A faster way to connect

Weíve introduced new features to give you a better
experience when you call CIBC .

  • Quickly connect to the right representative
  • Save time with self-authentication
  • Take advantage of new automated features

Whatís new?

The following features are now available to you.


Quickly identify yourself by entering
your online user ID and password ó
no more security questions.

Request a call

No need to wait on hold.
Automatically receive a call when
the next representative is available.

Password reset

You can also use our fast, secure
system to reset your password
yourself, from wherever you are.

An advanced new way to identify yourself

Weíre excited to introduce voice biometrics,
a system that converts the unique characteristics
of your voice to a voiceprint ó like a fingerprint.

Benefits of using voice biometrics
  • Itís easy to use
  • Itís secure because no one can replicate your voice
  • Your voice becomes your password óyou canít forget it
Frequently asked questions
How do I enroll for self-authentication?
If you already have an online user ID and password, youíre already enrolled.

If you donít have an online user ID, call us at to set one up.
What do I do if self-authentication doesnít work?
You can make a selection in our phone system and be directed to a representative who will simply ask a few questions to authenticate you.
What if I canít remember my User ID or password?
Not to worry. Call us at and a representative will help you.
Is my voiceprint really unique?
Yes. A voiceprint encompasses over a hundred different behavioural and physical characteristics that represents your voice. Itís as unique as your fingerprint.
How do I enroll in voice biometrics?
To enroll in voice biometrics, call us at and a representative will help you.
Iím concerned about privacy. I donít like the idea of CIBC recording my voice.
We understand your concern. We only record your voice to create the voiceprint, which is just a digital representation of your voice that only works with our system.

A voiceprint is not an audio recording or something that can be stolen. We only store a numeric sequence that represents the shape and size of your vocal tract, which we compare against your voice each time you call. It cannot be used to gain access to any other system, nor can it be used to reverse-engineer your voice.