Advice centre

Meeting your needs in challenging times

Last updated: October 26, 2020

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Latest updates

Laura Dottori-Attanasio, Group Head of Personal and Business Banking.

Helping you navigate challenging times

July 22, 2020

Laura Dottori-Attanasio, Group Head of Personal and Business Banking, gives an update on our Advice for Today site.

Learn moreabout our Advice for Today site.

The Canada Emergency Business Account (CEBA) program has been expanded

Get the financial support you need. Check for additional eligibility and program details before you apply. 

Learn moreabout CEBA.

Financial assistance


Canada Emergency Response Benefit (CERB)

The Government of Canada launched the CERB to provide financial support to employed and self-employed Canadians who are directly affected by COVID-19.

For program details, visit Canada Emergency Response BenefitOpens a new window in your browser..

If you no longer qualify, find out how to repay the CERBOpens a new window in your browser..

Canada Emergency Student Benefit (CESB)

The Government of Canada launched the CESB to help post-secondary students and recent graduates with the challenges posed by COVID-19.

For program details, visit Government of Canada support for students and recent graduates impacted by COVID-19Opens a new window in your browser..

Don’t have a CIBC account?

Learn how CIBC is supporting students

Canada Recovery Benefits

The Government of Canada has announced 3 recovery programs to support Canadians impacted by COVID-19: Canada Recovery Benefit (CRB), Canada Recovery Sickness Benefit (CRSB) and Canada Recovery Caregiving Benefit (CRCB). 

  • The CRB program provides support for workers who are self-employed or aren’t eligible for Employment Insurance (EI) and still require income support
  • The CRSB program is for workers who can’t work because they are sick or must self-isolate for reasons related to COVID-19
  • The CRCB program is for eligible workers who can’t work because they must provide care to children or family members due to the closure of schools, day cares or care facilities

For more program details, visit Canada’s COVID-19 Economic Response PlanOpens a new window..

Direct deposit

CIBC is working with the Canada Revenue Agency (CRA) to help clients receive benefit payments faster and securely through direct deposit.

If you aren’t registered for direct deposit through the CRA, you can now sign up through online or mobile banking: 

Complete the online form to register for CRA direct deposit.

Apply for Government of Canada benefits, through the Government of CanadaOpens a new window in your browser..

Ways to bank

Go digital

Contactless payments

Tap more. Touch less. You can now tap your CIBC credit cards for purchases up to $250. You can also tap credit cards stored on your phone. Available at participating retailers. 

Telephone banking

Find a banking centre or ATMOpens a new window in your browser.

 Some banking centres are closed but ATMs are still available.

 Advice and FAQ

Learn about how CIBC can help you if you're facing financial hardship.

COVID-19 Financial Relief FAQ



Connect with our virtual assistant to get instant answers online.

Protect yourself against COVID-19 scams

There's been a rise in scams that play on fears related to the pandemic. Be cautious of emails, calls and texts that ask you to share any personal information or to provide immediate payment.

As always, don’t share your personal information, including your SIN (Social Insurance Number) or banking information, such as card number, expiry date, PINs or passwords, with anyone.

Learn moreabout the different kinds of fraud and how to protect yourself.

Powers of attorney (POA)

To help contain the spread of COVID-19, we’re letting clients set up powers of attorney (POA) remotely.

To start the set-up process, phone your personal Financial Advisor. If you don’t have a Financial Advisor, leave a message for the Banking Centre Leader at your nearest branch. Note: Some banking centres are closed or have reduced hours. To find the most up-to-date hours, use our branch locatorOpens a new window in your browser..

Tax information

A Temporary Wage Subsidy for Employers: Canada's COVID-19 response plan (PDF, 40 KB) Opens a new window in your browser.

This report discusses the temporary wage subsidy program for businesses.

Tax measures: Canada’s COVID-19 response plan (PDF, 140 KB) Opens a new window in your browser.

The Government of Canada announced tax measures to help Canadians facing hardship. This is a quick summary of the major tax changes affecting individuals and small businesses.

Advice for today

We’re here to help you during these uncertain times. Use our resources and tools to take care of your finances and your family.

Learn moreabout our advice for uncertain times.

CIBC travel insurance

Looking for information on how COVID-19 may affect your travel plans? Review the most common questions about travelling.

Creditor insurance

If you have CIBC creditor insurance, you may be eligible to submit a job loss, disability, critical illness or life insurance claim. Learn more about submitting a claim

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