Recent years have also seen remarkable changes in the way CIBC serves its clients - innovative technologies allow customers 24-hour access to banking services, 7 days a week. In 1992, CIBC was the first Canadian financial institution to offer an automated telephone banking service nationwide and, by 1998, CIBC had registered its 1 millionth telephone-banking customer. Today, Telephone Banking fulfils over 110 million financial transactions each year through its call centres in Halifax, Montreal, Regina and Toronto. CIBC’s automated telephone banking service has been ranked first in the industry and consistently leads the big five banks in overall client satisfaction.
The next breakthrough in electronic banking was the use of the Internet. CIBC's first website, launched in 1995, was a static site that only provided information. A few years later, however, the bank started offering banking services on the Internet. With many services now accessible on the web, CIBC has more than 1 million customers banking online.