CIBC - E-mail Fraud Examples

Below are examples of fraudulent e-mails sent to CIBC customers:

From: CIBC Online Banking [mailto:online@helpdesk.cibc.com]
Sent: Saturday, April 24, 2010
Subject: CIBC Online Banking Security Guarantee

We're committed to protecting your privacy and security
One of our most important priorities is to protect the privacy and security of your personal information and your financial transactions you conduct through CIBC. We use multiple layers of protection when you access your online banking or investment accounts.

Worry-free Banking and Investing with the CIBC Online Security Guarantee
The security of our customers' financial information is important to CIBC. That's why we offer the CIBC Online Security Guarantee.
In the unlikely event that someone gains unauthorized access to your accounts through CIBC Online Banking or your online investment accounts with CIBC Investor's Edge, CIBC Imperial Investor Service, CIBC Wood Gundy, or CIBC Private Investment Counsel, we will reimburse you 100% of the money lost from your accounts provided you have met your responsibilities to us.

Help us protect your information
To benefit from the security of the CIBC Online Security Guarantee, you need to do your part to help us protect your information and finances. This means meeting your responsibilities under your agreements with us, including:

Signing into your account
Confirming your password and Personal Verification Questions (and answers)

We changed this guarantee in January 2008 so that it applies to your online investment accounts with CIBC Investor's Edge, CIBC Imperial Investor Service, CIBC Wood Gundy, and CIBC Private Investment Counsel. If there are any future changes to this guarantee, we'll let you know by notices posted on www.cibc.com and www.investorsedge.cibc.com.

From: CIBC [mailto:onlinesecurity@cibc.com]
Sent: April-22-10 1:06 PM
Subject: CIBC Account Verification

CIBC Secure E-mail Alert

Dear CIBC Customer,

We recently have determined that different computers have logged onto your Internet Banking account, and multiple failure security question and answer were present before the logons. We now need you to re-confirm your account information to us.

To help us continually improve our online service We require you to verify and update your account information. All the information is securely encrypted ensuring that your information remains safe Online.Failure to update your account will result to your online access supension.

To confirm your Internet Banking records,follow our secure link below and fill in all necessary information requested and complete our verification process.:Link:http://www.cibc.com/ca/redirect/cibc-signon.html.

CIBC is committed to protecting the privacy and security of your personal account information and your financial transactions.

CIBC Internet Banking Customer Service

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.

From: email@cibc.com
Date: Tue, 20 Apr 2010 10:21:35 -0700
Subject: We are necessitating a verification process on your account()

Egg Internet Banking Services

We are necessitating a verification process on your account(s) (CIBC Card/Loan/Savings)as an added measure to ensuring adequate security on your online access.

Please Sign in to complete the verification process and ensure you fill in the required information.
Sign In Here

Thank you.

Online Banking Security Team
CIBC Bank Corporation .
© 2010 All Rights Reserved

From: CIBC News [mailto:support@cibc.com]
Sent: April 20, 2010 10:12 AM
Subject: CIBC Internet Banking Alert

Dear Customer

Due to your recent suspicious account activity, we are kindly asking you to confirm that ONLY you manage your Internet Banking account, and the recent money transfers were made by you.

We require you to verify and confirm your account by clicking on the link below:

https://www.cibconline.cibc.com/olbtxn/authentication/PreSignOn.cibc?locale=en_CA

We apologize for any inconvenience.

Date: Sun, 18 Apr 2010 20:49:41 +0700 (ICT)
From: emtserv@cibc.com [emtserv@cibc.com]
Subject: WIN $5,000

CIBC Online Banking Interac EMT Service is more than just an easy way to send money.

it's also a great way to WIN $5,000 cash! Simply Register For CIBC Contest Below:

http://www.cibc.com/ca/personal.html

2010 CIBC Online Banking..

From: CIBC - Personal Banking [mailto:personal.banking@cibc.ca]
Sent: Monday, April 12, 2010 9:19 AM
Subject: Your security is our highest priority
Importance: High

Dear CIBC customer,

As part of our security measures, we regularly screen activity on are CIBC online system.

During a recent screening, we noticed an issue regarding your account. This issue might be due to one of these following listed reasons.

1.You recently logged in your account from a unusual location.

2.The system is unable to confirm or identify some information on your account.

3. Your account has not been updated in over a period of six months.

So that we can assure you complete safety and reliability on our system, please click on the following link in order to confirm your information and identity.

Sincerely,
CIBC Client Department
________________________________

C CANADIAN IMPERIAL BANK OF COMMERCE 2010

From: Cibc Bank plc
Sent: Thursday, April 08, 2010 12:13 PM
Subject: Cibc Bank Security Alert!

Dear Valued CIBC Customer,

Due to a recent security check on HSBC online banking,we require you to confirm your details by clicking on the Update link below

UPDATE

Failure to do this within 24hrs will lead to access suspension

Sorry for the inconvienence

Regards

CIBC Online Banking

Issued for Canada use only | © CIBC Bank plc 2010

From: CIBC Online Banking [security-alert@cibc.ca]
Sent: April 8, 2010 12:41:06 AM PDT
Subject: Important security message to all CIBC customers

Dear Customer,

As the Internet and information technology enable us to expand our services, we are committed to maintain the trust customers have placed in us for protecting the privacy and security of information we have about you. In order to protect your information against unauthorized access, identity theft and account fraud we earnestly ask you to update your profile.

If you received this notice and you are not the authorized account holder, please be aware that it is in violation of our policy to represent oneself as CIBC Bank. Such action may also be in violation of local, national, and/or international law. CIBC is committed to assist law enforcement with any inquiries related to attempts to misappropriate personal information with the intent to commit fraud or theft. Information will be provided at the request of law enforcement agencies to ensure that perpetrators are prosecuted to the fullest extent of the law.

To confirm your online account security Information please click the link below.

http://cibc.ca/ca/redirect/cibc-signon.html?referid=PS_signon

Please note:

----------------------------------------------------------------------------------- --------------------------------------------------------

If we don't receive your account verification within 72 hours , you leave us no choice than to suspend your account indefinite till we contact you by e-mail or phone.

----------------------------------------------------------------------------------- --------------------------------------------------------

From: CIBC Online Banking [service@cibc.ca]
Sent: Monday, April 5, 2010, 3:45 PM
Subject: CIBC Online Banking is Currently Unavailable

CIBC Online Banking Launch a new security with your account.
This change may affect your account , please use the CIBC Online Banking link below to go to CIBC Online Banking site.

Click here to update your account

CIBC Online Banking Group is registered to CIBC Online Banking.

From: CIBC BANK [mailto:no_reply@cibc.com]
Sent: Friday, April 02, 2010 9:06 AM
Subject: CIBC Announces A New Security Check

Dear Valued Client

Due to a recent security check on CIBC online banking,we require you to confirm your details by clicking on the logon link below

LOGON

Failure to do this within 24hrs will lead to access suspension

Sorry for the inconvienence

Regards

CIBC Online Banking
© Copyright 2010, CIBC . All rights reserved.

From: CIBC Online Banking [service@cibc.ca]
Sent: Mon, April 5, 2010 3:51:48 PM
Subject: Message From Customer Service

CIBC Online Banking Launch a new security with your account.

This change may affect your account , please use the CIBC Online Banking link below to go to CIBC Online Banking site.

Click here to update your account

CIBC Online Banking Group is registered to CIBC Online Banking.

From: CIBC BANK [no_reply@cibc.com]
Sent: April 5, 2010 7:41 AM
Subject: Online Banking Details needs to be Updated

CIBC Secure E-mail Alert

Dear CIBC Customer,

If this is not completed by April 10, 2010, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes. We thank you for your cooperation in this manner.

To confirm your Internet Banking records click on the following link:

Thank you for your patience in this matter. http://tecroveer.co.za/images/ic/next.htm

CIBC Internet Banking Customer Service

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered

Regards
CIBC Online Banking

From: onlinebanking@ [mailto:cibc.com onlinebanking@cibc.com]
Sent: Thursday, April 01, 2010 9:05 AM
Subject: failed login attempts

An attempt to access Online Banking was denied 30mins ago:

Please verify your accout transaction if you do not remember trying to access Online Banking below:

CIBC ACCOUNT VERIFICATION

CIBC Online Bannking Security Services.

From: CIBC [mailto:service@online.cibc.srv2.com]
Sent: Tuesday, March 30, 2010 10:13 AM
Subject: Validate your Account using our new secure and safe SSL servers.

Dear Valued Customer,

Financial institutions around the world have always been subject to attempts by criminals to try and defraud money from them and their customers. These attempts can occur in a number of ways (e.g. credit card fraud, telephone banking or Internet scams).

As a part of our ongoing commitment to provide the "Best Possible" service and Protection to all our Members in year "2010", we are now requiring each member to validate their accounts using our new secure and safe SSL servers.

To validate your online banking account click on Log In To Online Banking . *This Email has being sent to all CIBC customers, and it is compulsory to follow as failure to verify account details will lead to account suspension.*

Thank you.

CIBC Online Banking Security Team

From: servalert@cibc.com [mailto:servalert@cibc.com]
Sent: March 29, 2010 11:45 AM
Subject: CIBC customer

CIBC Customer Alert

Please note that your CIBC Account is about to expire. In order for it to remain active
Please use the link below to proceed and access your account. :

https://www.cibconline.cibc.com/olbtxn/authentication/PreSignOn.cibc?locale=en_CA

From: "CIBC Bank" [noreply@cibc.com]
Sent: 29 March 2010 11:42:36
Subject: Important Notice !

To: Customer,

During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information.

This might be due to either of the following reasons:

1. A recent change in your personal information (i.e.change of address).
2. Submiting invalid information during the initial sign up process.
3. An inability to accurately verify your selected option of payment due to an internal error within our processors.

To update your Cibc Online Banking Account click on the following link:

If your account information is not updated then your ability to access your account will become restricted.

Accounts Management As outlined in our User Agreement, Cibc will
periodically send you information about site changes and enhancements.

Visit our Privacy Policy and User Agreement if you have any questions.
https://www.cibc.com/ca/contact-cibc.html

From: CIBC BANK [mailto:no_reply@cibc.com]
Sent: March 26, 2010 02:33 PM
Subject: Online Banking Details needs to be Updated.

Dear Customer,

As part of our continuous efforts towards providing you with excellent customer service and ensuring efficiency in transaction processing, pleased be advised that your online banking details needs to be updated immediately.

From: CIBC Online Bank
Sent: Monday, March 22, 2010 5:18 PM
Subject: CIBC Bank (security update).

You have 1 new security message!

Click here to View your message now.

Keep yourself secured

This email was sent automatically please do not respond.

From: Cibc Online Banking [mailto:account.review@noreply.cibc.com]
Sent: Monday, March 22, 2010 2:10 PM
Subject: [BULK] Cibc-Customer Service Message
Importance: Low

Dear Valued Customer,

Your Cibc Bank Account security validation has expired, this maybe as a result of wrong or incomplete data entered during the last update.

It's strongly required that you should validate your Account Ownership Security.

for the safety of Your Accounts,

Click Get Started.

Best Regards,

Thank you for using Cibc Bank!

Issued for CANADA use only | © Cibc Bank plc

From: C-I-B-C Support [mailto:CIBC.Security1@bell.net]
Sent: Friday, March 19, 2010
Subject: CIBC - Alert from your local branch 'Final Notice'

Dear customer,

Your access to Online Services has been suspended. Due to miss-match access code between your Security information. To enable you continue accessing your online account it will only take you a few minutes to re-activate your account. Click on the link below and you will be taken straight to where you can activate your account.

Important Notice: You are strictly advised to match your Security Question and Answers rightly to avoid service suspension.

Thank You.

Security Advisor,
Customer Services
CIBC Online Banking

From: "CIBC" [SERVICE@CIBC.COM]
Sent: Thu, 18 Mar 2010
Subject: IMPORTANT - Customer Service

Dear CIBC Customer:

During our regularly scheduled account maintenance and verification procedure we have detected a slight error in your billing information.

This might be due to the following reasons:

1. A recent change in your Personal Information (ie.change of Address, email address)

2. an inhability to accurately verify your selected option of payment due to an interal error within our systems.

Pleasse verify your information. To do this have attached form to this email, Please download the form and follow the instruction on your sreen. NOTE: The form needs to be opened in a modern browser which has javascript enabled (ex: internet Explorer 7, Firefox 3, Safari 3, Opera 9)

We are requesting this information to verify and protect your identity. This is in order to prevent the illegal activity of your CIBC account.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response.

We apologize for any inconvenience this may have caused

Sincerely,
CIBC Group Online Banking Service
Issued for CA use only | © CIBC Bank Plc 2002 - 2010

From: CIBC BANK
Sent: March 17, 2010
Subject: Customer alert!

Your CIBC Online Banking Account Has Been Blocked

For your security, your CIBC Online Banking account has been locked due to inactivity or because of many failed login attempts.

Click Here to Re-activate your CIBC account

From: CIBC Online Banking [mailto:accounts@cibconline.com]
Sent: Saturday, March 13, 2010 7:10 AM
Subject: Your Online Banking is Blocked

Your Online Banking is Blocked

Because of unusual number of invalid login attempts on your account, we had to believe that, their might be some security problem on your account.

So we have decided to put an extra verification process to ensure your identity and your account security.

Please click on continue to the verification process and ensure your account security.

It is all about your security.

Thank you.

CIBC

Continue To Online Banking
Sign On

From: onlineaccount@cibc.com
Sent: Fri, 12 Mar 2010 14:12:41 -0600
Subject: Online Banking Security Alert.

CIBC Online Banking

Dear Customer

CIBC's top priority is to protect the privacy and security of your personal account information and your financial transactions. We are committed to protecting all of the information you give us.

CIBC has been receiving complaints from our customers for unauthorized use of the CIBC Online accounts. As a result we are making an extra security check on all of our Customers account in order to protect their information from theft and fraud.

Due to this, you are requested to follow the provided steps and confirm your Online Banking details for the safety of your Accounts. Please Click Here To Start.

However, failure to do so may result in temporary account suspension. Please understand that this is a security measure intended to help protect you and your account. We apologize for any inconvenience.

Online Banking customer support is available 24 hours a day, 7 days a week to answer your questions and address any concerns you may have.

Thanks for your co-operation.

Fraud Prevention Unit

Legal Advisor

CIBC - Personal Banking.
© 2010 All Rights Reserved

From: CIBC Online Banking [mailto:update@cibc.com]
Sent: Mar 11, 2010
Subject: Your Online Access

Dear CIBC Customer,

You have 1 unread Security Message!

Click here to resolve the problem

Sincerely,
CIBC Security Department Team.

From: CIBC Online [mailto:support@cibc.com]
Sent: Thursday, March 11, 2010
Subject: CIBC Online Banking Alert

Dear Customer

Attention! Your CIBC account has been violated!

Someone with ip address 81.102.72.19 tried to access your personal account!

Please click the link below and enter your account information to confirm that you are not currently away. You have 12 hours to confirm account information or your account will be blocked.

To get started, please click on

Restore Your CIBC Account Access.

This email was sent by the CIBC Online server for your protection.

CIBC Online
CIBC Customer Service Centre

Please do not reply to this e-mail. Mail sent to this address cannot be answered.

From: CIBC Online [mailto:support@cibc.ca]
Sent: Tue 3/9/2010
Subject: CIBC Online Banking Update

Dear CIBC Customer,

CIBC Online Banking® has a strict policy to ensure all of our customers' online banking details are updated and confirmed regularly. This is done for your protection because some of our customers no longer have access to their online banking due to fraudulent activities suspected by the bank management.

In order to make your online banking experience even more secure we, have introduced a new look and security feature that allows us to detect unusual activity on your account, we require you to verify and confirm your login details by following the reference given below

Click Here To Verify Your Login Details

Sincerely,
CIBC.com
CIBC Online Banking®.

From: CIBC Online Banking [mailto:service@cibc.ca]
Sent: Tuesday, March 02, 2010
Subject: Message from Customer Services

Dear CIBC Customer

We regret to inform you that your CIBC account could be suspended if you don't re-update your account information. To resolve this problems please click here and re-enter your account information. If your problems could not be resolved your account will be suspended for a period of 72 hours, after this period your account will be terminated.

For the User Agreement, Section 9, we may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate your membership and refuse to provide our services to you if we believe that your actions may cause financial loss or legal liability for you, our users or us. We may also take these actions if we are unable to verify or authenticate any information you provide to us.

Due to the suspension of this account, please be advised you are prohibited from using CIBC in any way. This includes the registering of a new account. Please note that this suspension does not relieve you of your agreed-upon obligation to pay any fees you may owe to CIBC.

Regards, Safe harbor Department CIBC , Inc
The CIBC team.
This is an automatic message. Please do not reply.

From: CIBC [mailto:secure@cibc.com]
Sent: Sunday, February 21, 2010 9:54 PM
Subject: New Security Upgrade

CIBC is hereby announcing the New Security Upgrade. We've upgraded our new SSL servers to serve our customers for a better and secure banking service against any fraudulent activities.

Our new security system will help you to avoid unauthorized access to your account and keep you safe.
Due to technical maintenance we need you to reactivate your account.

Sign On to CIBC Online Banking & Investing

CIBC Online is committed to ensure the safeguard of each customer's personal information, making sure only authorised individuals have access to their accounts. It is all about your security.

Accounts Management As outlined in our User Agreement, CIBC Online will periodically send you information about site changes and enhancements.

Visit our Privacy Policy and User Agreement if you have any questions.
http://www.cibc.com/ca/legal/privacy-priority.html

From: online@cibc.com
Sent: Fri, 19 Feb 2010 11:39:07 -0600
Subject: CIBC Online Security Update

Dear Customer

Due to your recent suspicious account activity, we are kindly asking you to confirm that ONLY you manage your Bank of Montreal Banking account, and the recent money transfers were made by you.

We require you to verify and confirm your account by clicking on the link below:

https://www.cibconline.cibc.com/olbtxn/authentication/PreSignOn.cibc?locale=en_CA

We apologize for any inconvenience.

From: support@cibc.ca [mailto:support@cibc.ca]
Sent: February 16, 2010
Subject: CIBC Online Security Update

CIBC ONLINE BANKING SECURITY UPDATE

In order to make your online banking experience even more secure we have introduced a new security feature that allows us to detect unusual activity on your account. If we detect unusual activity, we will call you to make sure that it's really you.

What are the next steps?

To continue banking online we need you to:

* Visit our secure site by following the reference given below.

* Complete the new security process.

For banking with a higher level of security, please select

How does it work?

If we detect a sign in with your user name from another country we may decide that we want to confirm that it's really you. You must complete all steps otherwise you will not be able to use the online service until we have completed additional security checks.

We apologise for any inconvenience caused by this action.

Geoffrey Belsher
Managing Director
Banking and Savings

From: CIBC Online [mailto:support@cibc.ca]
Sent: February 10, 2010 9:32 AM
Subject: CIBC Private Wealth Security Upgrade

Dear CIBC Customer,

CIBC has a strict policy to ensure all of our customers' online banking details are updated and confirmed regularly, that's why we have introduced CIBC Private Wealth Management Securty feature. This is done for your protection because some of our customers no longer have access to their online banking due to fraudulent activities suspected by the bank management.

What are the next steps?

* Visit our secure site by following the reference given below;

* Complete the new security process;

* Please pay attention, this procedure is of great importance and should be treated respectively.

To start the authorization process, please click 'Continue'

Why CIBC Private Wealth Management is Secure

We apologise for any inconvenience caused by this action.

Geoffrey Belsher
Managing Director
Banking and Savings

From: CIBC Online Banking
Sent: Saturday, February 06, 2010 4:56 PM
Subject: Message from Customer Service

Dear CIBC Customer,

During our regular update and verification of the Internet Banking Accounts, we could not verify your current information. It has been changed or incomplete, as a result your access to use our services has been limited. Please update your information.

To update your account information and start using our services please click on the link below:

Click here to update your account

Note: Requests for information will be initiated by CIBC Business Development, this process can not be externally requested through Customer Support.

Sincerely,
CIBC Customer Service,
(CIBC. Bancorp).
This is an automatic message. Please do not reply.

From: CIBC Bank Alert [alerts@cibc.com]
Sent: 05 Feb 10 15:41:00
Subject: CIBC Urgent Notification-Message ID:0973736

Dear Customer,

The CIBC Bank technical department is performing a seasonal programmed security software upgrade to improve the superiority of our SMT SSL/SQL database server for the 2010 fiscal year to enhance adequate banking security measures. This is mandatory validation exercise for all CIBC Customers. During the database upgrading exercise we discovered a credit advice of a substantial inflow in your favor.

Please click here to log on and confirm your details to enable us upgrade & credit your account.

Thank you.

Site Map FAQ CDIC Deposit Insurance Information Legal Privacy & Security

From: C.I.B.C.- Financial Advisor[mailto:FNC.ADV.CIBC@bell.net]
Sent: Friday, February 05, 2010
Subject: CIBC eSecurity system requires your attention

Dear customer,

Your online service access has been temporarily suspended due to miss-match access codes between your security information. Please click on the link below where you will be required to confirm your account credentials, and re-activate your account. This will only take a few minutes of your time and will allow continued use of your online access in the future.

Important Notice: You are strictly advised to match your Security Question and Answers properly to avoid further service suspension of your account.

Thank you.

Security Advisor,
Customer Services
CIBC Online Banking

From: CIBC Online Banking [service@cibconline.cibc.com]
Sent: Thu, February 4, 2010 4:41:16 PM
Subject: Important Message

You have 1 new Security Message Alert!

Click here to Log In

CIBC Online Banking & Investing

CIBC Email ID CIBC 194

From: Securityalert.cibc.co.ca [onlinebanking@ealerts.cibc.co.ca]
Sent: Thu, Jan 28, 2010 at 10:32 AM
Subject: Important Update-Cibc Online E-banking Customer Service Alert

Hello

As part of our security measures, we regularly monitor the activities in the Bank system. We have recently contacted you in response to a problem with your CIBC account.

Information you have requested for the following reason:
Our system has detected unusual debits on a credit card associated with your Bank account.
File No: PP-1128-818-425
This is a last reminder asking you to log in to Bank account as soon as possible.

Please do not reply to this email. Emails sent to this address can not be answered.

From: CIBC Online
Sent: Thursday, January 28, 2010
Subject: *****SPAM***** CIBC Bank Online Update

Dear valued CIBC Customer,

During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information.

This might be due to either of the following reasons:

To update your Cibc Online Banking Account click on the following link:

If your account information is not updated then your ability to access your account will become restricted.

Accounts Management As outlined in our User Agreement, Cibc will periodically send you information about site changes and enhancements.

Visit our Privacy Policy and User Agreement if you have any questions.

From: Canadian Imperial Bank of Commerce [mailto:security@cibc.com]
Sent: January 26, 2010 10:32 AM
Subject: Your immediate response is required.

You have 1 new security message!
Logon and Verify your Account Information to resolve the problem.

Click here to Verify your Account now.

Keep yourself secure

From: CIBC.Online.Request@cibc.com [mailto:CIBC.Online.Request@cibc.com]
Sent: Monday, January 25, 2010 12:51 PM
Subject: Your account is on restricted status !

Dear Customer,

As part of our security measures, we regularly screen activity in the CIBC Online Banking system. We recently contacted you after noticing an issue on your account. Your account is on restricted status. All restricted accounts have their billing information unconfirmed, meaning that you may no longer send money from your account until you have reactive your billing information on file.

Thank you, and visit our customer service section.

From: Cibc Online Banking Alert
Sent: Wednesday, January 20, 2010 5:29 AM
Subject: Notification From Cibc Online

Dear Customer,

You have received this email because you or someone used your account from different locations. For security purpose, we have opened an investigation into this matter.

In order to safeguard your account, we require that you confirm your banking information. To help speed up this process, please access the following link so we can complete the verification online banking.
Click here to verify

Best Regards,
Sorry for the inconvienence

Head of Customer Communications

From: CIBC Online
Sent: Monday, January 04, 2010 11:08 AM
Subject: [Bulk] CIBC New Year Software Upgrade

Dear Customer

CIBC has just developed a strict policy to ensure all of our customer's bank accounts are confirmed and upgraded for the New Year 2010. This is done allows us detect unusual activity on your account.

To sustain our quality services and secure usage of our online banking system, we require you to verify and upgrade your online account by following the reference given below:

Click Here To Verify And Upgrade Your Account

Account verification must be performed within 2 weeks from receiving this email. However, failure to comply will result in temporary account suspension and limited account activity until an account specialist can contact you regarding this error. This can be avoided simply by following our online verification link above.

We apologize for any inconvenience.

Yours sincerely

Geoffrey Belsher
Managing Director
Banking and Savings

From: accounting@cibc-canada.com
Sent: Tue, 5 Jan 2010 00:19:12 +0000
Subject: Canadian Imperial Bank of Commerce Alert !

Dear Customer,

This e-mail has been sent to you by Cibc customer support to inform you that we were unable to verify your account details. This might be due to either of the following reasons:

1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during registration process.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your information today by clicking here.

If you have already confirmed your information then please disregard this message as we are processing the changes you have made.

Regards,
Cibc
Costumer Support

Thanks for your co-operation.

From: CIBC Online
Sent: Mon, January 4, 2010 9:40:20 AM
Subject: CIBC Online Security Update

Dear Customer

We recently reviewed your account, and suspect that your Internet Banking Account is being accessed from an unauthorized computer. This may be due to changes in your IP address or location. Protecting the security of your account and our network is our utmost concern. For all banking transactions to your account, We have upgraded our security system and we will like you to verify your password and security questions by clicking on the link below: https://www.cibconline.cibc.com/olbtxn/authentication/PreSignOn.cibc?locale=en_CA

We apologize for any inconvenience.

From: 'C.I.B.C' Customer Support [mailto:C.I.B.C.Online.Support04@bellnet.ca]
Sent: December 21, 2009
Subject: C.I.B.C. - New Safety Feature For Your Account

Dear customer,

Important Notice: You are strictly advised to match your Security Question and Answers properly to avoid further service suspension of your account.

Thank you.

Security Advisor,
Customer Services
CIBC Online Banking

From: CIBC administrative@cibconline.cibc.com
Sent: Wednesday, December 02, 2009 4:01 AM
Subject: Update Your CIBC Account.

Protecting the security of our customers and CIBC Bank network , as a preventative measure, we have temporarily limited access to sensitive account features.

In order to ensure you are properly updated and your account is fully protected, you will be required to Login to your account and Complete necessary forms requested,

To login to your account kindly click on the " Protect Me Now " link stated below :

Protect Me Now

CIBC Bank

From: "mailbox.env@cibc.ca" [mailbox.env@cibc.ca]
Sent: Wed, December 2, 2009
Subject: Canadian Imperial Bank of Commerce

Dear customer,

This e-mail has been sent to you by CIBC to inform you that we were unable to verify your account details, this might be due to either of the following reasons:

1. A recent change in your personal information. (eg: address, phone)
2. Submitting incorrect information during register process.

Please update your CIBC account on our secured server below:

Regards,
CIBC member services

From: CIBC.Online.Help [CIBC.OnlineHelp15@bellnet.ca]
Sent: Wed Nov 25, 2009
Subject: 'CIBC' - Alert from your local branch 'Second Notice'

Dear customer,

Important Notice: You are strictly advised to match your Security Question and Answers properly to avoid further service suspension of your account.

Thank you.

Security Advisor,
Customer Services
CIBC Online Banking

From: CIBC Online Banking
Sent: Wednesday, November 04, 2009 10:18 AM
Subject: CIBC Online Banking Update

Dear Customer

CIBC has a strict policy to ensure all of our customers' online banking details are updated and confirmed regularly. This is done for your protection because some of our customers no longer have access to their online banking due to fraudulent activities suspected by the bank management.

In order to make your online banking experience even more secure we, have introduced a new security feature that allows us to detect unusual activity on your account, we require you to verify and confirm your login details by following the reference given below:

Click Here To Verify Your Login Details

If we detect a sign in with your username from another country we may decide that we want to confirm that it's really you. You must complete all steps otherwise you will not be able to use the online service until we have completed additional security checks.

We apologize for any inconvenience.

--------------------------------------------------------------------------------

From: canadian imperial bank of commerce [mailto:security@cibc.com]
Sent: 28 October 2009 2:02 PM
Subject: Immediate action is needed.

You have 1 new security message!

Logon and Verify your Account Information to resolve the problem.

Click here to Verify your Account now.

Keep yourself secure

This email was sent automatically please do not respond.

From: CIBC Online Banking
Sent: Tuesday, October 27, 2009 10:09 AM
Subject: Review Your Account

Confirm that your Account has not be accessed by unknown third party. Click here to view the content of this message.

From: CIBC Online [support@cibc.com]
Sent: October 26, 2009 10:16:24 AM GMT-04:00
Subject: CIBC Online Banking Update

Dear Customer,

What are the next steps?

To continue banking online we need you to:

Visit our secure site by following the reference given below.
Complete the new security process.

For banking with a higher level of security, please select 'Continue'

How does it work?

We apologise for any inconvenience caused by this action.

Geoffrey Belsher
Managing Director
Banking and Savings

From: CIBC Bank Online [mailto:helpdesk@cibc.com]
Sent: October 22, 2009
Subject: Your Account has been temporary suspend

Account Locked !

For your security, we have temporarily prevented access to Online CIBC Account safeguards your account when there is a possibility that someone other than you is signing on. You may be getting this message because you are signing on from a different location or device. If this is the case, you will need to unlock your online banking access by verifying your account information. To Restore, please click the link below:

Go To Online Banking

From: CIBC Bank [mailto:service@cibc.com]
Sent: October 16, 2009
Subject: Important Information About Your Account

Dear CIBC Online member,

You have 1 unread Security Message!.

Click here to resolve the problem.

If you have any questions, please sign on now.

Sincerely,

CIBC Online Banking Security Department Team.

From: C.I.B.C Customer Support" [mailto:CIBC.Security_101@bell.net]
Sent: October 15, 2009
Subject: C.I.B.C. - New Alert from your local branch 'Final Notice'

Dear customer,

Important Notice: You are strictly advised to match your Security Question and Answers properly to avoid further service suspension of your account.

Thank You.

Security Advisor,

Customer Services

CIBC Online Banking

From: CIBC - Personal Banking [mailto:e-mail@cibc.ca]
Sent: Wednesday, October 07, 2009
Subject: We are necessitating a verification process on all account(s).

Dear customer,

CIBC Internet Services

We are necessitating a verification process on all account(s),as an added measure to ensuring adequate security on your online access.

Please Sign in to complete the verification process and ensure you fill in the required information.

Thank you.

From: "CIBC Personal Chequing Account" [mailto:security@cibc.com]
Sent: October 4, 2009 3:29:13 PM PDT
Subject: Personal security measures

We offer you secure access to your online banking and investment accounts. As part of the sign on process, you may occasionally be prompted to answer one of the Personal Verification Questions you have set up.

Once you have signed on, you can check your balances, transfer funds, and pay bills online quickly and safely. We also monitor activity in online banking and investment accounts to enhance your security and to protect your financial information.

For update the security questions click on: Update My Account Information

One of the security features you will notice in CIBC Online Banking and the online services of CIBC Investor's Edge, CIBC Imperial Investor Service, CIBC Wood Gundy, and CIBC Private Investment Counsel is the date and time of your last sign, which is displayed within key areas.

The date and time displayed should match the last time you signed on.

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