Whenever you're using your credit card, and even when you're not, it's important that you feel your personal information is secure.
Our solutions enable you to act quickly if there is suspicious activity on your credit card account or on your personal credit report.
Fraud Alerts
Security measures with you in mind.
It is important that you feel protected from fraudulent activity on your credit card. With CIBC CreditSmart Fraud Alerts, you can be notified as soon as there are any signs of unusual activity on your card. In addition to receiving a fraud alert call at home, you can now also choose to receive fraud alerts by e-mail or through your Online Banking Message Centre. These additional notification channels will help us reach you as quickly as possible so that you can take immediate action if unauthorized use is suspected.
Credit Report Alerts
Stay on top of changes to your credit report.
It is important that you be aware of activity on your credit report so you can respond immediately to suspicious activity. CIBC CreditSmart Credit Report Alerts are a CIBC Online Banking tool that will help protect your credit report and your financial well-being. Equifax Canada will inform you of key changes‡ to your personal Equifax credit report, such as new activity, inquiries and new credit applications. You can even choose how you'd like to be notified - by phone, e-mail or through your Online Banking Message Centre.
Identity Theft Assistance
Helping you protect your identity.
CIBC CreditSmart Identity Theft Assistance provides you with information and assistance when you suspect identity theft. One simple call to CIBC Credit Card Services (1-800-465-4653) will ensure you receive guidance and clear instructions about how to proceed with your inquiry - giving you confidence to take action as needed.
‡ This service is provided by Equifax Canada, a leading credit bureau in Canada.
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