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Explore common topics and questions in our help centre.

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Banking support

Get help with day-to-day banking, CIBC Online Banking® and the CIBC Mobile Banking® App.

Call CIBC Telephone Banking:

 1-800-465-2422Opens your phone app.
(Canada and the U.S.)

 1-902-420-2422Opens your phone app.

Credit card support

For help with transactions, credit limit increases and more.

Call CIBC Credit Card Services:

 1-800-465-4653Opens your phone app.
(Canada and the U.S.)

 1-514-861-4653Opens your phone app.

Additional support

Lost your credit card?

If you’ve lost your credit card, lock it on CIBC Online Banking or the CIBC Mobile Banking App to prevent new transactions.

If your card is lost or stolen, call us at: 

 1-800-663-4575Opens your phone app.
(Canada and the U.S.)

 1-514-861-9898Opens your phone app.

Have other banking questions?

Contact us in a way that’s convenient for you.

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   Call us

Full-service telephone banking 24 hours a day, 7 days a week.

How to use Telephone Banking

General banking inquiries: 1-800-465-2422Opens your phone app., or for service in French, 1-888-337-2422Opens your phone app.

Mobile banking support: 1-877-433-1902Opens your phone app.

Credit card services: 1-800-465-4653Opens your phone app.

Teletype Device Service (for the deaf and hard of hearing): 

For clients using Teletype Devices (TTY), call 1-877-331-3338Opens your phone app..

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