systems
• Call the number shown on the back of your card and follow the automated prompts to speak with a live agent

Yes. However, you should be aware that many restaurants and hotels factor in an automatic tip or other incidental expenses when authorizing your purchase transaction.

Advance bookings — Hotels and car rental agencies can place a hold on funds that may exceed your balance. However, use of your card for settlement of a final amount will be treated as a normal purchase.

Places that could require a tip or extra charge — Certain merchants, including restaurants and hair salons, may add an additional 20% to the purchase amount prior to authorization of the transaction. This puts a hold on the full amount of the transaction. Although this is normal, it means you will not have use of the funds until the hold is released or it may exceed the balance available on your card and lead to a decline of the transaction.

The CIBC Air Canada AC conversion Visa Prepaid Card is protected by advanced chip and PIN technology to minimize fraud and theft. It also comes with Emergency Card Replacement Service, Emergency Cash Service and Protection from unauthorized use of cards or account information.

All fees related to your card are provided to you in the terms and conditions.