Talk to a credit counsellor now

Many clients shy away from getting in touch with us. When they finally do, they realize they should have given us a call long ago because we’re here to offer support.

We want to help make meeting your payment obligations easier. To discuss your options, call us at: 

1-855-990-1011Opens your phone app.


Days Hours
Monday to Friday 8:00 am to 11:00 pm ET
Saturday 8:00 am to 7:00 pm ET

Request a call

If you’re an existing CIBC client, fill out this form and we’ll contact you at the time of your choosing. Note that because it usually takes 1 business day for your information to get to our credit counsellors, we won’t be able to give you a call on the day you submit this form.

All the information you've provided on the form and everything we'll discuss over the phone will remain entirely confidential.

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