Failure to notify Allianz Global Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.
Additional services included with your travel insurance
Pre-travel — Know your destination
While planning your trip, call Allianz Global Assistance to ensure you have key travel-related information about your destination, including:
Passport and Travel Visa information
Health hazards advisory
Currency exchange information
Consulate and embassy locations
Translation and interpreter services
En route — Overcome any unforeseen setbacks
If you encounter unexpected travel-related setbacks during your trip, simply call Allianz Global Assistance to help you with the following:
(This list of services is for your convenience only — we don't cover any expenses related to these helpful services.)
Missing baggage If your baggage is lost, stolen or delayed while you’re using a common carrier, Allianz Global Assistance will advise you of the proper reporting procedures and help you maintain contact with the appropriate companies or authorities to help resolve the problem.
Emergency message services Allianz Global Assistance will take emergency messages from or for you.
Emergency ticket replacement Alliance Global Assistance will help you replace lost or stolen airline tickets.
Emergency cash services In the event of an emergency, Allianz Global Assistance will arrange for cash to be available to you through a friend, family member, business or your credit card company.
Replacing prescription drugs When permitted by law and with the approval of the patient's physician(s), Allianz Global Assistance will assist you in obtaining prescription drugs and other necessary personal medical items which have been forgotten, lost or depleted while travelling.
Legal services Allianz Global Assistance will help you contact a local attorney or the appropriate consular officer if you are arrested or detained, are in a traffic accident or otherwise require legal help.
Bail bond services These can be coordinated for you in all locations where they're available.
CIBC earns compensation from the insurer for the promotion of CIBC Travel Insurance plans.
CIBC Travel Insurance is administered by Allianz Global Assistance, which is a registered business name of AZGA Service Canada Inc. Allianz Global Assistance provides CIBC travel assistance and claims services in respect of all insurance coverage under CIBC Travel Insurance plans.
AZGA Insurance Agency Canada Ltd. operating as Allianz Global Assistance
CIBC Travel Insurance plans are underwritten by Co-operators Life Insurance Company, which covers accident and sickness benefits, and The Sovereign General Insurance Company, which covers property and casualty benefits.
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