Invoicing and Payment

The CIBC Accounts Payable group is responsible for the payment processing of all invoices for goods and services on behalf of CIBC's Group of Companies in Canada and the United States.

All invoices submitted to CIBC should be sent directly to the CIBC Accounts Payable group and must contain the following information in order to be processed:

  • Attention to: CIBC contact name and email address
  • CIBC Legal Entity name and Business Unit Number
  • Organizational Unit number (Transit)

Note – A CIBC contract number and/or Purchase Order (PO) number should also be provided whenever possible. To ensure invoices are successfully entered into our system and routed for timely review and approval, invoices sent electronically (via email) must meet the following criteria:

  • Invoices must be in PDF format
  • Only one invoice per PDF
  • Only one email per invoice with supporting documentation (supporting documentation can be in other file formats such as .doc, .xls, etc.)
  • All mandatory information is contained within the invoice; not in the body of the email

Forward all invoices for goods/services to: Supplier_APWF@cibc.com.

Canadian CIBC Group of Companies
Business Unit Legal Entity Name
09902 Canadian Imperial Bank of Commerce (CIBC): this business unit is the main CIBC business unit; the majority of goods and services purchased in Canada are related to this business unit.
24100 CIBC World Markets Inc.
90164 Home Loans Canada (HLC)
90172 CIBC Mortgage Inc.
90613 CIBC Insurance Agency Inc.
90797 CIBC Life Insurance Company Limited
91196 INTRIA Items Inc.
91581 CIBC Securities Inc.
91779 CIBC Investor Services
97435 CIBC Asset Management Inc. or Gestion d’actifs CIBC inc.
97740 CIBC Trust
U.S. CIBC Group of Companies
Business Unit Legal Entity Name
24200 CIBC World Markets Corp.
69569 CIBC Inc. (Real Estate Interim)
69574 CIBC Inc. (Real Estate Securitization)
69576 CIBC Inc. (Real Estate Construction Bridge)
69666 Canadian Imperial Holdings Inc.
69669 CIBC Inc.
69676 CIBC Capital Corporation
69753 CIBC WG Argosy MF1 LP
69760 CIBC NY Branch
69776 CIBC USA Holdings Inc.
69957 Atlantic Trust Group, Inc.
69958 Atlantic Trust Company, N.A.
69959 Atlantic Trust Investment Advisor, Inc.
69960 Audit/Inspection

Invoices for Goods or Services requested by Purchase Order

Invoices to CIBC for goods or services requested by Purchase Order (PO) must be directed to mailbox.EIDelivery@cibc.com.

Additional Invoicing Requirements

To ensure invoices can be accurately reviewed and approved, providing the following supplementary information is strongly recommended:

  • A unique invoice number*
  • Description of goods/services provided
  • Invoice subtotal amount of the expense before taxes by tax region
  • Freight charges (if applicable)
  • Environmental charges (if applicable)
  • Grand total due to supplier including taxes
  • Purchase Order line details (if applicable)

* Invoices that do not have a unique invoice number and/or statements of account are not acceptable documents for issuing payment.

Paper Invoice Submission

All paper invoices should be submitted to the CIBC Accounts Payable group:

CIBC Accounts Payable
750 Lawrence Ave W. E-8
Toronto, ON. M6A 1B8

Invoices to CIBC must contain the following information in order to be processed:

  • Attention to: CIBC contact name and email address
  • CIBC Legal Entity name and Business Unit Number
  • Organizational Unit number (Transit)

Electronic Data Interchange

High-volume suppliers can be set up to submit invoices electronically using the industry-standard EDI 810 interface methodologies. To establish an EDI 810 electronic invoice process, please contact APQUERY.Mailbox@cibc.com.

Payment Options

The following methods are used by CIBC to remit payment to suppliers:

  1. Corporate Card
  2. Canadian dollar cheque
  3. U.S. dollar cheque
  4. Electronically via EDI 820 payment with remittance details (for Canadian dollar supplier remittance only with selected Schedule 1 banks)
  5. Electronically via wire payments (for non-CAD/USD payments only)
  6. Electronic Funds Transfer (EFT) payment (view EFT eligibility and set up instructions)

Inquiries and Assistance

For inquiries regarding invoices or payment status, please call or email:

Canada and United States
416-304-4357 or 1-888-383-9818 or email APQUERY.Mailbox@cibc.com

Outside North America

Asia/Pacific
Michele Tan
+65-6-4723-3731

United Kingdom
Ralda Baher
+44-0-207-234-7524

West Indies
Rosemary Herbert
+246-467-1539