Frequently asked questions

Credit cards

  1. How do I access my credit card through electronic services?
  2. How do I add an additional cardholder to my credit card?
  3. What are the CIBC credit card's eligibility requirements and how do I apply?
  4. How do I find out about the purchases on my credit card statement?
  5. Can I transfer to a different credit card?
  6. How does my credit card issuer calculate the exchange rate for purchases in the U.S.?
  7. How do I cancel my credit card?
  8. How do I replace my CIBC credit card?
  9. How is interest calculated on cash advances or convenience cheques?
  10. Under what circumstances might my card be declined?
  11. How do I track my credit card status and activities?
  12. How long does it take for my credit card application to be processed?
  13. How can I find out the status of my credit card application?

More Credit Card FAQs

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  1. How do I access my credit card through electronic services?

    If you’re the primary CIBC credit cardholder, you can access your credit card account through CIBC Online Banking®, CIBC Mobile Banking®, any CIBC ATM and Telephone Banking (1-800-465-2422). You can only access accounts as the primary cardholder.

    Primary credit cardholders without a CIBC bank account have inquiry-only access through Online Banking. Primary cardholders with a CIBC bank account can make cash advances, transfers and payments.

    You can access the funds in your credit card account in-branch, at a CIBC ATM, through Online Banking and Telephone Banking (1-800-465-2422). Cash advances (including an advance from a credit card account to a bank account), accumulate interest from the day you receive the cash advance.

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  2. How do I add an additional cardholder to my credit card?

    As the primary credit cardholder, you can request additional credit cards, up to a maximum of 3 (maximum of 2 for the CIBC Dividend Platinum® Visa* Card; maximum of 9 for the CIBC Aerogold® Visa* Card for Business, the CIBC Aventura® Visa* Card for Business and the CIBC bizline® Visa* Card for Business) for your spouse, friends or family members.

    Add an additional cardholder to your credit card account:

    • Sign on to CIBC Online or Mobile Banking
    • From the menu, choose "Customer Services"
    • Select "Add a cardholder"

    You can also add an authorized user by writing to CIBC Credit Card Services, by visiting a CIBC Banking Centre or by calling CIBC Credit Card Services at 1‑800‑465‑4653.

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  3. What are the CIBC credit card eligibility requirements and how do I apply?

    To be eligible for a CIBC credit card, you must be a Canadian resident who has reached the age of majority:

    18 years - PEI, QC, ON, MB, SK, AB
    19 years - NFLD, NB, NS, BC, YK, NT, NU

    You must meet CIBC standard credit requirements, including no bankruptcy claim within the last 7 years.

    Basic employment details


    Minimum annual household income of $15,000 for the:

    • CIBC Aventura® Gold Visa* Card
    • CIBC Aventura® Visa* Card
    • CIBC Aero Platinum® Visa* Card
    • CIBC Dividend Platinum® Visa* Card
    • CIBC Dividend® Visa* Card
    • CIBC Tim Hortons® Double Double® Visa* Card
    • CIBC Platinum Visa* Card
    • CIBC Classic Visa* Card
    • CIBC U.S. Dollar Aventura® Gold Visa* Card
    • CIBC Select Visa* Card

    Minimum annual individual income of $35,000 for the:

    • CIBC Aventura® Visa* Card for Business
    • CIBC bizline® Visa* Card for Business

    Minimum annual household income of $35,000 for the:

    • CIBC Aerogold® Visa* Card for Business

    Minimum annual individual income of $60,000 or annual household income of $100,000 for the:

    • CIBC Aventura® Visa Infinite* Card
    • CIBC Aerogold® Visa Infinite* Card
    • CIBC Dividend® Visa Infinite* Card

    Minimum annual household income of $200,000 for the:

    • CIBC Aerogold® Visa Infinite Privilege* Card

    Grants and bursaries qualify as income, but student loans do not.

    If you’re self-employed, you’ll be required to provide proof of income from the past 18 months.

    Apply online for a CIBC credit card

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  4. How do I find out about the purchases on my credit card statement?

    If you have any questions about a purchase or want to dispute an item on your statement, call CIBC Credit Card Services at within 30 days after the date of the statement on which the transaction first appeared. Refer to "Who do I contact for assistance with my CIBC credit card account?" for contact numbers and hours of operation.

    If you believe your card was used fraudulently, call CIBC Credit Card Services at 1-800-663-4575 (Canada and U.S.) or 514-861-9898 (from elsewhere). Help is available 24 hours a day, 7 days a week.

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  5. Can I transfer to a different credit card?

    If you have a CIBC credit card and are interested in switching to another CIBC credit card, call CIBC Credit Card Services at 1-800-465-4653 (Canada and U.S.) or 514‑861‑4653 (from elsewhere). Refer to "Who do I contact for assistance with my CIBC credit card account?" for contact numbers and hours of operation.

    To request a credit card transfer, you can also call Telephone Banking at 1-800-465-2422. Help is available 24 hours a day, 7 days a week.

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  6. How does my credit card issuer calculate the exchange rate for purchases in the U.S.?

    Visa* International converts all foreign transactions to Canadian funds at a preferred exchange rate. All transactions, including credits are also subject to a 2.5% administration fee. This fee offsets the costs incurred by Visa International and CIBC in offering a worldwide Visa service.

    Note, a foreign currency transaction is a more expensive transaction than a domestic transaction. Here’s an example of the conversion calculation:

    • Original amount of purchase is $50 US
    • Assume the rate of exchange is 1.54
    • Canadian amount $77.00 +2.5% administration fee = $1.93
    • The total amount recorded on your statement would be $78.93 CA

    The exchange rate varies and may not be the one in effect at the time of purchase.

    For more information, contact CIBC Credit Card Services at 1-800-465-4653 (Canada and U.S.) or 514-861-4653 (from elsewhere). Refer to "Who do I contact for assistance with my CIBC credit card account?" for contact numbers and hours of operation.

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  7. How do I cancel my credit card?

    For security reasons, card cancellation requests must be made by phone, fax or mail to CIBC Credit Card Services.

    Refer to "Who do I contact for assistance with my CIBC credit card account?" for contact numbers and hours of operation.

    Please ensure you:

    • Cut the card up and discard
    • Contact the appropriate companies to cancel pre-authorized payments on your credit card account
    • Destroy all Convenience Cheques

    When you cancel your card, all the features and benefits of the card, such as ATM access and rewards, will stop functioning. A monthly statement will continue to be sent until the balance is at zero.

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  8. How do I replace my CIBC credit card?

    You can request the replacement of a damaged card by phone, fax or mail to CIBC Credit Card Services. Refer to "Who do I contact for assistance with my CIBC credit card account?" for contact numbers and hours of operation. Include your name, credit card account number, mailing address, telephone number and signature for fax or mail requests.

    If your card is lost or stolen, call CIBC Credit Card Services - Loss Prevention immediately at 1-800-663-4575 (Canada and U.S.) or 514-861-9898 (from elsewhere). Help is available 24 hours a day, 7 days a week.

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  9. How is interest calculated on cash advances or Convenience Cheques?

    For cash advances, interest is charged from the day you receive the cash advance until the day a payment is made to cover the amount of the cash advance, plus the interest accrued on it.

    For Convenience Cheques, interest is charged from the day the cheque is posted to your credit card account until the day a payment is made to cover the amount of the cheque, plus the interest accrued on the cheque.

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  10. Under what circumstances could my card be declined?

    When using a CIBC credit card through the Plus* or Interac® network system or the Visa International system, a transaction from a chequing, savings or other account may be declined. Access to the credit card account through a debit card (if you have linked your credit card account to your debit card) may also be declined. This is at the discretion of each independent financial institution and cannot be controlled by CIBC.

    Also, if your CIBC credit card account is blocked due to overdue payments or other failures to comply with the CIBC Visa Cardholder Agreement, you’ll be unable to use your credit card to access any bank accounts registered on the card.

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  11. How do I track my credit card status and activities?

    As the primary CIBC credit cardholder, you can request your credit card balance, available credit and last payment through CIBC Online Banking or Telephone Banking (1-800-465-2422).

    The Online Banking service also lets you view your payment due date, minimum payment amount, transaction details and more. Plus, you have complete access to our online CIBC credit management tools and services to help you get the most out of your credit card.

    Enjoy these benefits of Online Banking:

    • Easy Organization: Get a more detailed view of your credit card spending and create customized monthly budgets with the spend report1
    • Smart Management: Set spend alerts so you’re notified when you're close to your credit limit or when you've exceeded your personal budget. With the personal spend manager, create your own personal spend categories to track and manage what's important to you
    • Increased Security: Set credit report alerts2 to stay aware of unusual activity on your credit report. With fraud alerts, you can be notified as soon as possible about potential unauthorized use of your credit card

    Outstanding authorizations accruing daily interest or rewards, such as Aeroplan® Miles or Aventura® Points, aren’t available.

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  12. How long does it take for my credit card application to be processed?

    It takes approximately 2 to 3 weeks to receive and process your application from the time you apply for a CIBC credit card online. You’ll be notified by mail about the status of your application.

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  13. How can I find out the status of my credit card application?

    To find out the status of your application within 2 to 3 weeks of applying online, call CIBC Credit Card Services at 1-888-726-7320.

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1 Transactions must be first posted to your account before they can trigger a spend alert. It may then take up to 24 hours after a triggered transaction is posted for an alert to be sent.

2 This service is provided by Equifax Canada, a leading credit bureau in Canada

® Registered trademark of CIBC.

Visa Int./ lic. user.

® Aerogold is Registered Trademark of Aimia Canada Inc. CIBC Authorized Licensee of Mark.

™ Trademark of Interac Association; CIBC authorized Licensee