Optional Services

CIBC CardAssist™ Service

CIBC CardAssist Service provides 24 hour-a-day assistance, protection in case of loss or theft, notification and assistance with replacement cards and more...

Simply register all your credit, debit, retail, gas and calling cards with the CIBC CardAssist Service and you will only make one call if your cards are lost or stolen. The Registry will notify all issuers on your behalf and request that replacement cards be sent to you as soon as possible.

The CIBC CardAssist Service suits your needs if, you:

Have more than one credit card.
Like the convenience of having a central record of all your cards.
Dread the chore of calling all the issuers if your cards are lost or stolen.
Want to be protected from the fraudulent use of your cards.

Protects you from the fraudulent use of your cards.

From the time you call in to report a loss, CIBC CardAssist Service assumes responsibility for any fraudulent charges that may appear on your lost or stolen cards. (The Registry is not responsible for losses incurred because you do not keep your card PIN security codes absolutely confidential).

One-call convenience saves you time and effort.

If you've ever lost your wallet, you know what a chore it can be to notify all the companies whose cards you hold.
It's easy to register all your credit, debit, retail, gas and calling cards with the CIBC CardAssist Service.
You'll only need to make one call to report any losses or thefts ... and all the individual companies will be notified on your behalf.
Replacement cards will be sent to you as quickly as possible.

An extra measure of relief ...

You can also register your cell phones!
If lost, CIBC CardAssist Service will notify the service provider in order to protect you from fraudulent phone charges.
CIBC CardAssist Service accepts your calls 24 hours a day, 7 days a week.
Service is available in English and French. Cantonese and Mandarin are also available.

CIBC CardAssist Service offers additional features and benefits at no extra charge.

If you're stranded away from home, CIBC CardAssist Service will wire emergency funds and/or ensure airline tickets are waiting at the nearest airport*
A nation-wide toll-free Voice Mail Message Centre makes it easy to keep in touch with your family, friends or business associates in case of emergency.
CIBC CardAssist Service also provides Date Reminder and Change of Address services.
*Airline tickets will be billed to your CIBC credit card. Your credit card account must be in good standing and have sufficient credit limit.

How much does it cost?

Low annual fee of $24.95 plus applicable taxes (or save 20% by paying $59.95 plus applicable taxes for the next three years!).

Enrolling is easy!

Please call 1-800-456-4042 toll-free and quote CC425 (for 3-year) or CC424 (for 1-year)

Trademarks and Disclaimers

Products and their features may change at any time.

CardAssist™ Service is available on all CIBC credit cards, except on the US Dollar VISA card and CIBC Commercial Cards.

™ CardAssist is a trademark of Carlson Marketing Group Canada Ltd. The CardAssist Service is provided by Carlson Marketing Group (Canada) Ltd. which is solely responsible for this program.

* Some limitations apply. Please refer to the CIBC CardAssist Welcome Kit.

The information in this article is general only; it is not intended as specific investment, financial, accounting, legal or tax advice for any individual.