Branch services at CIBC

Every CIBC branch is included in our commitment to accessibility. New branches are built to be fully accessible from day one, including parking facilities, in-branch bank machines, vestibule access and counter height.

Since 2006, we have committed nearly $1 million per year to accessibility projects across CIBC, on enhancements such as door operators, ramps, washroom upgrades and site improvements addressing parking and other accessibility issues within existing branches.

Assistive Devices

You may use your personal assistive device when accessing our services or facilities.

Support persons and Service Animals

Clients with disabilities can be accompanied by a support person or service animal when accessing our services or facilities.

American Sign Language (ASL) Interpreters and Captioning Services

CIBC has a list of approved ASL and Langue des signes québécoise (LSQ) interpreters, as well as Communication Access Realtime Translation (CART) captioning services that help our clients who are deaf, deafened or hard of hearing.

If you require an accommodation for an interpreter, please book a meeting and indicate you require an accommodation in the notes section of the form. Most of our sign language vendors require advanced notice for bookings, so please consider that as you book your meeting. We will arrange an interpreter for your meeting subject to their availability.

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