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Meeting your needs in challenging times

Last updated: August 14, 2020

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Laura Dottori-Attanasio, Group Head of Personal and Business Banking.

Helping you navigate challenging times

July 22, 2020

Laura Dottori-Attanasio, Group Head of Personal and Business Banking, gives an update on our Advice for Today site.

Learn moreabout our Advice for Today site.

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Find funding for your business fast

Does your business require funding to recover from the impact of COVID-19? Answer 4 simple questions and match with the right programs and grants for your business.

Get startedon finding funding for your business.

Financial relief for individuals

Help with your CIBC products

Mortgages

Request financial assistance

Credit cards

Loans and lines of credit

 You can request to defer your regular payments on loans and lines of credit for up to 2 months to help manage financial challenges caused by COVID-19.

Request financial assistance

Forbearance plan

A forbearance plan temporarily suspends all or some of your monthly payments, and includes a formal plan to bring your account current. If your hardship is short-term, or you know that you’ll be able to pay a particular amount on a specific future date and continue with your payments from that point forward, this may be an option for you. This plan allows you to keep your home. 

Repayment plan

A repayment plan adds a portion of past due amounts to your regular monthly payment until your account is current. If your hardship is short-term, and you have the ability to make an increased payment for a short period, this may be an option for you. This plan allows you to keep your home. 

Learn how CIBC can help your business


Canada Emergency Response Benefit (CERB)

The Government of Canada launched the CERB to provide financial support to employed and self-employed Canadians who are directly affected by COVID-19.

For program details, visit Canada Emergency Response BenefitOpens a new window in your browser..

If you no longer qualify, find out how to repay the CERBOpens a new window in your browser..

Canada Emergency Student Benefit (CESB)

The Government of Canada launched the CESB to help post-secondary students and recent graduates with the challenges posed by COVID-19.

For program details, visit Government of Canada support for students and recent graduates impacted by COVID-19Opens a new window in your browser..

Don’t have a CIBC account?

Learn how CIBC is supporting students

Direct deposit

CIBC is working with the Canada Revenue Agency (CRA) to help clients receive benefit payments faster and securely through direct deposit.

If you aren’t registered for direct deposit through the CRA, you can now sign up through online or mobile banking: 

Complete the online form to register for CRA direct deposit.

Apply for Government of Canada benefits, through the Government of CanadaOpens a new window in your browser..

One-time tax-free payment for seniors

The Government of Canada has announced one-time tax-free payments of $300 for seniors eligible for the Old Age Security (OAS) pension and an additional $200 for seniors eligible for the Guaranteed Income Supplement (GIS). This means a total of $500 to those eligible for both the OAS and the GIS to help with increased costs due to COVID-19. No application is required and payments will be made during the week of July 6.

For program details, visit One-time tax-fee payment for seniorsOpens a new window in your browser..

Learn how CIBC is supporting seniors

Ways to bank

Go digital

Contactless payments

Tap more. Touch less. You can now tap your CIBC credit cards for purchases up to $250. You can also tap credit cards stored on your phone. Available at participating retailers. 

Telephone banking

Find a banking centre or ATMOpens a new window in your browser.

 Some banking centres are closed but ATMs are still available.

 Advice and FAQ

Learn about how CIBC can help you if you're facing financial hardship.

COVID-19 Financial Relief FAQ



Connect with our virtual assistant to get instant answers online.

Protect yourself against COVID-19 scams

There's been a rise in scams that play on fears related to the pandemic. Be cautious of emails, calls and texts that ask you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, such as card number, expiry date, PINs or passwords, with anyone.

Learn moreabout the different kinds of fraud and how to protect yourself.

Powers of attorney (POA)

To help contain the spread of COVID-19, we’re letting clients set up powers of attorney (POA) remotely.

To start the set-up process, phone your personal Financial Advisor. If you don’t have a Financial Advisor, leave a message for the Banking Centre Leader at your nearest branch. Note: Some banking centres are closed or have reduced hours. To find the most up-to-date hours, use our branch locatorOpens a new window in your browser..

Tax information

A Temporary Wage Subsidy for Employers: Canada's COVID-19 response plan (PDF, 40 KB) Opens a new window in your browser.

This report discusses the temporary wage subsidy program for businesses.

Tax measures: Canada’s COVID-19 response plan (PDF, 140 KB) Opens a new window in your browser.

The Government of Canada announced tax measures to help Canadians facing hardship. This is a quick summary of the major tax changes affecting individuals and small businesses.

Advice for today

We’re here to help you during these uncertain times. Use our resources and tools to take care of your finances and your family.

Learn moreabout our advice for uncertain times.

CIBC travel insurance

Looking for information on how COVID-19 may affect your travel plans? Review the most common questions about travelling.

Creditor insurance

If you have CIBC creditor insurance, you may be eligible to submit a job loss, disability, critical illness or life insurance claim. Learn more about submitting a claim

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