New Aventura Rewards Program Terms (valid starting Jan. 1, 2014)

Current Aventura Rewards Program Terms (valid until Dec. 31, 2013)

 

 

Aventura® Rewards Program Terms 
(valid starting Jan. 1, 2014)

 

  1. These Aventura Program Terms apply to the Program and replace all prior terms. These Aventura Program Terms govern your Aventura Account and the collection and redemption of Aventura Points. The Aventura Program Terms apply to the Primary Cardholder, any Authorized User and any Delegate.
  2. Your Credit Card Agreement also applies to the Aventura Program and if there is a conflict between these Aventura Program Terms and your Credit Card Agreement, your Credit Card Agreement will govern to the extent necessary to resolve the conflict.
  3. If you use the Website to check your Aventura Points balance or redeem Aventura Points you will also be bound by the terms of use of the Website. Specific terms and conditions may apply to individual Rewards and will be disclosed at the time of redemption or purchase.
  4. Different Cards have different benefits and features which are disclosed in your welcome kit and on www.cibc.com. In order to qualify for a particular type of Reward, you must have a qualifying Card.

    Earning Aventura Points
  5. Each $1.00 CAD in net Card purchases earns one Aventura Point. Cents do not earn Aventura Points or partial Aventura Points. Aventura Points are earned on Card purchases less returns, and not on cash advances, fees, interest, balance transfers, payments, CIBC Convenience Cheques or Aventura Points redemptions. Certain Cards may also allow you to earn additional Aventura Points for certain types of purchases from time to time.
  6. Any credits (for returns or otherwise) will be deducted from your Aventura Account at the same rate as the Aventura Points were earned. We have the right to make any other adjustments to your Aventura Account in accordance with your Credit Card Agreement.
  7. Each Monthly Statement sent to the Primary Cardholder will show the total number of Aventura Points earned or deducted during the statement period and the total number of Aventura Points held in the Primary Cardholder’s Aventura Account at the end of the statement period.

    Aventura Lifestyle Rewards (including Gift Cards, Merchandise and Charitable Donations)
  8. The price in Aventura Points of any Lifestyle Reward includes taxes and (if applicable) shipping. Certain fees and expenses may not be included. Any additional fees will be confirmed when a Lifestyle Reward is ordered.
  9. Transportation (including airfare) and personal travel items (including insurance) are not included in a Lifestyle Reward unless specified.
  10. Availability of space and dates may be limited for Lifestyle Rewards.
  11. The use of gift cards may be subject to separate terms and conditions set by the issuer of the gift card.
  12. The quantity of merchandise offered may be limited, may not always be as shown and is subject to availability.

    Aventura Airline Travel Rewards
  13. You may redeem your Aventura Points for Airline Travel Rewards in accordance with the Aventura Airline Rewards Chart if you have a qualifying Card.
  14. The Aventura Airline Rewards Chart shows a "maximum ticket price" for a round trip economy flight for one person in each travel region category. The maximum ticket price is the price before Taxes and Other Charges. If the cost of the ticket before Taxes and Other Charges exceeds the "maximum ticket price," you must either charge the excess to your Card or you may redeem Aventura Points at an exchange rate of $1.00 CAD per 100 Aventura Points. If the cost of the ticket before Taxes and Other Charges is less than the maximum ticket price, no credit (in either Aventura Points or a credit applied to the Card) is granted.
  15. The Aventura Airline Rewards Chart forms part of these Aventura Program Terms. Flight availability at all Aventura Points levels in the Aventura Airlines Rewards Chart depends on ticket prices set by airlines. Flights at any Aventura Points level will not be available to all destinations from all departure points and times. The airline or carrier and flight route for your destination are subject to availability.
  16. If you wish to redeem Aventura Points for a round trip business class flight, you must phone the Centre and ask the Centre to:
    1. First, redeem the maximum amount of Aventura Points required for an economy class ticket in the same flight segment as the business class ticket you want. For example, if the maximum amount for a short haul flight is 20,000 Aventura Points, you will redeem 20,000 Aventura Points.
    2. You can then charge the difference between the "maximum ticket price" for the flight to your Card and the cost of the flight or redeem Aventura Points for the flight cost over the "maximum ticket price" at an exchange rate of $1.00 CAD per 100 Aventura Points.
  17. Taxes and Other Charges are not included in Airline Travel Rewards. You can choose to charge Taxes and Other Charges to your Card or pay for them by redeeming Aventura Points at an exchange rate of $1.00 CAD per 100 Aventura Points.
  18. To obtain an Airline Travel Reward, you must redeem at least 80% of the total number of Aventura Points required to purchase it. If you don’t have enough Aventura Points to purchase an Airline Travel Reward in full, you may make a Top Up Purchase of Aventura Points for up to 20% of the total Aventura Points required for the flight excluding Taxes and Other Charges. For a business class flight, you may purchase up to 20% of the maximum amount of Aventura Points required for an economy class ticket in the same flight segment as the business class ticket you want. No additional Aventura Points may be purchased in respect of the flight or for other use. For Top Up Purchases, Aventura Points may be purchased at a rate of 3 cents per Aventura Point plus applicable taxes. The Top Up Purchase will be charged to your Card and does not earn Aventura Points. Top Up Purchases cannot be refunded or reversed.
  19. We may change or replace the Aventura Airline Rewards Chart (including any "maximum ticket prices") at any time and without notice. See the Website for the most up to date version.

    Aventura Flexible Travel Rewards
  20. Aventura Points may be redeemed for up to 100% of the cost of any Flexible Travel Reward booked through the Centre. Aventura Points may also be redeemed for up to 100% of the cost of Taxes and Other Charges and for the cost of any travel insurance purchased through the Centre.
  21. For Flexible Travel Rewards, Aventura Points may be exchanged for travel services at an exchange rate of $1.00 CAD per 100 Aventura Points. You may redeem any number of Aventura Points towards a Flexible Travel Reward purchase; there is no minimum redemption amount. If the cost of the travel services exceeds the value of Aventura Points which are redeemed, the excess will be charged to your Card. Taxes and Other Charges on travel services and the premiums for any insurance purchased through the Centre may be paid for by Aventura Points at the same rate or charged to your Card. Some taxes and other charges may be collected locally/when you are travelling, and cannot be prepaid. Please contact the Centre for specific details.
  22. Prices shown on the Website, in advertising or otherwise do not include Taxes and other Charges, unless expressly noted.
  23. The travel and other services available through the Centre will change from time to time and some types of travel services may not be available. Specific tours or services may be cancelled by travel service suppliers without prior notice. Suppliers may also change prices, travel itineraries, flight times and dates without prior notice.
  24. Non-refundable deposits and baggage restrictions may apply and vary by supplier. Please contact the Centre for specific details.

    Redeeming Aventura Points
  25. To redeem Aventura Points for a Reward your Aventura Account must have enough Aventura Points. Exceptions apply for a Top Up Purchase and Flexible Travel Rewards, as set out above in paragraphs 18 and 21.
  26. The Aventura Points balance displayed on the Website or known to the Centre may not reflect very recent transactions (including purchase refunds and Aventura Points redemptions) that have not yet been posted to your Aventura Account. If you have questions or concerns about your current Aventura Account balance, you can call CIBC at 1-800-465-4653.
  27. If it appears to the Centre that you have sufficient Aventura Points at the time you request Aventura Points to be redeemed for any Reward, but you in fact do not, you authorize the Centre to do the following, regardless of the reason for the deficiency:
    1. if you redeemed Aventura Points for an Airline Travel Reward, the Centre will charge an amount equal to the full Aventura Points required for your flight booking (not just the Aventura Points deficiency) to your Card at the rate of two cents for each Point (less any amount you charged to your Card as a Top Up Purchase).
    2. if you redeemed Aventura Points for a Flexible Travel Reward, the Centre will charge to your Card an amount equal to the dollar amount that the Centre would have charged you when you booked to your Card, if you had charged the entire booking to your Card rather than redeeming any Aventura Points (less any portion of the cost that you charged to your Card when you booked).
    3. if you redeemed Aventura Points for any other Reward, the Centre will charge to your Card an amount equal to the number of Aventura Points by which your Aventura Account is deficient, multiplied by one cent.
  28. Aventura Points may only be redeemed by the Primary Cardholder and any Delegate registered by the Primary Cardholder. Authorized Users will not automatically be registered as a Delegate. Further information on the registration of Delegates by the Primary Cardholder are provided on the Website. Your Credit Card Account must be in Good Standing in order to redeem Aventura Points, charge any portion of the cost of a Reward to a Card or book/order any product or service through the Centre.
  29. Rewards are displayed on the Website and in any additional materials as made available from time to time. All Rewards are subject to availability.
  30. Rewards must be ordered through the Centre. Aventura Points cannot be applied against existing reservations, to purchases previously made or for products or services not ordered/booked through the Centre.
  31. Only if you have an eligible Aventura Account issued before October 1, 2013 may you redeem Aventura points for Aeroplan® Miles. The ability to then redeem an Aventura point for an Aeroplan Miles is subject to the terms and conditions applicable to Rewards.
  32. If you have an Aventura Account issued before October 1, 2013, then the Primary Cardholder may convert Aventura Points to Aeroplan Miles at an exchange rate of 1 to 1, but only in increments of 10,000 Aventura Points. A conversion of Aventura Points to Aeroplan® Miles is considered to be a redemption of Aventura Points. By requesting a conversion, the Primary Cardholder authorizes CIBC and/or the Centre to disclose to Aeroplan the information necessary to facilitate the conversion. Your conversion request will not be processed immediately; the conversion may take several business days or longer. Therefore, when making your travel plans, you must allow sufficient time for the Centre to process the conversion as well as for Aeroplan to credit your Aeroplan account. CIBC and the Centre are not responsible for any failure or delay, including by Aeroplan in crediting your Aeroplan account. You cannot cancel a request to convert Aventura Points into Aeroplan miles nor may you convert Aeroplan miles into Aventura Points.

    More About Aventura Rewards
  33. Rewards do not include any personal expenses or costs not expressly stated to be included. You are responsible for any personal expenses and for the cost of any services not included with a Reward or with travel or other services purchased through the Centre, including travel insurance.
  34. Once ordered, Rewards are non-refundable, non-exchangeable and non-transferable unless you are advised otherwise. Non-Rewards travel booked through the Centre may be subject to a non-refundable deposit at the time of booking and is non-exchangeable and non-transferable (unless you are advised otherwise).
  35. Any Rewards which are packaged for two people require double occupancy and joint travel and participation (as applicable).
  36. Rewards may be changed or substituted and the number of Aventura Points required for specific Rewards may be changed at any time and without notice.
  37. You and/or your guests (if applicable) are solely responsible for obtaining required travel documentation. Without appropriate documentation you may be refused boarding/entry/access.
  38. Specific terms and conditions may apply to each Reward, and vary by supplier. For example, a specific fitness level may be required for certain Lifestyle Rewards. Travel dates may be restricted during some periods of the year.
  39. Should circumstances beyond the Centre’s control result in a travel service supplier’s failure to provide a Reward which you have ordered or booked, the Centre may attempt (but is not required) to arrange a suitable replacement Reward or may choose (but is not required) to credit Aventura Points to your Aventura Account and credit your Credit Card Account if you charged a portion of the cost of the Reward to your Card. Neither CIBC nor the Centre is responsible for any costs you may have incurred in relation to a Reward which is cancelled.

    More About Aventura Points
  40. We are not required to credit your Aventura Account with the Aventura Points earned in respect of net Card purchases during a Monthly Statement period if your Credit Card Account is not open and in Good Standing at any time during a Monthly Statement period. If your Aventura Account is credited in error or is otherwise credited with Aventura Points that were not properly earned for any reason, we are entitled to remove such Aventura Points from the Aventura Account without notice and at any time.
  41. You are responsible for reviewing the Aventura Points amounts shown on each Monthly Statement. You must notify us in writing of any errors, omissions, or objections in respect of the Aventura Points shown (or not appearing) on a Monthly Statement within six months from the date of the Monthly Statement on which the Aventura Points appear (or should have appeared). If you do not, we are entitled to treat the Monthly Statement as correct, except for improper credits.
  42. Your accumulation of Aventura Points does not entitle you to any vested rights. Aventura Points have no monetary value and cannot be exchanged for cash or credit against your Credit Card Account balance. Aventura Points cannot form the basis of a monetary claim against us.
  43. Aventura Points are not transferable, including with respect to any other Aventura Account, and cannot be assigned or divided in the event of separation, divorce, bankruptcy or otherwise unless we consent. In the event of the Primary Cardholder’s death where his or her spouse or common-law or civil union partner is an Authorized User of the same Credit Card Account, and such spouse or partner applies and is approved as the replacement Primary Cardholder, all Aventura Points will remain in the Aventura Account. Otherwise, the Aventura Account will be closed and the Aventura Points in it will be available for redemption by the Primary Cardholder’s estate, in accordance with these Aventura Program Terms, no later than twelve months after the Aventura Account is closed. If the Aventura Points are not redeemed by that date for any reason (including due to a dispute among the legal representative(s), beneficiary(ies) or other claimants), the Aventura Points will be cancelled. Aventura Points cannot be attached, pledged or hypothecated in any way.

    More About the Program
  44. We may disclose information about an Aventura Account to the Primary Cardholder, an Authorized User or any Delegate.
  45. If a Primary Cardholder closes his/her Credit Card Account or declines to renew his/her Card, all Aventura Points in the Aventura Account must be redeemed within 60 days after the Credit Card Account is closed. If your Credit Card Account is closed because your Card(s) are being converted by the Primary Cardholder or us into another type of CIBC credit card, all Aventura Points must be redeemed within 60 days unless you are otherwise advised by us. Aventura Points that are not redeemed within 60 days will be forfeited without compensation. If we close a Credit Card Account or cancel any Card related to it, all Aventura Points are forfeited immediately (unless we simultaneously open a replacement Credit Card Account and issue a replacement Card).
  46. CIBC, the Centre and their agents are not liable or responsible for any loss, injury, death, cost, damage, liability or expense you or your family members or guests may suffer or incur, and you release and discharge CIBC, the Centre and their agents from any claims, demands, causes of action and actions which may arise, in connection with any:
    1. error or omission on the Website or other sources of information about the Program and any Rewards;
    2. error or delay in crediting or debiting your Aventura Account;
    3. act or omission by the Centre, including if the Centre provides information which results in travel arrangements that have a higher cost than expected or indicated or which differ in any way from arrangements which may be available elsewhere;
    4. use of a Reward, including while travelling on any Airline Travel Reward or Flexible Travel Reward or while engaged in any Lifestyle Reward; and
    5. act or omission of any travel supplier, including its failure to perform as expected or described or if travel services are substituted or changed in any way or cancelled in whole or part.
  47. This release binds your legal representatives, heirs, successors and assigns.
  48. We may amend, suspend or terminate all or any part of the Program at any time and will notify you by sending the Primary Cardholder a notice (written or electronic) or posting a notice on the Website, which will be effective when posted. If we make a change to these Aventura Program Terms that is non-material or to your benefit, we will notify you by posting a notice on the Website, where you can always locate the most up to date version. Any changes to these Aventura Program Terms or the Program may affect Aventura Points which you may have already accumulated and/or any future accumulations.
  49. If the entire Program is to be terminated, we will send 60 days prior notice to the Primary Cardholder, which may be included with or on a Monthly Statement. Any notice will also be notice to any Authorized Users and Delegates. Any Aventura Points not redeemed before termination of the Aventura Program will be forfeited without compensation.
  50. You are responsible for any tax liability and tax reporting obligations arising from your use of the Program.
  51. Independent third party service providers and suppliers may provide supplies and services for the Program, including the Centre. All travel services are provided by Merit Travel Group, which is an independent travel agency. Registration Numbers: ON.50010422/4499356, BC.34799, QC.7002238.
  52. These Aventura Program Terms will be governed by and interpreted in accordance with Canadian law. The courts in the Canadian province or territory in which the Primary Cardholder resides (or of Ontario, if he/she resides outside Canada) will have exclusive jurisdiction over any disputes arising in connection with Aventura Points and/or these Aventura Program Terms.
  53. Capitalized terms that are used and not defined in the Aventura Program Terms will have the following meanings:
    1. Airline Travel Reward means a round-trip flight that is redeemed for Aventura Points in accordance with the Aventura Airline Rewards Chart and is obtained from the Centre.
    2. Authorized User has the meaning set out in your Credit Card Agreement.
    3. Aventura Account means the Aventura Points account linked to the Primary Cardholder’s Credit Card Account.
    4. Aventura Airline Rewards Chart means the chart for redemption of Aventura Points for flights in accordance with specified criteria, including flight category and maximum ticket price, as amended by us from time to time.
    5. Aventura Points means points issued pursuant to the Program.
    6. Aventura Program Terms means this list of terms and conditions that apply to the Program.
    7. Card means a CIBC credit card that is included in the Program.
    8. Centre means the centre which provides travel and other services related to the Program by phone or through the Website.
    9. CIBC, us or we means Canadian Imperial Bank of Commerce.
    10. Credit Card Agreement means the cardholder agreement governing your Credit Card Account, as amended and replaced from time to time.
    11. Credit Card Account has the meaning set out in your Credit Card Agreement.
    12. Delegate means any individual that the Primary Cardholder has specifically informed the Centre or designated on the Website as allowed to redeem Aventura Points on the Aventura Account.
    13. Flexible Travel Reward means any travel or service (other than an Airline Travel Reward or a Lifestyle Reward) that is obtained from the Centre and redeemed for either Aventura Points only or Aventura Points plus a charge to the Card.
    14. Good Standing has the meaning set out in your Credit Card Agreement.
    15. including means "including, but not limited to".
    16. Lifestyle Reward means any gift card, charitable donation, merchandise item or any reward that is identified as a "lifestyle reward" on the Website or otherwise that may be obtained in exchange for Aventura Points.
    17. Monthly Statement means the monthly statement sent to the Primary Cardholder with respect to the Credit Card Account.
    18. Primary Cardholder has the meaning set out in your Credit Card Agreement.
    19. Program means the Aventura Rewards Program.
    20. Reward means a Lifestyle Reward, Airline Travel Reward or Flexible Travel Reward, as applicable.
    21. Taxes and Other Charges includes the following, when/as applicable to Airline Travel Rewards or Flexible Travel Rewards: taxes of any kind, departure or arrival fees, security or other charges, fuel or other surcharges, fees for additional services, tips, port fees, or any other levy imposed by or with the authority of any government, airline or other third party.
    22. Top Up Purchase means the purchase of additional Aventura Points for flight(s) under the Aventura Airline Rewards Chart, as described in paragraph 18.
    23. Website means the website operated by the Centre and which is located atwww.CIBCRewards.com or such other website address(es) that replace it.
    24. you means a Primary Cardholder, Authorized User or Delegate, as applicable.

 

Aeroplan® is a registered trademark of Aimia Canada Inc.; CIBC authorized user of the mark.

All other trademarks are owned by CIBC or related entities.


Aventura® Rewards Program Terms
(valid until Dec. 31, 2013)

     

    Accumulating Aventura Points

  1. Each $1.00 in net Card purchases earns one Aventura Point. Cents do not earn Points or partial Points. Aventura Points are earned card purchases less returns, and not on cash advances, fees, interest, balance transfers, payments, regular Aventura Cheques or point redemptions.
  2. Any purchase credits (e.g., for returns) will be deducted from the Aventura Account at the same rate as for purchases (i.e., one Aventura Point per $1.00 credited). If the Aventura Account has insufficient Aventura Points available for the credit, section 19 of these Rewards Program Terms will apply.
  3. Each Monthly Statement sent to a primary Cardholder will show the total number of Aventura Points earned (net of any credits) during the statement period and the total number of points held in the Aventura Account at the end of the statement period (if any). These amounts include all Aventura Points accumulated by the primary Cardholder as well as on supplementary Cards held by any authorized users of the same Credit Card Account.

  4. Aventura Lifestyle Rewards (including Gift Cards and Merchandise)

  5. The Aventura Points price of any Lifestyle Reward includes taxes and (if applicable) shipping. Certain fees and expenses may not be included (e.g., if air transportation is included, airport charges may not be). Any additional fees will be confirmed when a Lifestyle Reward is redeemed.
  6. Transportation (including airfare) is not included with a Lifestyle Reward unless specified nor are personal travel items such as insurance.
  7. Due to the unique nature of certain Lifestyle Rewards, availability of space and/or dates may be limited.

  8. Aventura Airline Travel Rewards

  9. The Aventura Airline Rewards Chart shows a "maximum ticket price" for a round trip economy flight for one person in each travel region category. If the ticket’s cost before Taxes and Other Charges exceeds the "maximum ticket price," you must either charge the excess to your Card or, if you have sufficient Aventura Points available, you may redeem Points at a rate of 5,000 Aventura Points for each $50.00. (If you reside in Quebec, you may pay the excess by cheque.) If the ticket’s cost before Taxes and Other Charges is less than the maximum ticket price, no credit is granted. The Chart is a part of these Rewards Program Terms.
  10. If you wish to redeem Aventura Points for a round trip business class flight, you must phone the Centre and ask the Centre to:
    1. First, redeem the maximum amount of Aventura Points required for an economy class ticket in the same flight segment as the business class ticket you want. For example, if the maximum amount for a short haul flight is 25,000 Aventura Points, you must redeem 25,000 Aventura Points.
    2. Then charge to your Card the difference between the "maximum ticket price" for the flight and the flight’s cost or, if you have sufficient Aventura Points available, redeem Aventura Points at a rate of 5,000 Aventura Points for each $50.00 in flight cost over the "maximum ticket price." (If you reside in Quebec, you may pay the excess by cheque.)
  11. Taxes and Other Charges are not included in Airline Travel Rewards; these must be charged to your Card or, depending on how many Aventura Points are available in your Aventura Account, paid for by redeeming Aventura Points at a rate of 5000 Aventura Points for each $50.00 of Taxes and Other Charges (or if you reside in Quebec, by cheque).
  12. Most airlines require 14 days advance notice for flight redemptions and/or a Saturday overnight stay. The airline or carrier and flight route for your destination are subject to availability and are determined by the Centre.
  13. At time of booking, you may make a "Top Up Purchase" of Aventura Points. This means that for an economy flight, you may purchase up to 20% of the total Aventura Points required for your Airline Travel Reward. For a business class flight, you may purchase up to 20% of the maximum amount of Aventura Points required for an economy class ticket in the same flight segment as the business class ticket you want; to use the example in paragraph 8(a) above, you may purchase up to 5000 Aventura Points. No additional Aventura Points may be purchased in respect of the flight or for other use. Aventura Points may be purchased at a rate of 3 cents per Aventura Point plus applicable taxes. The Top Up Purchase must be charged to your Card and does not earn Aventura Points. Top Up Purchases cannot be refunded or reversed.

  14. Aventura Flexible Travel Rewards

  15. Aventura Points may be redeemed for up to 100% of the cost of any Flexible Travel Reward booked through the Centre or the Website. Aventura Points may also be redeemed, if you have sufficient Aventura Points available, for up to 100% of the cost of Taxes and Other Charges and for the cost of any travel insurance purchased through the Centre or (if and when insurance is available online) on the Website. While the Centre and Website offer a wide variety of travel and other services, some services may not be available through the Centre and/or Website.
  16. With Flexible Travel Rewards, each 500 Aventura Point increment may be exchanged for travel services worth $5.00. If the cost of the travel services exceeds the value of Aventura Points which are redeemed, the excess must be charged to your Card (or, for Quebec residents, can be paid by cheque). Taxes and Other Charges on travel services and the premiums for any insurance purchased through the Centre or Website may be paid for by Aventura Points at the same rate unless they are charged to your Card (or paid for by cheque if you are a Quebec resident). Some taxes and other charges may be collected locally/when you are travelling, and cannot be prepaid; please ask a CIBC Aventura Rewards Centre counsellor for specific details.
  17. Prices shown on the Website, in advertising or otherwise do not include Taxes and other Charges, unless expressly noted.
  18. The travel and other services available through the Centre and/or the Website will change from time to time. Specific tours or services may be cancelled by travel service suppliers without prior notice. Suppliers may also change prices, travel itineraries, flight times and dates without prior notice.
  19. Non-refundable deposits and baggage restrictions apply and vary by supplier. Please ask a CIBC Aventura Rewards Centre counsellor for specific details.

  20. Redeeming or Converting Aventura Points

  21. Only if you have an eligible Aventura Account issued before October 1, 2013 may you redeem Aventura points for Aeroplan Miles. To redeem Aventura Points for a Reward or convert them into Aeroplan Miles, your Aventura Account must have accumulated sufficient Aventura Points for the Reward you wish to redeem for or the conversion of Aventura Points into Aeroplan Miles that you want. The only exceptions are if you make a Top Up Purchase or, in the case of Flexible Travel Rewards, you charge all/a portion of the cost to your Card or (if you are a Quebec resident) you pay for all/part of the Flexible Travel Reward by cheque.
  22. It is important to note that the Aventura Points balance displayed on the Website may not be current and that the Centre may not have the current balance for your Aventura Account. This is because the Aventura Points balance displayed on the Website or known to the Centre may not reflect transactions (including purchase refunds or Aventura Points redemptions or conversions into Aeroplan Miles) that were made within the previous several days, but which have not yet been posted to the Aventura Account. If you wish to know your current Aventura Account balance, call CIBC at 1-800-465-4653.
  23. If it appears to the Centre that you have sufficient Aventura Points at the time you request Aventura Points to be redeemed for any Reward or converted into Aeroplan miles, but in actual fact you do not, you authorize the Centre to do the following, regardless of the reason for the deficiency (including a time lag in the posting of Aventura Points, the processing of a purchase credit to your Credit Card Account after the redemption or conversion, or an error by CIBC and/or the Centre in calculating or displaying your Aventura Points balance):
    1. if you redeemed Aventura Points for an Aventura Airline Travel Reward, the Centre will charge to your Card an amount equal to the full Aventura Points required for your flight booking (not just the Aventura Points deficiency) at the rate of two cents for each Aventura Point (less any amount you might have charged to your Card as a Top Up Purchase under section 11 when you booked your flight).
    2. if you redeemed Aventura Points for a Flexible Travel Reward that is a hotel booking or a flight(s), the centre will charge to your Card an amount equal to the dollar amount that the Centre would have charged you when you booked, if you had charged the entire booking to your Card rather than redeeming any Aventura Points (less any portion of the flight or hotel cost that you might have charged to your Card when you booked).
    3. if you redeemed for any other Reward, the Centre will charge to your Card an amount equal to the number of Aventura Points by which your Aventura Account is deficient, multiplied by one cent.
  24. Aventura Points may be redeemed by any Cardholder i.e., by a Primary Cardholder or any authorized user of the same Credit Card Account. Your Credit Card Account must be in Good Standing in order to be able to redeem Aventura Points, charge any portion of the cost of a Reward to a Card (or, for a Quebec resident, pay for same by cheque), book any service through the Centre or Website, or convert Aventura Points into Aeroplan Miles. If you are a Quebec resident paying by cheque, travel cannot be confirmed until your cheque is honoured.
  25. Rewards are displayed on the Website and in such additional materials as CIBC or the Centre may make available from time to time (e.g., in occasional advertisements sent out with a monthly Credit Card Account statement). All Rewards are subject to availability at time of ordering.
  26. Rewards must be redeemed through the Centre or the Website; Rewards cannot be redeemed otherwise. Aventura Points cannot be applied against existing reservations or (unless the Centre agrees in advance) to purchases previously made or for services not booked through the Centre. You must have your Card number ready when placing your order and, if you are acquiring a Lifestyle Reward, you need to quote the appropriate Aventura Lifestyle Reward Code.
  27. The Primary Cardholder may convert Aventura Points to Aeroplan Miles at an exchange rate of 1 to 1, but only in increments of 10,000 Aventura Points. A conversion of Aventura Points to Aeroplan®2 Miles is considered to be a redemption of Aventura Points. By requesting a conversion, the Primary Cardholder authorizes CIBC and/or the Centre to disclose to Aeroplan the information necessary to facilitate the conversion. Your conversion request will not be processed immediately; the conversion may take several business days or longer. Therefore, when making your travel plans, you must allow sufficient time for the Centre to process the conversion as well as for Aeroplan to credit your Aeroplan account. CIBC and the Centre are not responsible for any failure or delay, including by Aeroplan in crediting your Aeroplan account. You cannot cancel a request to convert Aventura Points into Aeroplan miles nor may you convert Aeroplan miles into Aventura Points.

  28. More About Aventura Rewards

  29. Rewards do not include any personal expenses or costs not expressly stated to be included; you are responsible for any personal expenses and for the cost of any services not included with a Reward or with travel or other services purchased through the Centre or the Website, including travel insurance.
  30. Once Rewards are redeemed, they are non-refundable, non-exchangeable and non-transferable (unless you are advised otherwise). Non-rewards travel booked through the Centre or Website may be subject to a non-refundable deposit at the time of booking and is non-exchangeable and non-transferable (unless you are advised otherwise).
  31. Any Rewards which are packaged for two people require double occupancy and joint travel and participation (as applicable).
  32. The Centre may change or substitute Rewards and may change the number of Aventura Points required for specific Rewards at any time without notice. CIBC may change the Aventura Airline Rewards Chart at any time (including any maximum ticket prices) or replace the Chart at any time without notice.
  33. You and/or your guests (if applicable) are solely responsible for obtaining documentation for travel outside Canada. Many countries require a valid passport; some impose additional visa or other travel requirements. Without appropriate documentation you may be refused boarding/entry/access.
  34. Specific terms and conditions may apply to each Reward, and vary by airline or other travel supplier. For example, a specific fitness level may be required for certain Lifestyle Rewards. Travel dates may be restricted during Christmas and Spring Break periods. Please consult your CIBC Aventura Rewards Centre counsellor for complete details and options.
  35. Should circumstances beyond the Centre’s control result in a travel service supplier’s failure to provide a Reward which you have redeemed or booked, the Centre may attempt (but is not required) to arrange a suitable replacement Reward or may choose (but is not required) to credit Aventura Points to your Aventura Account and, if you charged a portion of the Reward’s cost to your Card, credit your Credit Card Account for same (or issue you a cheque, if you are a Quebec resident who paid by cheque). Regardless, neither CIBC nor the Centre is responsible for any costs you may have incurred in relation to a Reward which is cancelled.

  36. More About Aventura Points

  37. CIBC may choose not to credit your Aventura Account with the Aventura Points earned in respect of net Card purchases during a Monthly Statement period if your Credit Card Account is not open and in Good Standing. If the Aventura Account is credited in error or is otherwise credited with Aventura Points that were not properly earned for any reason (including CIBC or any third party error in classifying non-qualifying Credit Card Account activities as Card purchases), CIBC is entitled to remove such Aventura Points from the Aventura Account without notice. If there are insufficient Aventura Points available in the Aventura Account, section 19 will apply.
  38. You are responsible for reviewing the Aventura Points amounts shown on each Monthly Statement. You must notify CIBC in writing of any errors, omissions, or objections in respect of the Points shown (or not appearing) on a Monthly Statement within six months from the date of the Monthly Statement on which the Points appear (or should have appeared). If you do not, CIBC is entitled to treat the Monthly Statement as correct, except for improper credits.
  39. Any portion of the cost of an Airline Travel Reward or Flexible Travel Reward which is charged to the Card earns Aventura Points at the same rate as for net Card purchases (each $1.00 earns one Aventura Point), as do any Taxes and Other Charges paid for by the Card.
  40. Your accumulation of Aventura Points does not entitle you to any vested rights. Aventura Points have no monetary value and so, you cannot exchange them for cash or credit them against your Credit Card Account balance. Aventura Points cannot form the basis of a monetary claim against CIBC.
  41. Aventura Points are not transferable, including to any other Credit Card Account, and cannot be assigned or divided in the event of separation, divorce, bankruptcy or otherwise (unless CIBC consents). In the event of the primary Cardholder’s death where his or her spouse or common-law or civil union partner is an authorized user of the same Credit Card Account, and such spouse or partner applies and is approved as the replacement primary Cardholder, all Aventura Points will simply remain in the Aventura Account for redemption by the spouse/partner or by any other authorized users on the same Credit Card Account. Otherwise, the Aventura Account will be closed and the Aventura Points in it will be available for redemption by the primary Cardholder’s estate, in accordance with these Rewards Program Terms, no later than twelve months after the Aventura Account is closed; if the Aventura Points are not so redeemed by that date for any reason (including due to a dispute among the legal representative(s), beneficiary(ies) and or other claimants), the Points will be cancelled by CIBC. Aventura Points cannot be attached, pledged or hypothecated in any way.

  42. More About the Program

  43. CIBC may disclose information about an Aventura Account to any Cardholder of the Credit Card Account. In other words, CIBC will disclose the current Aventura Account balance to the primary Cardholder or any authorized user of the same Credit Card Account.
  44. If a primary Cardholder closes his/her Credit Card Account or declines to renew his/her Card, all Aventura Points in the Aventura Account will be forfeited unless redeemed within 60 days after the Credit Card Account is closed. If CIBC closes a Credit Card Account or cancels any Card related to it, all Aventura Points are forfeited immediately (except if CIBC simultaneously opens a replacement Credit Card Account and issues a replacement Card due to possible fraud on the closed Credit Card Account/cancelled Card). Also, if the Credit Card Account is closed because the Card(s) are being converted by the primary Cardholder or CIBC into another type of CIBC Credit Card, all Aventura Points in the Aventura Account will be forfeited unless the replacement card(s) offers loyalty rewards into which CIBC permits Aventura Points to be converted or transferred on Card transfers, and the primary Cardholder meets any applicable requirements set by CIBC.
  45. CIBC, the Centre and their agents are not liable or responsible for any injuries, death, property damage or other loss, or for any costs, liability or expenses which may be suffered or incurred by you and/or your family member(s) and/or guest(s), as a result of any Reward, including while travelling on any Airline Travel Reward or Flexible Travel Reward, while engaged in or using any Lifestyle Reward or while using or otherwise caused by a merchandise Reward. You release and discharge CIBC and its agents from any claims, demands, causes of action and actions which may arise in connection with such events. This release binds your legal representatives, heirs, successors and assigns.
  46. CIBC, the Centre and their agents are not liable or responsible for any loss, cost, damage, liability or expense you may suffer or incur, and you release and discharge CIBC, the Centre and their agents from any claims, demands, causes of action and actions which may arise, in connection with any:
    1. error or omission in the Website Catalogue or other sources of information about the Program and any Rewards;
    2. error or delay in crediting or debiting the Aventura Account, including converting Aventura Points into Aeroplan miles;
    3. act or omission by the Centre, including if the Centre provides information which results in travel arrangements that have a higher cost than expected or indicated or which differ in any way from arrangements which may be available elsewhere; and
    4. act or omission of any travel supplier, including its failure to perform as expected or described or if travel services are substituted or changed in any way or cancelled in whole or part.
  47. CIBC may amend or replace these Rewards Program Terms at any time. The amended or replacement Rewards Program Terms will be posted on the Website and will be effective when posted.
  48. CIBC may amend, suspend or terminate all or any part of the Program at any time. Notice of an amendment will be posted on the Website and will be effective when posted. CIBC may suspend all or part of the Program with or without prior notice; if prior notice is not given, notice will be sent as soon as possible after Program suspension (such notice may be included on or with the first Monthly Statement sent after suspension). If the Program is to be terminated in whole, CIBC will send 90 days prior notice to the primary Cardholder, which may be included with or on a Monthly Statement. Any such notice will be deemed to be notice to the authorized users of the Credit Card Account. Any Aventura Points not redeemed before termination will be forfeited. CIBC may terminate any part of the Program with or without notice. Any changes to these Rewards Program Terms or the Program may affect Aventura Points which you may have already accumulated and/or any future accumulations.
  49. You are responsible for any tax liability and tax reporting obligations arising from earning Aventura Points.
  50. The Aventura Rewards Program, including the Centre and Website, is provided by Merit Travel Group which is an independent travel agency, Registration Numbers: ON. 50010422/4499356, BC. 33127/34798/34799, QC. 7002238.
  51. These Rewards Program Terms will be governed by and interpreted in accordance with Canadian law. The courts in the Canadian province or territory in which the primary Cardholder resides (or of Ontario, if he/she resides outside Canada) will have exclusive jurisdiction over any disputes arising in connection with Aventura Points and/or these Rewards Program Terms.
  52. Certain words or phrases used in these Rewards Program Terms have a special meaning, as follows:

    "Aventura Account" means the account in which Aventura Points earned by a Credit Card Account’s Cardholder(s) accumulate, based on net Card purchases;

    "Airline Travel Reward" means a flight that may be obtained through the Centre (by phone, through the Website or otherwise) in exchange for Aventura Points under the Aventura Airline Rewards Chart;

    "Card" means a CIBC credit card that is included in the Program;

    "Cardholder" means a primary Cardholder or authorized user of a Card;

    "Centre" means Merit Travel Group, a travel agency which is independent from CIBC and which provides travel and other services related to the Program;

    "CIBC" means Canadian Imperial Bank of Commerce;

    "Credit Card Account" means a CIBC Aventura World Elite MasterCard account;

    "Flexible Travel Reward" means any travel or other service that may be obtained from the Centre (by phone, through the Website or otherwise) in exchange for Aventura Points only or Aventura Points plus a charge to the Credit Card, other than a Lifestyle Reward or Airline Travel Reward;

    "Good Standing" has the meaning given to it in the CIBC Cardholder Agreement;

    "including" means "including, but not limited to";

    "Lifestyle Reward" means any gift card or merchandise item or any reward that is identified as a "lifestyle reward" on the Website or otherwise that may be obtained from the Centre (by phone, through the Website or otherwise) in exchange for Aventura Points;

    "Monthly Statement" means a monthly Credit Card Account statement;

    "Reward" means a Lifestyle Reward, Airline Travel Reward or Aventura Flexible Travel Reward;

    "Program" means this Aventura Rewards Program;

    "Taxes and Other Charges" includes the following, when/as applicable to Airline Travel Rewards or Flexible Travel Rewards: taxes of any kind, departure or arrival fees, security or other charges, fuel or other surcharges, fees for additional services, tips, port fees, or any other levy imposed by or with the authority of any government, airline or other third party;

    "Top Up Purchase" means the purchase of Aventura Points for flight(s) under the Aventura Airline Rewards Chart, as described in section 11;

    "Website" means the website operated by the Centre and which is located atwww.cibcaventura.com and/or www.cibcexclusiveoffers.com (depending on which of the two sites you access, or both, if you access both) or such other website address(es) as may replace either or both of these from time to time;

    "You" means a primary Cardholder or any authorized user of a Credit Card Account.


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