Claims Overview

What to do in the event of an emergency

In the event of an emergency, call CIBC Travel Assistance

CIBC Travel Assistance is available for you 24 hours a day, 7 days a week.

From Canada or the U.S., call 1-800-848-8454

From all other locations, call collect 1-416-340-7124

You must notify CIBC Travel Assistance

  • prior to receiving any medical treatment,
  • if you must cancel, interrupt or delay your trip, or
  • you experience any emergency.

Failure to notify CIBC Travel Assistance will delay the processing and payment of your claim and may limit the amount of your claim payment.

How to file a claim

CIBC Emergency Travel Medical Insurance, CIBC Baggage and Personal Effects Insurance, and CIBC Accidental Death and Dismemberment Insurance
  • Call CIBC Travel Assistance at 1-800-848-8454 within 30 days of occurrence to report a claim and obtain a claim form
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in the Certificate of Insurance
  • All claims must be submitted through a claim form in writing within 60 days of the date the service was provided or the emergency situation occurred
  • Call CIBC Travel Assistance at 1-800-848-8454 no later than the first business day following the cause for cancellation of your trip to report the cancellation and obtain a claim form. Call CIBC Travel Assistance immediately if you must interrupt or delay your trip to report the interruption or delay and obtain a claim form.
  • Review and complete the claim form and mail it to the address provided in the form along with any required documentation that is outlined in the Certificate of Insurance
  • All claims must be submitted through a claim form in writing within 60 days of the date the service was provided or the emergency situation occurred

For more detail about claims, refer to the sample Certificate of Insurance. (260KB)

Terms and Conditions

Coverage amounts shown are in Canadian dollars. CIBC Emergency Travel Medical Insurance and certain benefits under CIBC Trip Cancellation, Trip Interruption and Comprehensive Travel Insurance are underwritten by Co-operators Life Insurance Company. CIBC Baggage and Personal Effects Insurance, Rental Vehicle Damage Insurance and certain benefits under CIBC Trip Cancellation, Trip Interruption and Comprehensive Travel Insurance are underwritten by The Sovereign General Insurance Company.

CIBC Travel Insurance is administered by TIC Travel Insurance Coordinators Ltd. (TIC). TIC provides the CIBC Travel Assistance service and claims services in respect of all insurance coverage under CIBC Travel Insurance plans. CIBC Travel Insurance is subject to eligibility conditions, limitations and exclusions (including pre-existing medical condition exclusions), which are contained in the certificate of insurance you receive following enrolment. You can view a sample copy of the current Certificate of Insurance online (260KB) or call CIBC Travel Insurance at 1-800-281-9109. Products and their features may change or no longer be offered at any time. The above is a general description only.

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