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Inside CIBC
Department Contacts

Department Contacts

General banking inquiries
Complaints
Investment inquiries
Corporate and media inquiries
Other inquiries

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General banking inquiries


Department Telephone Number
Telephone Banking 1-800-465-2422 or
1-800-872-2422 in select countries outside Canada and the U.S.
To use this number, dial the international calling code (e.g., 011), then 800-872-2422, followed by 1.
902-420-2422 all other countries outside Canada or the U.S.
Online Banking 1-888-872-2422
CIBC Credit Card Services In Canada and U.S 1-800-465-4653 or 800-465-4653 in select countries outside Canada and the U.S.
To use this number, dial the international calling code, then the toll free number, followed by 0. (e.g., In France: 00 + 800 + 465-46530)

Visit our Contact Information FAQ page for current hours of business.
CIBC Mortgages 1-888-264-6843

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Complaints

Contact CIBC Customer Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.

If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Customer Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work.

Be sure to include:

  • Your name
  • Your address/e-mail address where you prefer to be reached
  • Your fax number (including area code)
  • The nature of your complaint
  • Details relevant to the matter and with whom you have already discussed the issue
Department Telephone Number Fax Number Address
Customer Care 1-800-465-2255 Monday to Friday, from 9 a.m. to 5:30 p.m. Eastern Time 1-877-861-7801 or 416-218-9440 in Toronto

P.O. Box 70,
Station T,
Toronto, ON
M6B 3Z9
e-mail:
Contact Customer Care Online.

CIBC Ombudsman 1-800-308-6859 or 416-861-3313 in Toronto 1-800-308-6861 or 416-980-3754 in Toronto

P.O. Box 342
Commerce Court
Toronto, ON
M5L 1G2
e-mail: ombudsman@cibc.com


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Investment inquiries


Department Telephone Number Fax Number
CIBC Investor's Edge 1-800-567-3343
CIBC Securities 1-800-465-3863

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Corporate and media inquiries


Department Telephone Number Fax Number Telex Address
CIBC Head Office 416-980-2211 065-24116 Commerce Court
Toronto, ON
M5L 1A2
Communications and Public Affairs 416-980-4523 416-363-5347

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Other inquiries


Department Telephone Number
CIBC National Student Centre 1-800-563-2422
CIBC National Collections 1-800-256-8580

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