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How CIBC Protects You
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Be Aware of Fraud
E-mail Fraud Examples

E-mail Fraud Examples

Report an e-mail or online fraud

There are several fraudulent "phishing" e-mails currently in circulation targeting CIBC Online Services. CIBC wants to assure our customers that authorities have been notified regarding these messages.

Below are examples of fraudulent messages for your reference. If you do receive a fraudulent message purporting to be CIBC in your e-mail: do not respond, forward the message to and then delete it from your Inbox. If you have already responded to the e-mail with your CIBC Online Banking password, please contact CIBC Online Banking at 1-888-872-2422. We recommend that you regularly check your deposit accounts and credit card statements to ensure that all transactions are legitimate.

For your reference, these are examples of fraudulent messages:

Subject Date posted

Dear Customer,

During Our Security Maintenance and SSL Secure Servers Upgrade held on Thursday 24th of April 2008 at 12am - 3am, Our technical services team noticed a slight error on your personal information. This might be due to either of the following reasons :

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28/04/08

CIBC CUSTOMER PROTECTION

Dear valued customers.

Thanks for banking with us we apologize for the inconveniences why we are upgrading our customers account's for security issue,

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23/04/08

Dear CIBC Online Banking Member,

Due to the changes made on our website and our servers,
we have decided to make an Update page for your account (s)
for security reasons, and to prevent you and your account (s)
from fraudulent activities.

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22/04/08

CIBC Security : Important Internet Banking Information

Dear CIBC customer,

As part of CIBC Online Banking ongoing security program we will be changing the current optional logon

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31/03/08

Sara Pearson has sent you an INTERAC Email Money Transfer.

Amount: $1000.00 (CAD)

Sender's Message: Surprise

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18/03/08

Dear Sir/Madam,

CBIC Online Banking always looks forward for the high security of our clients.

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08/02/08

Interac Email Money Transfers

CIBC is a leading North American financial institution offering more than eight million personal banking and business customers a full range of products and services

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16/01/08

Dear Customer,

We've noticed that you experienced difficulties logging into CIBC account.

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02/01/08

Account Status Notification

We are contacting you to remind you that our Account Review Team identified some unusual activity in your account.

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27/12/07

Dear Valued CIBC Customers:

We have sent you an urgent security email regarding your online banking account.

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14/12/07

Personal & business account

Online Service Alert
You are receiving this message to notify you

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07/12/07

Dear CIBC Bank user,

As a courtesy to our valued customers, CIBC Bank conduct regular account information verification processes. During the most recent process, we found that we could not verify your information.

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06/12/07

CIBC Online Banking Online Security Notification

Dear CIBC Online Banking Account Holder,

During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information.

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06/12/07

Dear Customer,

This is your official notification from CIBC

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05/12/07

Security Guarantee Alert:

Unfortunately, your Net Access has been blocked.

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04/12/07

UPDATE YOUR ONLINE ACCOUNT

CIBC Internet banking is hereby announcing the new change in Online Banking Service.

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03/12/07

Dear customer,

Your access to Online Services has been suspended. Due to a miss-match access code between your Security information.

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23/11/07

Dear CIBC Valued Customer Please take a few minutes to complete this survey to help us better understand your credit needs.

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23/11/07

Security Alert Upgrade Your Online Banking

Cibc Bank is constantly working to increase security for all Online Banking users. To ensure the integrity of our online payment system, we periodically review accounts.

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21/11/07

Dear Customer,

As part of our security measures, we regularly screen activity in the CIBC Internet Banking system.

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20/11/07

Dear Customer,

CIBC Online Banking is constantly working to increase security

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20/11/07

Dear Value Customer,

we recently reviewed your account and suspect that your CIBC BANK may have been accessed be an unauthorized third party.

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19/11/07

New Security Changes

Further to our earlier message you will very soon be migrated to the new look which is obligatory to follow by all customers.

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19/11/07

Dear Customer,

Please take a moment to verify the following information.

Our record shows that at 08:30 G.M.T,you accessed The CIBC BANK

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16/11/07

We want you to be confident when accessing your financial information online.

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14/11/07

Sign-In Protection Alert

An attempt to access Online Banking was denied on:

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14/11/07

Dear Valued Customer,

CIBC Bank Online Banking Security Team is carrying out a fraud prevention exercise on all accounts to reduce and prevent Fraud on our online Banking system

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14/11/07

CIBC Online has been receiving complaints from her numerous customers concerning unauthorized use of their Online accounts.

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09/11/07

Dear CIBC Bank Customer:

It has come to our attention that your account billing updates are out of order.

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06/11/07

Dear CIBC Online Banking customer,

Our Technical Service department has recently updated our online banking services, and due to this upgrade we sincerely call your attention to follow below link and reconfirm your online account details.

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23/10/07

Your Internet Banking Profile has Been Blocked
For your security, your online

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09/10/07

My Message Center

Worry Free Banking with the CIBC Online Banking Security Guarantee

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17/09/07

Dear Customer,

CIBC Online Banking is announcing the new account Security update.

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06/09/07

PROTECTING YOUR ACCOUNT

Due to concerns, for the safety and integrity of the CIBC Online Banking

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04/09/07

Reminder: Customers are reminded that User Maintenance personal information requires update.

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27/08/07

Dear Customer, CIBC Online Banking,

During our regularly scheduled account maintenance and verification, We detected that a different computer tried to access your online account.

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21/08/07

Unfortunately, your Online Banking Access has been blocked.

To ensure your protection, we've now blocked access to your accounts due to a mis-match of access codes between your Personal Security details

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20/08/07

Dear Valued Customer:

We have currently updated our online banking SSL server for better and secure online banking activities.

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14/08/07

Account Update.!

CIBC Online Banking offers you secure access to your accounts. As part of the sign on process, you may occasionally be prompted to answer one or two of the Personal Verification Questions you have set up.

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07/08/07

personal & business account

CIBC Bank Alert Please note that your CIBC Online Account is about to expire. In order for it to remain active

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09/07/07