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Meeting your needs in challenging times

Last updated: June 2, 2020

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Apply for the Canada Emergency Student Benefit (CESB) available May 15

May 14, 2020

To help post-secondary students and recent graduates who will experience financial hardship over the summer due to COVID-19, the Government of Canada is launching the Canada Emergency Student Benefit through the Canada Revenue Agency (CRA) on Friday, May 15.

Learn moreabout the Canada Emergency Student Benefit.

Video. Helping you when you need it most. 1:20. Opens in a popup.

Video: Helping you when you need it most (1:20)

April 13, 2020

Victor Dodig, President and CEO, on our commitment to helping you when you need it most.

Transcriptfor the video Helping you when you need it most. Opens a new window in your browser.

Financial relief programs for individuals

Help with your CIBC products

Mortgages

Credit cards

Loans and lines of credit

 You can request to defer your regular payments on loans and lines of credit for up to 2 months to help manage financial challenges caused by COVID-19.



Canada Emergency Response Benefit (CERB)

The Government of Canada launched the CERB to provide financial support to employed and self-employed Canadians who are directly affected by COVID-19.

For program details, visit Canada Emergency Response BenefitOpens a new window in your browser..

Canada Emergency Student Benefit (CESB)

The Government of Canada launched the CESB to help post-secondary students and recent graduates with the challenges posed by COVID-19.

For program details, visit Government of Canada support for students and recent graduates impacted by COVID-19Opens a new window in your browser..

Don’t have a CIBC account?

Learn how CIBC is supporting students

Direct deposit

CIBC is working with the Canada Revenue Agency (CRA) to help clients receive benefit payments faster and securely through direct deposit.

If you aren’t registered for direct deposit through the CRA, you can now sign up through online or mobile banking: 

Complete the online form to register for CRA direct deposit.

Apply for Government of Canada benefits, through the Government of CanadaOpens a new window in your browser..

One-time tax-free payment for seniors

The Government of Canada has announced one-time tax-free payments of $300 for seniors eligible for the Old Age Security (OAS) pension and an additional $200 for seniors eligible for the Guaranteed Income Supplement (GIS). This means a total of $500 to those eligible for both the OAS and the GIS to help with increased costs due to COVID-19. No application is required and payments will be made automatically.

For program details, visit One-time tax-fee payment for seniorsOpens a new window in your browser..

CIBC Launches Holidays for Heroes™

CIBC Holidays for Heroes logo. Giving a break to those who have given so much

Our healthcare workers have given us so much. With Holidays for Heroes, we’re giving 30 million Aventura® Points in travel vouchers for a much deserved break.

Nominate your healthcare hero today for their chance to receive a travel voucher. 

Learn moreabout CIBC Holidays for Heroes. Opens a new window in your browser.

Ways to bank

Go digital

Contactless payments

Tap more. Touch less. You can now tap your CIBC credit cards for purchases up to $250. You can also tap credit cards stored on your phone. Available at participating retailers. 

Telephone banking

Find a banking centre or ATMOpens a new window in your browser.

 Some banking centres are closed but ATMs are still available.

 Advice and FAQ

Learn about how CIBC can help you if you're facing financial hardship.

COVID-19 Financial Relief FAQ

Protect yourself against COVID-19 scams

There's been a rise in scams that play on fears related to the pandemic. Be cautious of emails, calls and texts that ask you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, such as card number, expiry date, PINs or passwords, with anyone.

Learn moreabout the different kinds of fraud and how to protect yourself.

Powers of attorney (POA)

To help contain the spread of COVID-19, we’re letting clients set up powers of attorney (POA) remotely.

To start the set-up process, phone your personal Financial Advisor. If you don’t have a Financial Advisor, leave a message for the Banking Centre Leader at your nearest branch. Note: Some banking centres are closed or have reduced hours. To find the most up-to-date hours, use our branch locatorOpens a new window in your browser..

Tax information

A Temporary Wage Subsidy for Employers: Canada's COVID-19 response plan (PDF, 40 KB) Opens a new window in your browser.

This report discusses the temporary wage subsidy program for businesses.

Tax measures: Canada’s COVID-19 response plan (PDF, 140 KB) Opens a new window in your browser.

The Government of Canada announced tax measures to help Canadians facing hardship. This is a quick summary of the major tax changes affecting individuals and small businesses.

Advice for today

We’re here to help you during these uncertain times. Use our resources and tools to take care of your finances and your family.

Learn moreabout our advice for uncertain times.

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