Our Role and Mandate:
The office of the CIBC Ombudsman works closely with both clients and CIBC's business leaders to address client concerns.
Our mandate is to review unresolved complaints involving CIBC and its group of companies (collectively CIBC). We try to resolve disputes fairly through an independent and thorough investigation. Recommendations are non-binding and parties are free to pursue other avenues if a settlement is not reached.
The cases brought to our office allow us to identify areas, products and services where changes might be made to enhance the service to our clients. To this end, the CIBC Ombudsman communicates regularly with CIBC's senior business leaders to highlight opportunities for improvement.