General FAQ Questions
- How do I link an account to my CIBC debit card?
- What accounts can I access in Online Banking?
- How do I open a bank account?
- How do I unlink an account from my debit card?
- What are your account fees and service charges?
- What's my branch transit number and bank account number, and where can I find them?
- How do I get a replacement CIBC debit card?
- How can I have holds partially or fully waived?
- What if I have transactions scheduled or pending on an account that I want to unlink?
- What does it mean to apply for the benefit of a third party?
- How do I make my account a joint account?
- What information about my loan is shown in My Accounts on Online Banking?
- How do I close my CIBC account?
- What is direct deposit?
- Is my bank account balance current?
- What is considered acceptable identification to open accounts with CIBC?
Top questions clients are asking:
- Can my credit card PIN be changed at a bank machine that is not CIBC?
- Lost or Stolen Card FAQ
- How long do I have to select a PIN for my new credit card?
- What happens when I link a credit card to my debit card?
- How do I make credit card payments?
- Why do I have to visit a CIBC ATM or in-store payment terminal to complete my digital PIN change for my credit card?
- How do I get detailed information about the purchases on my credit card statement?
- How do I select a PIN for my new CIBC credit card?
- How do I change the PIN for my existing CIBC credit card?
- What happens if I don’t select a PIN for my new credit card?