The Administration group is comprised of Human Resources, and Communications and Public Affairs. These teams enhance organizational performance by delivering integrated and innovative human resources and communications solutions that enable CIBC to achieve its business strategies.

Human Resources develops and implements programs to attract, retain and support employees throughout their careers at CIBC.

The group is responsible for recruiting, training and development, performance measurement and talent management. It also manages HR operations, compensation and benefits, employee relations, and governance of HR policies and programs across CIBC.

HR client service teams ensure alignment to corporate strategies; deliver specific organizational initiatives within business units; and support individuals, leaders and employees in realizing their personal goals.

Communications and Public Affairs is responsible for all aspects of CIBC's internal and external communications including communicating CIBC's strategy, priorities and progress, and managing reputation risk.

Key audiences include employees, shareholders, clients, media, community organizations and government.

Positions typically recruited for Human Resources, and Communications and Public Relations are:

Human Resources Consultants/Coordinators
Employee Relations Consultants
Communication Consultants
Government Relations/Media Relations

Technology & Operations

The people working in our Technology & Operations area manage and enhance the technology and operational processes that run CIBC's businesses worldwide - from the technology infrastructure that supports our systems, to the management and enhancement of our applications and customer facing websites, to effectively processing the banking and investment-related activities of CIBC's clients.

Technology

Technology at CIBC is organized into two functional groups: Technology Solutions and Technology Infrastructure.

Technology Solutions (TS) is primarily responsible for CIBC business applications, which are developed and maintained by in-house groups and through partnerships with leading technology providers.

Activities within TS:

Technology solution and application development support of CIBC Retail Markets, CIBC World Markets and the internal infrastructure organizations that support these businesses, including:

Technology strategy development
Work flow and project management, including a portfolio-wide project delivery framework, project inventory, progress reporting and project management/business analyst/test management support
Governance, and financial and risk management
Vendor relationship management

Technology Infrastructure (TI) is responsible for maintaining the computers and networks that CIBC uses to run its businesses, including the data centres and software that enable the computers to be used as a platform upon which the business applications run.

TI is also responsible for common services such as telephony, e-mail and computer security. In addition, TI oversees the development and enhancement of standards governing all technology-related activities, compliance and information security.

Activities within TI:

Providing global technology infrastructure to connect 4 continents, 37,000 employees and more than 8 million clients
Operating applications, computers and networks that are the foundation of CIBC's businesses, including data centres and support facilities
Directly engineering, installing, operating and maintaining the majority of CIBC's infrastructure
Developing, implementing and managing the strategic framework for CIBC's infrastructure technology standards and programs

Global Operations & INTRIA

Global Operations & INTRIA provide a wide range of back office services that are critical to the successful delivery of products and services for clients in CIBC's Retail and World Markets businesses, as well as third party corporations.

Global Operations consists of retail, wholesale and wealth management back office support.

Activities within Global Operations:

Account, loan, mortgage and brokerage transaction processing
Electronic bank servicing
Records management
Daily account reconciliation
Trade reporting, clearance, settlement and custodial services
Trade settlement and unitholder record keeping for CIBC proprietary fund families
Payment, treasury operations, and credit processing and controls for CIBC's brokerage and wholesale business units
Trade enrichment and control
Analysis and reporting of daily market and credit risk
Portfolio valuation and calculation of daily profit and loss
Financial reporting to the General Ledger of Assets & Liabilities and Period Profit & Loss
Legal documentation of over-the-counter derivative transactions

INTRIA is a wholly-owned subsidiary of CIBC that provides cheque processing, currency and print services to CIBC and other Canadian corporations.

Activities within INTRIA:

Currency services, including the processing of ABM envelopes, Treasury bills and commercial deposits, as well as cash forecasting and reconciliation performed for ABMs and treasury management
Cheque processing services
Print services, including statement creation, print, mail and electronic document management services
Remittance services, including processing invoices and bills, as well as retail and wholesale lock box services