Latest updates from our team

New small business relief loan announced by the government

March 27th, 2020
Laura Dottori-Attanasio,
Senior Executive Vice-President and Group Head of Personal and Business Banking discusses CIBC’s response to the new small business loan announced by the government.

We’re here for you in challenging times — a letter from our CEO

March 24th, 2020
Victor Dodig,
President and CEO, shares some updates on what we've been doing to play our part during this challenging time.

It’s a challenging time — and we’re here to help you

March 16th, 2020
Laura Dottori-Attanasio,
Senior Executive Vice-President and Group Head of Personal and Business Banking, goes over some of the safe and convenient ways you can bank with us remotely.

Meeting your needs in challenging times — a letter from our CEO

March 13th, 2020
Victor Dodig,
President and CEO, shares his thoughts and outlines the actions we're taking to help CIBC clients navigate through this environment.

Thinking long term in volatile markets

March 12th, 2020
Laura Dottori-Attanasio,
Senior Executive Vice-President and Group Head of Personal and Business Banking, gives answers to the most commonly asked questions about investing in volatile markets.

Ways to bank

Online banking

CIBC Online Banking is safe, easy and available.

Mobile banking

Bank anywhere, anytime. Download the CIBC Mobile Banking App for your on-the-go banking needs.

Telephone banking

No Wi-Fi? No problem. Use your phone to bank anytime you want. Call 1-800-465-2422Opens your phone app..

Please note that wait times may be longer than normal.

Find a banking centre or ATM

As always, we’re here to help you manage your money. Use our online and mobile services, visit a banking centre or stay on top of your banking at CIBC ATMs. 

Please note that effective March 18, 2020, some of our banking centres are closed. ATMs at these locations are still available. Review a complete list of the CIBC Banking Centre closures (PDF, 255 KB) Opens a new window in your browser..

Your CIBC products and services

CIBC travel insurance overview

As the situation related to COVID-19 continues to affect global travel, we appreciate that you may have questions about your travel insurance coverage and how your current or future travel plans may be affected. 

Travel advisories issued by the Government of Canada are a critical element in determining your travel insurance coverage related to trip cancellation/interruption and travel emergency medical insurance. On Friday, March 13, 2020, the Government of Canada issued a global travel advisoryOpens a new window in your browser. stating that Canadians should “avoid non-essential travel” outside of Canada. For more information, check Travel and TourismOpens a new window in your browser..

We want to keep you informed about how these changes affect you. Below are some of the most common questions you may have about travelling:


If you’re facing a pay disruption and other financial issues due to COVID-19, we can help with a 6-month payment deferral for mortgages and the opportunity for relief on other credit products. Contact your CIBC advisor or call 1-877-454-9030Opens your phone app..

Due to an extremely high volume of calls, we encourage those who are experiencing financial hardship to first complete our financial assistance formOpens in a popup. Clients who have completed the online form will receive a follow-up email from the CIBC Advisory Team.

Small business

As the COVID-19 situation continues to evolve, we want you to know we're here for you and your small business. Please don’t hesitate to call your small business advisor or our new, specialized contact centre team of small business banking experts at 1-800-609-0086Opens your phone app.. You can also have a CIBC representative contact you to discuss financial assistance options. To request help, please complete our financial assistance form for small businesses.

Tax information and insights

Protect yourself against COVID-19 scams

Since the arrival of COVID-19, there has been an unfortunate rise in scams which play on fears related to the pandemic. Be aware and cautious of emails, calls and texts which request you to share any personal information or to provide immediate payment. 

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, like card number, expiry date, PINs or passwords, with anyone.

Learn more about the different kinds of fraud and how you can protect yourself