Advice centre

Meeting your needs in challenging times

Last updated: April 20, 2020

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Latest updates

Video. Helping you when you need it most. 1:20. Opens in a popup.

Video: Helping you when you need it most (1:20)

April 13, 2020

Victor Dodig, President and CEO, on our commitment to helping you when you need it most.

Transcriptfor the video Helping you when you need it most. Opens a new window in your browser.

Update on the Canada Emergency Business Account

March 30, 2020

Laura Dottori-Attanasio, Senior Executive Vice-President and Group Head of Personal and Business Banking, gives an update on the Canada Emergency Business Account.

Financial relief programs for individuals

Help with your CIBC products


Credit cards

Loans and lines of credit

 You can request to defer your regular payments on loans and lines of credit for up to 2 months to help manage financial challenges caused by COVID-19.

Canada Emergency Response Benefit



Ways to bank

Go digital

Contactless payments

Tap more. Touch less. You can now tap your CIBC credit cards for purchases up to $250. You can also tap credit cards stored on your phone. Available at participating retailers. 

Telephone banking

Find a banking centre or ATMOpens a new window in your browser.

 Some banking centres are closed but ATMs are still available.

 Advice and FAQ

Learn about how CIBC can help you if you're facing financial hardship.

COVID-19 Financial Relief FAQ

Protect yourself against COVID-19 scams

There's been a rise in scams that play on fears related to the pandemic. Be cautious of emails, calls and texts that ask you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, such as card number, expiry date, PINs or passwords, with anyone.

Learn moreabout the different kinds of fraud and how to protect yourself.

Powers of attorney (POA)

To help contain the spread of COVID-19, we’re letting clients set up powers of attorney (POA) remotely.

To start the set-up process, phone your personal Financial Advisor. If you don’t have a Financial Advisor, leave a message for the Banking Centre Leader at your nearest branch. Note: Some banking centres are closed or have reduced hours. To find the most up-to-date hours, use our branch locatorOpens a new window in your browser..

Tax information

A Temporary Wage Subsidy for Employers: Canada's COVID-19 response plan (PDF, 40 KB) Opens a new window in your browser.

This report discusses the temporary wage subsidy program for businesses.

Tax measures: Canada’s COVID-19 response plan (PDF, 140 KB) Opens a new window in your browser.

The Government of Canada announced tax measures to help Canadians facing hardship. This is a quick summary of the major tax changes affecting individuals and small businesses.

Resources to help you

We’re here to help you during these uncertain times. Use our resources and tools to take care of your finances and your family.

Learn more

CIBC travel insurance

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