Department Contacts

General banking inquiries
Complaints
Investment inquiries
Corporate and media inquiries
Other inquiries

General banking inquiries

Department	Telephone Numbers
Telephone Banking	Call toll-free 1-800-465-2422 within Canada and the U.S. for service in English or call 1-888-337-2422 for service in French Call toll-free 800-872-2422-1 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the toll free number, followed by 1 (e.g., 011 then 800-872-2422-1) Call 902-420-2422 from all other countries outside Canada or the U.S.
Online Banking	Call toll-free 1-888-872-2422
CIBC Credit Card Services	Call toll-free 1-800-465-4653 within Canada and the U.S. Call toll-free 1-800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the toll free number, followed by 0. (e.g., In France: 00 + 1-800-465-46530) Call 514-861-4653 from all other countries outside Canada or the U.S. Visit our Contact Information FAQ page for current hours of business.
CIBC Mortgages	Call toll-free 1-888-264-6843

Complaints

Contact CIBC Customer Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.

If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Customer Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.

Be sure to include:

Your name
Your address/e-mail address where you prefer to be reached
Your fax number (including area code)
The nature of your complaint
Details relevant to the matter and with whom you have already discussed the issue

Department	Telephone Number	Fax Number	Address
Customer Care	1-800-465-2255 Monday to Friday, from 9 a.m. to 5:30 p.m. Eastern Time	1-877-861-7801 or 416-218-9440 in Toronto	P.O. Box 70, Station T, Toronto, ON M6B 3Z9 e-mail: Contact Customer Care Online.
CIBC Ombudsman	1-800-308-6859 or 416-861-3313 in Toronto	1-800-308-6861 or 416-980-3754 in Toronto	P.O. Box 342 Commerce Court Toronto, ON M5L 1G2 e-mail: ombudsman@cibc.com

Investment inquiries

Department	Telephone Number	Fax Number
CIBC Investor's Edge	1-800-567-3343
CIBC Securities	1-800-465-3863

Corporate and media inquiries

Department	Telephone Number	Fax Number	Telex	Address
CIBC Head Office	416-980-2211		065-24116	Commerce Court Toronto, ON M5L 1A2
Communications and Public Affairs	416-980-4523	416-363-5347

Other inquiries

Department	Telephone Number
CIBC National Student Centre	1-800-563-2422
CIBC National Collections	1-800-256-8580