Advice centre

Meeting your needs in challenging times

Last updated: April 1, 2021

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Latest updates

Laura Dottori-Attanasio, Group Head of Personal and Business Banking.

Helping you navigate challenging times

Laura Dottori-Attanasio, Group Head of Personal and Business Banking, gives an update on our Advice for Today site.

Learn moreabout our Advice for Today site.

Highly Affected Sectors Credit Availability Program (HASCAP)

The Government of Canada’s HASCAP program provides businesses facing ongoing impacts from COVID-19 with loans of up to $1 million over extended terms, with interest-only payments for the first 12 months. To begin your application, contact your CIBC advisor or have us contact you at your convenience.

Request a call Opens in a new window.

Financial assistance


Canada Emergency Response Benefit (CERB)

The Government of Canada launched the CERB to provide financial support to employed and self-employed Canadians who are directly affected by COVID-19.

This program is now closed. Find details on transitioning to new benefits programs on the Government of Canada website Opens in a new window..

Canada Recovery Benefits

The Government of Canada has announced 3 recovery programs to support Canadians impacted by COVID-19: Canada Recovery Benefit (CRB), Canada Recovery Sickness Benefit (CRSB) and Canada Recovery Caregiving Benefit (CRCB). 

  • The CRB program provides support for workers who are self-employed or aren’t eligible for Employment Insurance (EI) and still require income support
  • The CRSB program is for workers who can’t work because they are sick or must self-isolate for reasons related to COVID-19
  • The CRCB program is for eligible workers who can’t work because they must provide care to children or family members due to the closure of schools, day cares or care facilities

For more program details, visit Canada’s COVID-19 Economic Response PlanOpens a new window..

Direct deposit

CIBC is working with the Canada Revenue Agency (CRA) to help clients receive benefit payments faster and securely through direct deposit.

If you aren’t registered for direct deposit through the CRA, you can now sign up through online or mobile banking: 

Complete the online form to register for CRA direct deposit.

Apply for Government of Canada benefits, through the Government of CanadaOpens a new window in your browser..

Repayment of Government Benefits

Repayment of benefits may be required if your employment status has changed during the benefit period or if you don’t meet the eligibility requirements. You can find details on eligibility and repayment instructions for each program on the Government of Canada websiteOpens in a new window..

For repayment instructions using CIBC Online or Mobile Banking, go to COVID-19 financial relief FAQ.

Ways to bank

Go digital

Contactless payments

Tap more. Touch less. You can now tap your CIBC credit cards for purchases up to $250. You can also tap credit cards stored on your phone. Available at participating retailers. 

Telephone banking

Find a banking centre or ATMOpens a new window in your browser.

 Some banking centres are closed but ATMs are still available.

 Advice and FAQ

Learn about how CIBC can help you if you're facing financial hardship.

COVID-19 Financial Relief FAQ


 COVID Alert logo.

Let’s take care of ourselves and protect our communities


Get instant automated answers to common banking questions.

Protect yourself against COVID-19 scams

There's been a rise in scams that play on fears related to the pandemic. Be cautious of emails, calls and texts that ask you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, such as card number, expiry date, PINs or passwords, with anyone.

Learn moreabout the different kinds of fraud and how to protect yourself.

Powers of attorney (POA)

To help contain the spread of COVID-19, we’re letting clients set up powers of attorney (POA) remotely.

To start the set-up process, phone your personal Financial Advisor. If you don’t have a Financial Advisor, leave a message for the Banking Centre Leader at your nearest branch. Note: Some banking centres are closed or have reduced hours. To find the most up-to-date hours, use our branch locatorOpens a new window in your browser..

Tax information

A Temporary Wage Subsidy for Employers: Canada's COVID-19 response plan (PDF, 40 KB) Opens a new window in your browser.

This report discusses the temporary wage subsidy program for businesses.

Tax measures: Canada’s COVID-19 response plan (PDF, 140 KB) Opens a new window in your browser.

The Government of Canada announced tax measures to help Canadians facing hardship. This is a quick summary of the major tax changes affecting individuals and small businesses.

Advice for today

We’re here to help you during these uncertain times. Use our resources and tools to take care of your finances and your family.

Learn moreabout our advice for uncertain times.

CIBC travel insurance

Looking for information on how COVID-19 may affect your travel plans? Review the most common questions about travelling.

Creditor insurance

If you have CIBC creditor insurance, you may be eligible to submit a job loss, disability, critical illness or life insurance claim. Learn more about submitting a claim

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